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January 2024 by Aphrodite Zeus
Don’t go here for atm transactions!!! it is not safe here, you’re better off going to another BofA that’s in a safer area with no sketchy people hanging around. I was just a victim to card skimming, all by using their atm. My money is now gone and the thieves are out there swiping my card..
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December 2023 by Constantine d'Harnoncourt
I had the most amazing experience with Jazmin Sotelo and her staff (mainly Erika) at this location. Jazmin is the ultimate employee who did not stop until an issue I had with a safe deposit box got resolved. She made herself available, followed up with me by phone and most of all listened to my concerns and solved my problem.I appreciate her professionalism and perfect customer service and with her as branch manager, this location will always get 5 stars.
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December 2023 by Costine H.
I had the most amazing experience with Jazmin Sotelo and her staff (mainly Erika) at this location. Jazmin is the ultimate employee who did not stop until an issue I had with a safe deposit box got resolved. She made herself available, followed up with me by phone and most of all listened to my concerns and solved my problem. I appreciate her professionalism and perfect customer service and with her as branch manager, this location will always get 5 stars.
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September 2023 by Lex Zuniga
Ive been getting lack of information, they wanna do everything by appointment, any easy step like a direct deposit sheet through appointment...why's this happening? Aren't u guys supposed to love working with us? With our money as well...?
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August 2023 by Roy Wiborg
This B of A is in the heart of McCarthur Park. It's a dangerous area, but the bank is opened during the day. Be careful using the ATM at night.
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January 2023 by 두다리 건널목 바라기, 별하나
Quick service. Not as busy as other local Bank of America branches.
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January 2023 by kat lanzas
My card got stuck and they have bad service fuxk this bank
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December 2022 by Tosha Morrison
I have found it to be just fine, however the last hour before they close they get a run of customers and not enough tellers. But it has been ok otherwise. So just prep for a few extra minutes waiting in line in the last hour.
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November 2022 by Growling D.
Two Non-smiling tellers during a lunch break working VEEERRRYYY SSSLLLOOOWWWLLLYYYY... Thank God I only come here when I absolutely only need to. Avoid this branch as much as you can. Nobody here cares!
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March 2022 by Joel A.
I had $14,580 stolen from my B of A account, out of the ATM at the Northridge location. I filed a claim with B of A, & it has now been rejected 5 times!!! I was in Maui from Oct 7th. 2021 until Jan. 24th 2022. Between Oct. 7th & Oct. 21st, someone withdrew $14,580 out of this branches ATM, despite the fact that I was 2,500 miles away, in Maui...and so was my debit card. I provided the bank with my boarding pass, credit union statement from the time-frame this fraud took place, and all sorts of other info to prove I was 2,500 miles away while this occurred....and it's still being denied?!?!?! Clearly someone had a skimmer on their ATM machine & stole all my info, made a copy of my debit card, and withdrew all my $. I wouldn't be surprised if a bank employee was in on this scheme either, considering how absolutely useless the employees have been in helping me. They're very clearly hiding something & don't want to get caught. Not 1 fraud alert. Not 1 notification. Nothing???? Now the bank has repeatedly denied my claim, so my only option is to absolutely obliterate B of A via every avenue possible (social media, news outlets, etc.). I have also contacted a lawyer, so I will be coming for B of A in court, for far more than the $14,580 that has been stolen from me. Bank of America are a bunch of criminals & frauds, and if you choose to bank with them, be prepared to regret your decision. You'd be better off going to any other bank that isn't a B of A. This wouldn't happen at any other bank except a B of A, because B of A is basically a criminal organization that is getting away with fraud, amongst a slew of other things. Their claim department is living in the 90's. They only receive your info via fax or if you mail them q letter...no emails, no phone calls, NOTHING! HOW IS THA POSSIBLE?!?!? I've spoken with the claim department call center who literally tells me "That's the way we do it. We don't even speak with the people who work on the claims." -- What this tells me is that B of A absolutely does not care about it's customers, nor making things right should something happen to you like it did me. They are q despicable group of cowards who need to be taught a very very valuable lesson, and I plan on doing that, in court. Bank of America, you should be absolutely disgusted and ashamed with yourselves! You have no integrity or honor & every location deserves to be shut down immediately!!! I will bo posting a similar review on every single B of A location across the United States to make sure everyone knows not to do business with B of A. They have gone as far as trying to have my reviews removed, but I will not stop until they have to answer for what they've done.
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September 2021 by Christopher Khan
Opened my accounts there by way of Leo Carranza. Great guy. Knowledgeable and very helpful and outgoing. However, on the whole, not at all impressed by this branch. Seems to need better organization and customer service.
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September 2021 by Justice Fairness
Very distasteful experience at this bank of America. Poor service skills.
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November 2020 by Tom Jorgenson
Always courteous and efficient
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October 2020 by Marcos Edward
ATMS are terrible, and they need to be fixed. I went to use their atm to make a withdraw. The sceen popped up with, can't process your withdrawal" or something like that, and no cash was dispensed, yet it still showed on the app I made the withdraw of $1000. Getting a hold of customer service or claims department is terrible. I was on the line waiting for 6-7 hours on a business day. Has to be one of the worst banks I've delt with... I have chase and used to have wells fargo. This deserves to be addressed
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June 2020 by Irna Quintero
The service here need improvement !! Most time the guys service is acceptable, but definitely regarding the ladies cashiers are SO RUDE! And the worst, is that counting with all the Lady manager support, is so frustrating! Going to this location, and the only reason to go is because is the close one, but every time is the same, bad, bad service! Personnel need training!! To start with the manager that colude all the bad manners, and lack of people oriented service, I have years going here, and been better service in the past.I express my experience now because now I have the time to do it. 0 star
