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September 2023 by ddoan12
Terrible experience. When arrived to pick up the car, was told that my BCD does not work AFTER I had already booked the reservation using it in advance 3 months prior. Was charged over $400 extra then the cost that was originally quoted. The employee "Georgia" was no help whatsoever or didn't care to make an effort to make things right.
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August 2023 by Mao N
Please save yourself the headache and go to other rentals nearby. The woman who works is ridiculously rude and unprofessional. She desperately needs to learn how to deal with customers.I came here twice in the last month only to get no car. Yes, I reserved both times! But this woman needs help!!
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August 2023 by Kenneth Smith
❌❌❌ BOOKED WEEKS IN ADVANCE (prepaid), TOLD NO CAR AT THE COUNTER (no call), NO APOLOGY, NO COMP, NOTHING. CUSTOMER SERVICE IS NO HELP. DONT WASTE YOUR TIME. CANCELLING ALL FUTURE RESERVATIONS ❌❌❌
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June 2023 by Arthur T.
Another sub-par Avis location.For whatever reason, staff was super slow for pick up when I arrived on time for my reservation. Pain to get to the actual car too. You need to go back out the doors and take a shaky elevator down to the garage. Car had a ton of issues on pick up. Standard dings around the car like usual Avis pick ups. Tire on super low pressure. Won't be coming back to this location unless it was my only option.
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April 2023 by Sum C.
All kinda of hidden fees ! They charged my card multiple times and added on fees.
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September 2022 by A. T.
We loved our brand new SUV, especially considering the low rate (compared to airport rental). Also, we were satisfied with the service, no additional costs. Highly recommended.
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July 2022 by Benjamin Brokop
When I picked up the rental car, it was obviously that it hasn’t been cleaned very well, the roof was dirty and you could see swipe marks. Almost like the car was just washed with a towel or something like that. Up on my return, I was asked to clean the car outside myself at a car wash nearby or they would charge $50-$75 to do so. Sign inside the office says only excessively dirty cars need to be washed. I explained that the car wasn’t even clean to begin with and it’s not dirty. She wouldn’t accept it. Not going to rent there again for sure.
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July 2022 by Frederic Schirok
Booked our rental here for a 3 week-long-trip. Got a good car with everything we wished for.Agent didn’t try to sell us any stuff, overall very good experience - would pick up another car here. Price was unmatched aswell!
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June 2022 by Olivia F.
We initially rented a car for one week for business purposes using their Amazon discount deal. First, when reviewing contract on premises we were charged for an additional driver. I asked why and they said, "all additional drivers are for added cost." I told them I've ever heard that and as husband and wife we should be viewed as one. The Avis rep corrected the contract stating for spouses - there is no charge for additional driver. But he never even asked us or told us that they would be adding the extra charge. After first day of rental work was extended, I called into Avis to have reservation extended one week. We were told the deal was not able to be extended and we would have to double the price. I tried calling customer service and received the same message. We had to RETURN the first rental and sign and brand new contract under a new reservation. Super time consuming and inconvenient.Then when we returned the car, we were told we didn't bring the car back in the same condition because it wasn't washed. We were never told the car had to be washed. The Avis rep pointed to some vague statement in the contract "car to be returned in same condition." I've rented cars for 25years and never had to wash the car before returning. Both times when dealing with the Avis rep, he never mentioned having to wash the car. They said they have no washing capability. That seems like a business bad decision and not something that should be passed down to customers covertly. Bad business practice. We will never rent from this Avis again. Horrible customer service and disconcerting that they are relying on customers to clean their vehicles.
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May 2022 by Samah D
Originally I booked this car in the middle of the night due to a last minute family emergency. What should have been a stressful time was made so much easier due to Wafa and her kindness and professionalism . I have to say that from start to finish, Wafa made the entire rental process with Budget seamless. There is a reason I always find myself coming back to that Budget location that she works at. Originally I went to that one bc it's closest to me and because I read so many wonderful things about that location, probably because Wafa works there. She doesn't just go above and beyond for people - it's way more than that and you both feel and see it as soon as you enter. I admire her work ethic and professionalism so so much and learned a lot from her actually during my rental process. Prior to arriving, I had a chaotic morning and didn't anticipate that many long drives. I was coming back from hospital and airport back and forth because my family member ended up passing away. I was late that day, was shocked and my mind was all over the place because everything happened so quickly. Instead of be upset or change my reservation which she couldVe easily done, Wafa actually assured me because she knew I was already stressed. She put my mind at ease, answered all my questions and made sure the process was so seamless and efficient. She also went the extra mile, too, if I didn't mention it already. She is very solution oriented and knows how to solve problems quickly. You can tell she goes above the standard, is very organized, extremely reliable, way beyond professional and cares about this job and the customers she deals with. This branch is really really really LUCKY to have her to be honest and I'm pretty shre she is the reason that ALOT of people including me keep coming back. I will def be coming back because of her. Thank you so much again Wafa for everything! What a wonderful role model for other employees to follow myself included.
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May 2022 by Cindy Lucas
Had a car reserved for 2pm. They called me at 2:45 to let me know they didn't have a car for me, and could not say whether they would have one at all that day
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April 2022 by Samah D.
Originally I booked this car in the middle of the night due to a last minute family emergency. What should have been a stressful time was made so much easier due to Wafa and her kindness and professionalism . I have to say that from start to finish, Wafa made the entire rental process with Budget seamless. There is a reason I always find myself coming back to that Budget location that she works at. Originally I went to that one bc it's closest to me and because I read so many wonderful things about that location, probably because Wafa works there. She doesn't just go above and beyond for people - it's way more than that and you both feel and see it as soon as you enter. I admire her work ethic and professionalism so so much and learned a lot from her actually during my rental process. Prior to arriving, I had a chaotic morning and didn't anticipate that many long drives. I was coming back from hospital and airport back and forth because my family member ended up passing away. I was late that day, was shocked and my mind was all over the place because everything happened so quickly. Instead of be upset or change my reservation which she couldVe easily done, Wafa actually assured me because she knew I was already stressed. She put my mind at ease, answered all my questions and made sure the process was so seamless and efficient. She also went the extra mile, too, if I didn't mention it already. She is very solution oriented and knows how to solve problems quickly. You can tell she goes above the standard, is very organized, extremely reliable, way beyond professional and cares about this job and the customers she deals with. This branch is really really really LUCKY to have her to be honest and I'm pretty shre she is the reason that ALOT of people including me keep coming back. I will def be coming back because of her. Thank you so much again Wafa for everything! What a wonderful role model for other employees to follow myself included. -Samah D
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February 2022 by Bach V.
Dirty cars and management doesn't care all. I asked him a question about the contract and he told me to call customer service and he couldn't help me. Totally unprofessional.
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September 2021 by Peter Chrapka
Rented from this place about 3-4 times. 2 instances the tire pressure was low. This last time not only was the tire pressure low but the passenger seat door wouldn't lock. I had to delay my trip and come back the next morning and told Wafa that the door wouldn't lock. She responded saying maybe the child safety lock was enabled. I responded, arent those locks only on the back doors though? She said she didn't know.Wafa gave me another car to transfer my items to. I asked her if I would be getting a refund for the lost day of travel. She said she didn't think she could do that.As I was transferring items to the new car, Wafa was trying to fix the door that wouldn't lock. She said she got the door to lock. I went over to the door that she supposedly fixed and opened it right in front of her. She understood now how serious the door locking issue was and she said she will give us a refund for the lost day. I asked if she could put that in writing on the rental agreement and she said don't worry im the manager I'll be here on Monday.Monday I dropped off the car and she credited me the refund and gave me the receipt. I asked if the refund price included the insurance for the lost day? It did not, so then she had to put in a second refund to include the insurance.
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September 2021 by Peter C
Rented from this place about 3-4 times. 2 instances the tire pressure was low. This last time not only was the tire pressure low but the passenger seat door wouldn't lock. I had to delay my trip and come back the next morning and told Wafa that the door wouldn't lock. She responded saying maybe the child safety lock was enabled. I responded, arent those locks only on the back doors though? She said she didn't know.Wafa gave me another car to transfer my items to. I asked her if I would be getting a refund for the lost day of travel. She said she didn't think she could do that.As I was transferring items to the new car, Wafa was trying to fix the door that wouldn't lock. She said she got the door to lock. I went over to the door that she supposedly fixed and opened it right in front of her. She understood now how serious the door locking issue was and she said she will give us a refund for the lost day. I asked if she could put that in writing on the rental agreement and she said don't worry im the manager I'll be here on Monday.Monday I dropped off the car and she credited me the refund and gave me the receipt. I asked if the refund price included the insurance for the lost day? It did not, so then she had to put in a second refund to include the insurance.
