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March 2024 by BERTHA
Excellent work, Excellent staff , they helped me with claims I made in 2020. The customer service department did not want to give me my money back, with the experience of this branch I have achieved it.
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January 2024 by Helen Sto
I love this branch so much! Richard and Jamilaah are very easy and friendly. And the general manager/director Esy — SHE IS SO SPECIAL, A REAL GEM! She is very attentive, caring and ready to help in every possible way she can! My endless gratitude to the whole team here ✨??
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January 2024 by Patrick Tatro
Horrible customer service. She gave me a 15 minute interrogation to withdraw $50. She kept saying things like, we don't have your information in the system in spite of my having given her my driver's license, SSN, and literally having my online banking pulled up. The manager was just as bad. Go to Chase and keep your dignity.
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December 2023 by Ivan Pchelintsev
Cristian was so great and helpful!! Very nice experience working with him! Thank you!!!
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December 2023 by Nick
They will charge you a fee to cash a check endorsed by Bank Of America.This is highly unusual, as typically if you have a check endorsed by a certain bank, the check writer has an account there, and (presumably) pays some sort of fee or something. So why charge a fee on the other end too? They said it’s because I don’t bank with them, but Why would I open an account (minimum deposit, monthly fee, etc) just to cash a check ONE time? better to open up a free PayPal account and cash it there (all for free). Rude staff as well. Glad I don’t bank with them.
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November 2023 by Harold Vann II
This branch is the worst example of professionalism, business acumen, competency, and customer service. The immaturity begins with management. The manager is unprofessional and impolite. The assistant manager is worst. She has no customer service skills. The tellers are even worse. Avoid this branch whatever you do.
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October 2023 by Naomi Williams
Worst bank ever. Not enough tellers. 2 at the window but only 1 is handling the line!
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July 2023 by Co Korelain
The workers are doing great job, really helped me out. Unfortunately forgot the name of the guy at the reception who helped me with the wire transaction.
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November 2022 by Shawana Sam
My son came to this location to open a checking account & was told his ID was fake!! The mgr didn’t check his information she just told him it was fake because she could bend it!!! Absolutely ridiculous! Of course, they investigated & found out he’s legit. My son was very offended. I specifically told him to go to this particular location because of the great customer service I’ve always experienced there. This was his first time at this location & he had a horrible experience!
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October 2022 by Niel Casas
Quick and easy! Got a bank account max credit card, manager and Adrian was so helpful! Totally recommend the branch
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August 2022 by Steve W.
This has been my favorite bank for many years. And I honestly have to say that I really enjoy going to this location. All the people there are really nice and very helpful. I have never had a bad experience.
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July 2022 by Nathan Philipp
Beware, no bankers present today, July 8th. While the teller was kind and friendly, he held up the line by flirting with the patron in front of me. My biggest complaint unfortunately comes from their lack of having ANY bankers in store today, July 8th. Please also note there is no free parking associated with this branch. Street parking is available via meters or residential but always read the parking signage.
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July 2022 by Dexter Dexter
They want you to make an appointment to do a simple banking so they can enjoy smooth and easy working environment. Went to send an urgent wire but was told to setup an appointment for tomorrow even tho there was no customer in there
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July 2022 by A De Gamarra
Always have trouble at the door inserting my card, otherwise like the convenience of being able to use the ATM inside a covered space at a time convenient to me.
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June 2022 by Mike M.
Dina Lopez manager lending specialist is very unprofessional and one of the worst customer experiences I've ever had interacting with her. I was suppose to have a business bank card over night shipped a month ago and i explained the situation to her and she said I should go bank somewhere else. She's incredibly rude and unprofessional I would stay away from this brand and specifically her! I'll be moving all my accounts because of this experience of being with Bank of America for 10 years.