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November 2023 by Arminda Diaz
We have never rented from this budget location before. We were pleasantly surprised they had the vehicle we needed. It was easy to get in and out. Staff was very helpful and nice.
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November 2023 by Michael Greenia
Right inside Los Angeles Union train station. Very easy check in to get car. Quickly able to get to car. Car was very clean and nice. Returning car very easy . Great experience.
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November 2023 by Trey Ephrim
Miguel and Kevin always give me the best and fastest service. I rent from budget to get me to and from my DJ gigs if needed, and I am grateful for the both of them!
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November 2023 by Arminda D.
We have never rented from this budget location before. We were pleasantly surprised they had the vehicle we needed. It was easy to get in and out. Staff was very helpful and nice. Wish all the budget locations would be this nice and easy!
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October 2023 by BGA & BiG Vo OSBBTheLabel
The best location in Los Angeles without a doubt. Always great customer service and friendly greetings when we rent from here. Moved here almost 2 years ago and this the only rental location we use! Cars always clean and in great shape!
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October 2023 by ALicia Deleon
Miguel has been absolutely amazing over at LA union Station. He has been the one to assist me multiple times. Highly recommended 10/10
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October 2023 by Ai J.
I don't recommend Budget LAX location to anyone. I was there 30 minutes prior to my reservation and waited for 3 hours. It's just mismanagement and misleading customers.
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September 2023 by Ronaldo Luna
All of the staff is friendly and knowledgeable. Made my family and friends comfortable. Top professional service.
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September 2023 by Nancy H.
Originally ordered my car rental from the booth next to them and they said they didn't have my car and there was nothing for them to do. I walked over to Budget and and they helped me out completely. They had cars available and were really nice about my situation all through the process they were amazing and will definitely be going back to them again.
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August 2023 by Jason Mestas
Rudest staff at both pick up and return. Never again will I rent from this company or recommend them to anyone I know!
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August 2023 by Emma Mestas
From being to end this company was horrible very rude disrespectful and not friendly at all I will never rent a car from them and highly recommend you don't use this company HORRIBLE SERVICE 100%
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June 2023 by Leah O.
I will say every budget employee I interacted with was very nice and helpful. But my rental estimate v my actual payment was double basically triple. I reserved through Costco (something I do all the time) and my payments have never been this high / different with other companies. Besides that I added insurance which I always like to do / expect my rate to be a little higher (also to note the basic insurance was so much more than other rental car places - $40 v $12 a day), there were so many hidden fees that had line items that made no sense I was so disappointed. My estimate was $260 and paid $670. Insane even with $40 insurance it should have been around $400 - I opted out of all extra add ons. Again, disappointed with budget not their employees who were very friendly. Even the ones who were working past 12am! My car was nice no complains about that either but will also note I waited in the pick up area for over 40 mins after my flight landed. There was a group of us waiting for a pick up. We watched two budget shuttles in far lanes pass by assuming they were for a different zone pick up but not sure why they couldn't send a car to us when we were all waiting for way too long. Every other rental car company had shuttle vans coming every 5 minutes!
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April 2023 by Lukasz Wulnikowski
Very quick and easy return, just finding the garage was problematic for me. Security guards helped. Beside that - super service and return of deposit was the same day of return! Highly recommended!
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April 2023 by Kim Breaux
Booked online with Priceline. Waited to pick up the car. Attendant rang up everything and said my drivers license wouldn’t go through. It was flagged red and asked if I had another ID. except credit cards I didn’t. He told me he couldn’t rent the car even though I had it reserved. Luckily I was able to get a car from Hertz!
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February 2023 by Alison Short
I have found my favorite place to book a car is at Union Station in Los Angeles. The choice of cars are A1, staff are very polite and courteous. I like the personal reception I get every time I arrive. Cars are always clean and maintenance is spot on. Ever coming to Los Angeles I highly recommend booking your rental at the Union Station/Downtown LA spot.