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November 2023 by Travis LuAllen
I had a unit at this storage facility years ago, and back then, the management and staff were absolutely delightful. However, the new management and staff are quite the opposite. Their communication is nothing short of infuriating; they speak to you as though you've committed a crime or as if you're a child. It's astonishingly unprofessional to address a client this way, no matter the circumstances.Their issues began when their outdated systems failed to integrate properly. I rented a unit online, unaware that a previous unit of mine had been auctioned off (it was empty, and I simply forgot to notify them I'd vacated). Their reaction to this minor oversight was nothing short of excessive. Once they realized their own system allowed the rental, they proceeded to deliver the most horrendous customer service imaginable.It's abundantly clear why they are the cheapest option in the area. My strong recommendation would be to steer clear of this place and choose a storage unit anywhere else.
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September 2023 by Kimberly ramirez
Management team here SUCKS. Specifically Roberto & Mark (I think Is his name, black and gray hair) were both disrespectful and rude. I was here for only 1 day and the disrespect from both of them was real. I’m glad I got out of here. No customer service skills at all. Kept saying they “don’t care about what you have to say”. They don’t care about people. Don’t rent here.
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September 2023 by Kimberk R.
I wish I can leave 0 stars! Staff here is so rude and aggressive for no reason. Roberto was being super disrespectful to me, they spoke to me super aggressively. The staff here have no customer service at all. I was here for 1 day and left because of how rude Roberto and some other guy with gray and black hair at the front desk was. Will never recommend this storage to ANYONE.
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September 2023 by Sala Baker
The Guy there is the MAN! Young Latin guy with short hair, Robert I think.Always helpful and very nice smiling face all thr time.Definitely need more people like this on service for sure.
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September 2023 by Eddie Aldana
I can’t recommend this establishment enough! Staff was very helpful and patient with me and my questions, Robert especially. Facility is well maintained and easy to figure out.
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August 2023 by Johnny L.
Great storage for any emergencies!!All my employees are able to access this storage no worries!!Roberto has been a big help!!All employees are extremely helpful & ready to answer all problems that may occur. Clean & professional!!!
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August 2023 by Thomas
I have been a customer for the past couple of months and I can say with certitude this place is safe, organize, professional and clean.They have cameras everywhere and they always check everyone coming in.Your vehicle or your storage is safe here.They are welcoming and go above and beyond.
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August 2023 by Jeanpaul Lux
Great staff, thank you Robert and Marc, will definitely recommend to everyone I know, made the whole process easy and stress free.!
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August 2023 by Juan M.
Location is great and the staff is absolutely amazing and attentive to your every need. I highly recommend this location if your looking to store your stuff. Aks for Robert when you go, he's the property manager and is good person and will help you out with what you need.
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August 2023 by Thomas R.
I have been a customer for the past couple of months and I can say with certitude this place is safe, organize, professional and clean.They have cameras everywhere and they always check everyone coming in.Your vehicle or your storage is safe here.They are welcoming and go above and beyond.
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August 2023 by Lala Wolf (Little Lala)
I have my storage me and my husband things I've collected over the years I had for him and it's all in this place I really don't care for it but it's close by the house I can walk to it if need be the price is okay for a small storage I think it should be cheaper but they went up on price but like I said it's close by I'm disabled I can't do no better till I get out of this date and trust me they have a thing where they can take money out of your account when you don't pay so be careful making sure you make the payments on your storage here and not them,
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July 2023 by Aki Hadrianus
Very very rude staff. The staff used to be very kind and nice, but whenever they switched over I can never get through on the phone and even heard them pick it up and hang up. I was forced to go into the storage facility and was coldly greeted by the employee there. He had no compassion and lacked any sort of customer service skills. Didn't care what I had to say. I will be moving storages because of that and the random $30 price increase with no notice.
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June 2023 by Samuel Reese
Got a reservation for a U-Haul for 14 hrs specified on the website. When I went to pick up the truck they said I have to return it by 6. Makes my rental completely useless. I left after they said they didn’t even have the moving blankets I had reserved. Guy at the desk says “we’re not uhaul” yet they are the ones renting U-Haul trucks at their location. They were rude and unhelpful - would not recommend.
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June 2023 by Alexander Crespo
How could this be possible. A self storage closed on a Monday busiest day. Unbelievable thing like this can happen in the busiest city in the world
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June 2023 by Sam R.
Was leaving my storage unit at night and got robbed IN THE FACILITY this place is not safe, they have no cameras anywhere (cops were surprised) and the staff was indifferent and rude. Hearing about other units getting robbed and the lack of cameras makes me think the owners or employees are in on the crime. I do not recommend going anywhere near here unless you are looking for bad customer service and a nice mugging.
