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October 2023 by Jeffrey S.
Terrible customer service. I went in to buy a pair of pants. Three guys on their computers. Two never even looked up. One reluctantly helped me try on a couple of pairs of pants, then explained that the pants I picked out would have to be shipped. The pants arrived at my house days later, but they didn't fit like the pair I tried on in the store, so I tried to return them to the store to initiate an exchange. Store opens at 10:00 on Saturdays, so I arrived at 10:10. Stood outside of a locked and dark store until 10:30 before giving up and leaving. Buying a pair of pants should not be this hard. No more Bonobos ever. I went to Banana Republic the next day and got exactly what I wanted with excellent customer service.
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June 2023 by Victor C.
Unbelievable. Drove 30 minutes to get here and was greeted with a sign at 6 pm saying they were taking a "quick break" until 6:45, at which point I would have 15 minutes to shop before closing time. This is incredibly offensive to your customers.
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April 2023 by Cody Messerer
They were very helpful when I was unsure about sizing!
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December 2022 by Andrew X
Mitch was most excellent. Very knowledgeable and helpful, i got my fit dialed in and learned a few things too. Thank you!
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December 2022 by Gilbert V.
The gents that work here are warm and helpful. I walked in just before closing and Andrew made no attempt to rush me out. He helped me pick out a blazer that fit my build. A week later I received my wool jacket a week later in the mail, And I Love It! I will definitely come back and very much appreciated the warm customer service.
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November 2022 by Bryce Schaefer
Friendly staff, good selection. Would go back
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June 2022 by Phillip Driscoll
Mitch was very professional and extremely helpful. I will be coming back again for sure
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January 2022 by L B
Absolutely no customer service.
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January 2022 by Ludo B.
There is no customer service. Great when you buy but terrible when you have a problem.
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January 2022 by Gilbert Moran
I was having an issue getting their online customer support to respond to me so I took a chance and reached out to this location. Not 10 minutes later, my issue is completely resolved. Quick and professional. The people at this location know what they're doing.
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October 2021 by Ryan R.
Went to this store. Spent over an hour trying on clothes for sizing based on what they said was available in their Wearhouse. You can't buy items in store, even if you try (it's like the scene from 40 year old Virgin where they won't let Jonah Hill buy the shoes in store, he has to go on eBay and buy them). They then say that based on availability you can order x, y or z. I placed an order form a dress shirt more than 1 month prior to an event--in the size/style combo they said was available. After a month I had still not received my order, yet the email confirmation said it had been delivered. When I was finally able to get ahold of the store and ask about this, they told me my order for the dress shirt had been cancelled. They confirmed that no notifications were sent about this at all and stated that "sometimes this just happens". Unfortunately, now I am less than a week from the event and am back to the drawing board--not ideal. The salesman even had the audacity to ask me "do you want me to check to see if we have something similar in your size available?"... after just telling me that the "available" shirt I had ordered from them over a month ago, which they cancelled due to lack of inventory without ever notifying me... obviously, I do not. I'm not confident the order would be completed and the inventory is truly there, and will go to a reliable retailer going forward. Yikes.
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August 2021 by Mik Frank
Good quality, excellent experience
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April 2021 by Michael Gage
The best mens clothes and service
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March 2021 by Nick F.
Walked in here on a whim and ended up buying several items. The quality of their shirts and pants is great but what really made this a stand out experience was the customer service side of it. I was helped by Andrew who probably spent an hour in total guiding me through different options and styles and then making sure I had the perfect fit by giving me several options to try on. I'm in my 30s but I really have no idea about fashion at all so it was nice to have someone knowledgeable offer advice on what looks best. Thank you again Andrew for putting up with me and giving so much of your time!
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February 2021 by Ejay Menchavez
Really great staff. I came in with my service dog and they were all friendly. I had an easy time finding what I wanted and they even have athletic fits for someone of my build.I have broad shoulders and thick legs so it's usually hard to find the right sizes but they knew exactly what I needed. I also like the texture of some of the fabrics they used. I bought a couple of pairs of pants and a few shirts which qualified for a current deal. Buy 5 items and get 20% off. They also have in-store dressing rooms which I utilized.Check out their suits too, they have a tailor that will measure you if you need to hem your pants or taper some shirts.