Maria Vega, a trouble shooter, solved our problem in minutes! As non-residents, it's difficult to solve bank issues from abroad. Our first task this morning, was to visit the BoA and in 10 minutes, María worked her magic, making our life incredibly better for my husband and I. Best BoA, Santa Monica!
November 2023
I went an hour ago, at 3pm on a Saturday. Very thankful this location is open Saturdays. There were three tellers. I waited for less than ten minutes and got as many quarters for laundry as i wanted! I was very pleased. YMMV -- I've been here other Saturdays and not been able to get any, have a $10 limit, etc.
May 2023
Took more than two hours to open a CD because they're shortstaffed and uninformed about the process. Amazing that banks can have record profits but not enough money to properly staff and train major branches like this one. I will not be coming back.
We have taken proactive steps to enhance cleaning procedures to limit the risk of exposure, based on the Centers for Disease Control (CDC) guidelines, and follow local restrictions on the number of clients that can enter at one time. For these reasons and to best serve our clients, we may temporarily modify our hours. Please use our Mobile App or our website to check the hours and services available in your area.