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March 2024 by Lizzy
I love this location. The staff at the front desk is always welcoming and try their best to accommodate last minute appointments. The doctors are also very attentive and take their time talking about my dog’s health.I had a scary situation with my dog where she ate and digested a plastic piece of a catheter. I wasn’t happy I had to find out by seeing my dog pass the piece and have blood in her stool. However, the doctors and staff took responsibility and provided necessary and immediate care. They’re also taking precautions to prevent it from happening again.
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March 2024 by Sophie M
Called this place only to get hung up on. Such wonderful service.
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March 2024 by Carolyn McKnight
Clear communication, fair prices, tender care for my precious cats
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January 2024 by David Bee (Dirrty Pyro)
I love this place. They're so sweet and knowledgeable. Love that you just drop off your pet and pick them up later that day. Very thorough. I recommend their pet plan.
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September 2023 by Cam Sal
This place charged me 80 bucks to tell me I owed them 1000 dollars more to figure out the problem. I am shocked at what vets can charge you now days. And as far as just going to cheaper vets, sometimes you get what you pay for. So I'm damned if I do and damned if I don't. I'm homeless so there's no way I'll ever afford to keep my old pet alive and I'm really sad about it especially because she is my emotional support service animal.
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September 2023 by Darcy Vorhees
This place is a major rip-off. Especially first time pet owners need to stay away from them (I'm not one). I called and asked to be scheduled for an appointment with a tech so my dog could get a pain injection. They scheduled me for an injection and a vet exam even though my dog had just had a full exam by them 2 weeks ago. So my bill was like $120 for my dog to get an injection and an exam that I never asked for. I asked how much it would be if it was scheduled correctly, just and injection, with no vet exam. They said it would be $75, and said that it costs equally as much to have a tech give a shot as a vet give the shot, which is insane. I went back to my old vet at the Los Feliz Small Animal Hospital which btw is a MUCH less stressful experience for my dog overall. They also actually listen to me and the dogs' main vet in Cincinnati instead of telling me I need to do expensive treatments that I have already done, which is also what Banfield did to try to wring money out of me. Los Feliz Small Animal Hospital charged me $35 for an injection which is a lot more normal. I go between here and Cincinnati and my dogs have vets in each city. Banfield told me their prices were high because it's Los Angeles- like no, it's high because you are ripping your customers off. Not going back there again, in any state.
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August 2023 by Christopher Grove
1) Okay for routine items but if you have something more time-sensitive (or urgent) the local Banfields are kind of useless.2) Too much up-selling at *every* appointment.3) Vets seem competent. But…4) Frontline workers need, in my experience, more training. For example, when I call recently with an emergency they had no clue who, locally, could handle our dog’s problem.5) Bottom line: If you can find a non- corporate veterinary that’s great, go there. In general: Avoid Banfield Glendale and Eagle Rock.
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August 2023 by Alison Magistrali
The staff at Banfield are WONDERFUL. I always feel comfortable leaving my dog with them - they are kind, caring, and accommodating. I am not sure how cost effective it comes out to be (without pet insurance) but I appreciate the discounts on medications and the emphasis on preventative care. The veterinarians and vet techs are knowledgable, informative, and communicative.
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August 2023 by Jen Barroga
The only place I will ever bring my pets! The staff work so hard to make you and your pets welcome and feel safe. I always feel confident in their doctors and know my pets get the best care here, even through complicated procedures and one notoriously difficult cat! Thank you, so much to the whole team at Banfield Eagle Rock, you are my heroes!
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July 2023 by Colleen D.
Bait and switch. I was quoted prices for office visit, rabies shot and allergy shot. When I got there it was almost $100 more!!! Los Angeles Pico location. Beware of bait and switch!!!
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June 2023 by B G
Love this vet. Avril is our favorite.
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May 2023 by Jo Che
Amazing hopsital! The staff was so wonderful and caring with our dog Kaya. Thank you for everything. We couldn't have had a better Vet to let our sweet Kaya bear go.
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April 2023 by Lisa Grundy
This was our first experience here. Our beloved, semi-feral tabby's cancer suddenly took over his body and it was time to go. Dr Greer at Banfield kindly fit us in at the end of the day on Saturday, and with immense respect and affinity, sent our Monty over the Bridge. We were grieving, but aware enough to know that this is one special vet and we intend to bring others of our cat-family here.
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April 2023 by Deborah E.
So I've only been here once but let me say, this location is SOOO much better then others. My cat has unitary tract issues and now has anal gland issues and needs to be expressed monthly. I came him for his first anal gland expression post his anal gland surgery and they did amazing. My boy is on Gabapentin but needs more then that cause he's fiesty asf, and they offered me solutions to calm him down that don't involve heavy sedation and even wrote down the name of a playlist specifically for cats to calm them down. The nurse attending my cat was Crystal, and she was AMAZING. So much different then my experience at the Whittier Banfield. PS. I'm also a Wellness Plan member through Banfield and if you have a pet with chronic health issues, it's well worth the money!
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September 2022 by Melodi Thomas
First and foremost, I would like to say this is the best vet experience I have ever had. Dr. Leano and his staff of Kat, Liz, Chantra and the remainder of his staff were all impeccable. They all took such good care of Nala and Sugar. I am so happy with their service of Nalas skin infection and sugar in need of an allergy shot. These guys are all amazing. Pricing was great. I purchased the active care plus, which saved me 100’s of dollars. Thank you for your amazing service xo
