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December 2023 by Kevin Luong
Would never book this again! I scheduled for a 8am move time since that’s the only time they had available in the morning. The movers never contacted me, didn’t show, I had to call BellHop only to hear them explain to me how they couldn’t located or get in contact with the movers! Are you joking? This is a moving company not able to locate the mover or even receive an update on ETA or whether the movers are still even coming?! Service is trash
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October 2023 by Taylor Edin
The movers were nice guys who worked quickly. If this was just regarding them personally, it would be a five star rating. I tipped them $200.00 before realizing that some how, an oversized black floor lamp went missing during the move, even though everything supposedly came in one trip and in one van. I went back to the old place to see if somehow, someway it was left. It was not. I reached out to Bellhop and after a long wait they asked me for a receipt. I purchased this lamp 5 years ago. There is no receipt. I don't want a refund, I want my lamp. They said, "Due to the type of additional insurance that you selected in your move contract and the depreciation policy we would not offer any compensation for the missing lamp. If we covered the lamp under our complimentary insurance policy we would offer $25.00". What a joke. This lamp cost almost a hundred dollars. Stay away from this company.
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September 2023 by Camille Claussen
Update: They only offered $50 for the $5000 worth of damage caused and the ‘25% off’ is on top of the fraudulent hours they spent and my total cost is more than agreed upon. Horrible company that doesn’t take responsibility for its actions.—Truly the worst move of my life. I’ve moved many times over the last few years and have always used movers. Typically I book 2 movers but in this case 3 showed up. Somehow with 3 movers they still took 2+ hours longer than normal. It took over an hour for them to make it to my new apartment (10 min drive) and they admitted to stopping at 7/11 on the way. The worst part though was the destruction. My deceased grandmothers Italian marble coffee table has been in my family for years and they somehow completely demolished it into pieces. It’s irreparable and the companies insurance only covers $.60 lb. To replace this would cost significantly more than that, and wouldn’t hold the sentimental value. I truly feel so defeated and I wish I had done more research and gone with another company.
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September 2023 by Y Gilbrech
Roman and Sas were fantastic! They called twice (the afternoon before and the morning of) to inform me of their arrival time and were punctual. Extremely polite and friendly, they handled the move without one scratch or break. They did a great job of thoroughly wrapping each piece of furniture and were extra cautious with any furniture with legs. They worked at a professional pace but were extra careful with all of my things. I would definitely use them again!
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August 2023 by J H.
BAIT-AND-SWITCH TACTICS, MOVER BEWARE! Moving my mom In St. Louis, MO: Quoted me via email at $200/hr for the job over a month in advance. The day before the move I received a call from a company that is not Bellhop but told me that they "picked up the contract through Bellhop". The next day the movers worked out well but then charged me $1150 on a $750 quote, a quote that Bellhop had provided. Instead of $200/hr, they charged $250, plus extra fees for the truck rental, all of which I was made aware of AFTER the move completed; I had no reason to think that the estimate had changed. Single bedroom, in city move, 3.5 hours and 3 people with a truck rental. I just did a similar move in Sacramento but with a 2 bedroom and it cost me less than that. Bellhop is saying that they have no record of the transaction and that it isn't their responsibility. I still have the voicemail of the movers saying "Hi, this is (moving company name), we picked up your contract through Bellhop..." Check some other reviews, their backend systems (CRM) don't talk to each other (so they can claim there's no accurate record of your transaction) and their customer service is an insult to paying customers. I'd give no stars if it was an option.
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August 2023 by Alexia D.
This company charged my credit card for a move that I cancelled and that they never performed. After multiple phone calls and emails and reassurance that I would "receive a refund in several days," my credit card was charged without my permission for a third time. Never, ever trust your money with this company as they are unbelievably disorganized, unprofessional and will continue to steal from you as long as they have your information.
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July 2023 by K A.
DO NOT USE. (For reference, this was in LA - it seems that it's maybe better elsewhere where they actually have a general manager. I don't normally leave bad reviews but this deserves it). The day before my move, 2 of the 4 movers I hired cancelled because of "injuries." I was not offered any replacements and was told by the service center that I should just reschedule my move. Day of, we were running late so one of our movers decided to simply leave. That left us with one mover, Leroy - who was AMAZING. Leroy did a fantastic job, he was so helpful and efficient. However, that doesn't excuse from the fact that Bellhop left me with 1 out of 4 movers on the day of a big move where we had scheduled a different team to meet us on the other end (150 miles away). Because of the Bellhop team's incompetence, our move on the front end was an absolute nightmare and we were delayed in our move, screwing up the back end. We ended up having to spend an extra 1k getting last-minute movers to assist us. Please, whatever you do, DO NOT use these movers. You will regret it.Bellhop: 0/10Leroy: 10/10
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June 2023 by S H.
I had the most horrific experience with this company. I booked with someone over the phone named Lillian. I told her I had a 16 ft Pods storage container being delivered on June 21st and being picked up the next day, so my whole house and all of it's furniture needed to be moved into the unit that evening. She booked 3 movers for 5PM, took my credit card information and even texted me a booking confirmation. Well... NO MOVERS SHOWED UP! I called Bellhop to see what was going on and where the movers were (PS: you have to leave a voicemail and hope that a representative will call you back). When someone did call me back, they had to transfer me to another department... And then the new department had to transfer me back to the 1st department. It was a never-ending game, and no one had answers! They said they didn't see any booking on their end. Like, what?! Such an unorganized company that ended up costing me 3 times the price to find movers last minute. STAY AWAY FROM BELLHOP! A huge disappointment.
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May 2023 by Sandy Girard
These guys were incredibly fast, professional and made one of the most stressful things so much better w handling it all. I’d recommend them to anyone moving! They’re excellent.
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May 2023 by chumie k
They are scammers! Do not give them your card information! They will charge you a couple of times and claim to the fraud agency that they have an invoice for it. They did this to me and instead of the move costing me $400 it is costing me $1000.
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May 2023 by C19 Testing LLC
Don’t use this company. They will scam you! They keep your card information and double/triple charge you.
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May 2023 by Sandy G.
These guys were incredibly fast, professional and made one of the most stressful things so much better w handling it all. I'd recommend them to anyone moving! They're excellent.
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March 2023 by Christina M.
ZERO STARS. Don't use this company! After confirming dates, times, locations, signing a contract- they emailed me 3 hours before my move to tell me they have to cancel cause they didn't have trucks! That truck should have been reserved when you took my credit card information. DONT USE THIS COMPANY!
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March 2023 by Raja Haddad
STAY AWAY is my advice. I've moved 15+ times in the last 15 years and 6 times since Covid started, and this move was by far the absolute worst.San Francisco to LA. Items already packed and in storage. SF-side loading was seamless. LA-side is when all the bad surprises started. I had confirmed several times with the sales person my requirements, including furniture assembly (and agreed to waive liability), unboxing of packed furniture items (not packed "stuff" boxes), and getting rid of all packaging. Day of move-in, first the team is mostly late; then I start hearing "we don't do that" about every single request. The team didn't even have basic items like cutters or assembly tools (thankfully I had inventories my boxes to quickly find my tools). After a lot of back and forth and mostly non-responsiveness of headquarters, thankfully the team on the ground wanted to help and got some of the stuff done, and then I had to patch the gaps last minute with other service apps, leaving me at the end of the day with much more stress, larger expenses than planned, and exhaustion than any other move for one that was relatively simple to start. My beds assembly was not well done (and they had thrown out a set of screws that they complained was missing, only to be found later by the diligent junk removal team from another company), we couldn't find my TV which they had thrown with art pieces and claimed they didn't unpack, only for me to find out weeks later that it was there after I'd purchased a replacement (and the original TV was broken). Learned that the service quality in LA fell abruptly as they don't have a local GM and instead it's managed by someone in a faraway state who has no idea what's on the ground. The final payment charged showed a lower amount than what was on the original bill so I appreciate what I assumed was goodwill and let it go. TWO MONTHS later, after I already filed my relocation expenses and having gotten a "Final" bill immediately after the move, I get an email informing me that they charged an extra $900 to my card without even my approval or heads up. I responded, giving them 48 hours to respond back before I escalate -- no response. A week later I disputed the charge with my card provider and 10 days later I decided it's time I share this experience publicly.Save yourself all the stress and pay a tiny bit more for real professional moving services.
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February 2023 by Raja H.
STAY AWAY is my advice. I've moved 15+ times in the last 15 years and 6 times since Covid started, and this move was by far the absolute worst. San Francisco to LA. Items already packed and in storage. SF-side loading was seamless. LA-side is when all the bad surprises started. I had confirmed several times with the sales person my requirements, including furniture assembly (and agreed to waive liability), unboxing of packed furniture items (not packed "stuff" boxes), and getting rid of all packaging. Day of move-in, first the team is mostly late; then I start hearing "we don't do that" about every single request. The team didn't even have basic items like cutters or assembly tools (thankfully I had inventories my boxes to quickly find my tools). After a lot of back and forth and mostly non-responsiveness of headquarters, thankfully the team on the ground wanted to help and got some of the stuff done, and then I had to patch the gaps last minute with other service apps, leaving me at the end of the day with much more stress, larger expenses than planned, and exhaustion than any other move for one that was relatively simple to start. My beds assembly was not well done (and they had thrown out a set of screws that they complained was missing, only to be found later by the diligent junk removal team from another company), we couldn't find my TV which they had thrown with art pieces and claimed they didn't unpack, only for me to find out weeks later that it was there after I'd purchased a replacement (and the original TV was broken). Learned that the service quality in LA fell abruptly as they don't have a local GM and instead it's managed by someone in a faraway state who has no idea what's on the ground. The final payment charged showed a lower amount than what was on the original bill so I appreciate what I assumed was goodwill and let it go. TWO MONTHS later, after I already filed my relocation expenses and having gotten a "Final" bill immediately after the move, I get an email informing me that they charged an extra $900 to my card without even my approval or heads up. I responded, giving them 48 hours to respond back before I escalate -- no response. A week later I disputed the charge with my card provider and 10 days later I decided it's time I share this experience publicly.Save yourself all the stress and pay a tiny bit more for real professional moving services.