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February 2024 by Chrishelle Johnson
Horrible staff and management.
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January 2024 by April Wold
Popped in to see what's new for 2024. Store is clean and well presented. Purchased cashmere sheet set, pillows, along with a couple of Spring sweaters. Emily and Rachel went above and beyond, truly amazing! Exceptional customer service. Highly recommend your shopping experience!
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May 2023 by Alfredo Hernandez
Store is clean and clothes well folded and displayed. The only but is now the 2nd floor is shared with women’s clothing which it makes it a bit crowded.Customer service is always good and efficient … but today Clerk was a little confused about which clothes I wanted to buy and which ones I didn’t.Other than that all good. Parking validation is always granted.
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May 2023 by F James
The best BR store in the city, huge selection of both men and women’s clothing. Forgot how good this location is.
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April 2023 by Fred U
The best BR store in the city, huge selection of both men and women’s clothing. Forgot how good this location is.
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March 2023 by Karl K.
Susie + Yuru = a 5-star Banana Republic experience!So, in my quest to look slightly presentable at increasing number of parent nights, I decided to look for a leather jacket. Woah, you must be thinking. Trust me, I was thinking the same thing. But somehow, after browsing on the BR Website, I found a bomber jacket that looked awesome. So off we went to the Pasadena location!... except, they didn't have the right size. But you know who did? The Grove. So, after driving like Ben Hur, we safely and successfully made it here. Long story short, the jacket fit - but you must acquit! (Bc there was a scratch). So I ended up ordering online. Brought the online order back to the store, met up with Yuru the tailor (who was able to take the leather sleeve in!), but then something was nagging at me. Turns out, in store price was $50 higher than online price for the same leather jacket!Here's the best part - because I was nice to the manager, she honored the online price, and that basically made tailoring free! (Normally, taking in a jacket costs $50)This was a fantastic experience. I am most excited that they now have a tailor on site (Thurs-Sun, open to close), which is huge for people who cannot buy off the rack clothes, like me. A++ experience. Welcome back, Banana Republic
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January 2023 by Christine K.
I was unable to return something that was never worn and tags attached because it exceeded return time frame by 2 weeks and I have had covid for 3 weeks. I have offered proof of having covid. They won't even give me store credit. So don't buy something and get sick as you won't be able to return it.
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January 2023 by Shed Alisardar
This shop has a good and friendly staff & the decor is very unique.
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January 2023 by Pooja B
I was looking for an item that was almost sold out everywhere. Megan in womens helped me find the item and mailed it to my home. She was incredibly kind and patient during the call and was super knowledgeable. Great customer service!
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December 2022 by Vincent S.
Stopped in to browse and wound up finding great sales and great clothing. IKE was our salesperson. He was extremely personable and helpful. He had our shopping experience fun and exciting.
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December 2022 by Glenn Lusk (QFGlenn)
You usually expect to spend a bunch of money at a clothing shop at the Grove, but I walked out with a great pair of white jeans for under 50 dollars, and they do alterations there on the spot!
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November 2022 by Pooja Bachani
I was looking for an item that was almost sold out everywhere. Megan in womens helped me find the item and mailed it to my home. She was incredibly kind and patient during the call and was super knowledgeable. Great customer service!
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October 2022 by Shed Ali
This shop has a good and friendly staff & the decor is very unique.
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October 2022 by Lucy L.
Yesterday my husband, the kids and I went shopping at Banana Republic. As we were shopping I told my girls 5 & 6 yrs, to sit on the couch and look at the magazines. Not a second later my daughter freaks out and is mortified!!!! The magazines were filled with NUDE pictures of women and men, men with men, women with women. Children should not be exposed to nudity pictures especially at a shopping store!!!!!! I am so mad and I will be pursuing this further! This is disgusting!!!! And the workers, no care in the world. Shame on you Banana Republic!
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September 2022 by Joakim Wall
Super nice store for both men and women. A bit annoying with the guard following you around. Would have been nicer with some staff offering help. Bought a jeans jacket and a t-shirt.
