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December 2023 by Kenneth Hahn
So very friendly and polite. Eager to assist customers.
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August 2022 by Robin Antes
Terrible customer service. We have been doing business with this bank for years now. We currently have a business loan with them. We received an email asking for copies of our tax returns, yet at the bottom of the email it specifically states that they would not ask for personal info….See snapshot from the email I received:Disclaimer: Hope Bancorp, Inc. and its wholly owned subsidiary, Bank of Hope never asks for your account or personal information via email. When emailing us, please do not include any non-public information such as account numbers or Tax Identification Number.I called the phone number on the bottom of the email and I left a voicemail asking for someone to call me back so I could personally speak to them, as I had some questions.They responded via email. When I said I didn’t want to email back and forth, that I wanted to talk with someone on the phone (not by email) they again responded via email!This is very suspicious to me! Why wouldn’t the “Relationship Manager” accommodate my request for a call back????
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June 2022 by mohamed lazrag
It says 5:30 closing time Online, but in Korean time it's 5:00 pm .Extremely unprofessional and a waste of time.
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September 2021 by Pelos Parados
To be perfectly honest with you, I've never been there (before) but its name sounds like something to wish for. Don't you think????
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July 2021 by Robert “Pelos Parados” Ponce
To be perfectly honest with you, I've never been there (before) but its name sounds like something to wish for. Don't you think????
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July 2021 by LA Translation
I needed to open a business account and the woman who answered the phone said I have to wait one month to make an appointment due to COVID-19. What is this, 19th Century?
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November 2020 by keith chung
Friendly employees
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March 2019 by Jason Jin
Very rude customer service in k town.
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January 2019 by ben khaled med oussama
You cannot imagine how rude the costumer service up there〠and how bad the service.
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September 2018 by valenciabbk .
Bank of Hope has good service and higher deposit interest rate than other banks.
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August 2018 by Njella Lee
This is another stupid bank that's run by Koreans this just to be Wilshire bank but they decided to change her name to Bank of Hope because obviously they were having some financial difficulties so I would not bank with somebody that change their names because they were having some hardship
