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February 2024 by Victoria Howard
?BEWARE OF SALES REP JESUS!!We went in to start service-however we decided not to go through this franchise store after all, BAD VIBES!!Our instincts were right, when we left the store to go to a corporate AT&T store we found out that Jesus added a Motorola phone to our account along with a home protection plan at $25 a month without authorizing anything through us!!He did it behind our back and now I have to wait 90 days to get that phone off my account otherwise it will ruin the promotion that we were going for.UPDATE! After speaking to corporate, they credited us 90 days worth so we wouldn’t have to pay out of pocket. Let’s see if they stick to it!UPDATE!The ATT rep via 611, gave me the WRONG INFO!! WHEN IN DOUBT-CHECK IT OUT! Long story short-today was my 14th day of buyer remorse and I was able to get that account and unauthorized phone off my account!! I did receive the credit as well, so THANK YOU ATT❤️WE ADVISE TO WORK WITH Corporate stores in the future!!KEEP YOU POSTED!!
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February 2024 by Dishaab Dishaab
Very helpful ,excellent customer service!
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February 2024 by Samme Huq
Manager Burhan Abdullah and other employees were very friendly and well knowledgeable. Understanding my needs and helped me with the transition. Will be back at this location.
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February 2024 by megan FENG
I moved out and move in to a new apartment, the staff here told me my older account would be automatically cancelled and the billing was charged for the previous month, he said nothing I need to do on my side, but I was charged for two billing cycle for older account, and online agent told it won’t be cancelled until I chat with agent, agent on phone told me billing is charged for the next month. So confused
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January 2024 by Paula Orjuela
The attention was very fast
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January 2024 by Shawn W
Nice custom service
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December 2023 by Peter Shield
My agent prince was the best very patient guy and professional thank you so much
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November 2023 by Rodrigo
I was porting a number from T-Mobile to ATT as an add on to my account and there was some issues. Thanks to Michael, he was able to take my trade in, still give me my trade in promotional credit and activate my new phone.Solid customer service and it’s great to know that this location is nearby and here to help. I’d definitely come back again to buy accessories or deal with any of my att phone related issues.
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November 2023 by Itsgolda DelaMer
My husband and I would like to say thank you, Burhan for making our visit hassle free. Burhan answered all of our questions and even took time to add up months worth of fees.Thank you.Happy customers!!!!!
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November 2023 by Myra
EDDIE!!One of the most kind and nice guy my husband and I met. Eddie always helps us on any question we have regarding our lines and phones. Great customer service! Thank Eddie
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November 2023 by Ross Berg
The customer service rep Prince was incredible. He took care of me immediately and effectively and it low key seemed like he was helping everyone else there and running that place lol.
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November 2023 by Marcos Cruz
Horrible experience the dumb mf who worked there deleted all my texts . So many important texts gone . Then it’s just “idk what to do for you” wouldn’t recommend ATT to my WORST enemy
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September 2023 by Gustavo Robles
I was returning home internet equipment from my canceled account, I was moving, and the eep advised me all equipment returns are processed thru UPS or Fed Ex as they are contracted to receive the equipment and return it back to AT&T, no addtl costs and they will also box it up for you no charge. Although disappointed I had to go elsewhere, the rep was extremely helpful at the Wilshire Blvd AT&T store in the Home Depot shopping lot, he was very reassuring and he even pulled my AT&T account # so I would have when I went to UPS on Vermont and Wilshire. Great service! Ty.
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September 2023 by Salokhiddin Dzhonibekov
They didn’t even ask what phone I would buy and immediately said I had to pay 400 dollars, how can I understand this, for two phones and for three numbers they asked me for 1200 dollars
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August 2023 by maggie
Frank did an awesome job helping me with my problem. Super patient, such productive!
