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July 2024 by Thomas Ziaja
We had problems with our SIM cards. Here we not only got some, but also the installation and activation of friendly staff.
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February 2024 by Bob J.
I had a pretty poor experience overall here. I worked with Kevin to fix my backup/emergency laptop, whose fan had died. I live in the Pasadena area, but chose to go here because this is the only certified ASUS repair shop in LA, including the San Fernando and San Gabriel valleys (and therefore the only one who had the part I needed). So, despite the hour long drive in traffic, I went. At first, he appeared to fix it and I was happy with the results. Notably, Kevin mentioned that in addition to the fan, he believed that my hard drive was on it's last legs, and recommended that I replace it. I took him up on the offer since I was already taking the time to service the laptop. Unfortunately, by the time I turned on the computer again at home, I noticed that the computer did not boot up and it did not recognize the hard drive. This was decidedly frustrating, since he had recommended changing the hard drive, and it had failed on the first attempt to use it. Admittedly, I should have booted up the computer before I left the store to check whether he had fixed it correctly. However, I called him back and explained that he hadn't fixed the hard drive. While he found a creative way to fix the computer again (he knew that the hard drive was on warranty and ordered a new one for free), he still charged me for labor, which I thought was unfair, since he never fixed it correctly originally, or at least didn't check that it booted up properly the first time before handing it back to me. When I picked it up the second time, I noticed that the computer didn't recognize my battery when booting up. He explained that the battery had probably died (since the laptop was very old), and that a new one would do the trick. Since a new battery was under $30, I didn't complain and took it home. I shouldn't have trusted this statement on face value, but again, I wanted the computer back and didn't want to spend more time driving from Pasadena to the west side. I ordered a new battery, and yet the problem persisted - they computer didn't recognize it, and I could only use my laptop as a desktop (i.e. plugged in). I finally took it to another computer repairman, who figured out that Kevin likely fried something on the motherboard when he tried to repair the computer the second time, which resulted in the inability for the battery to be recognized by the computer. This will now require a motherboard replacement, which isn't worth doing considering the intended purpose of this laptop is an emergency backup computer, and it would cost more than the laptop is worth. Overall, I'm disappointed by the carelessness of the initial repair, the insistence on charging labor despite not fixing it the first time, and likely withholding the truth that he damaged my laptop in the second repair. Needless to say, I won't be going back to him to fix it a third time. I think someone should really consider becoming a certified ASUS repairman anywhere in the Los Angeles area, as this guy currently has a monopoly on that market, and could likely provide much better service than what I received.
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February 2024 by STEVEN BAGLEY
Great place. Kevin was helpful with my Lenovo. Honest, Kind people working here.
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January 2024 by Diane D.
I needed a battery for my 4 yr old Lenovo Yoga, and found online that California Computer is Lenovo certified. I originally spoke with Kevin, then with Lupé, who ordered the battery and texted when it came in. I paid in advance for the battery and installation which also included a much needed cleaning. I dropped my beloved laptop off at 12:30 p.m. and picked it up at 3:00 p.m. I did schedule this in advance, although not required I think it's only fair to any company so they can schedule and meet my timeframe. Here we are at 9:40 p.m. and my battery is still running strong and I feel as if my laptop is brand new. I would highly recommend California Computer and won't look any further if I need additional Lenovo repairs. Keep in mind that they also have a wide inventory of everything computer related. One stop shopping! Thanks to Kevin and Lupé. Also, who doesn't love supporting local small business?
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December 2023 by Luke Marks
Staff was friendly, but manager was kinda mean, I tried to trade my MacBook Pro mid 2012 for a late 2012 MacBook Pro, and he said it’s junk, WHEN HE LITERALLY SELLS OLD COMPUTERS AND OLD ELECTRONICS. This store is Garbage, i got scammed out of 300 dollars when that computer goes for 100. I do not recommend coming to this junk computer store.
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December 2023 by Steve K
Had them do a warranty repair for lenovo and my computer came out with several other components damaged and misassembled. I had to send to lenovo to fix the misrepaired parts, but they refused to fix the scratches all over the case as it was "cosmetic damage".
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November 2023 by G Sinpelo
Great experience. I had a Lenovo that started misbehaving, and the folks at CC diagnosed the problem, fixed it, communicated clearly, and did so at a very fair price. This is now my go-to computer repair shop. Go here.
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September 2023 by Tifany Breen
Good service, I bought my son’s gamer pc here!
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January 2023 by Georgina Curry
Friendly staff and prices were reasonable, service was speedy.
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January 2023 by Brandon Chin
I've had to get my laptop serviced for various issues and this place always does it very well and very quickly. The owner even spent well over an hour to help me find the laptop that best suited my needs. That laptop lasted me around 4 years and had no issues whatsoever. Unlike big stores like BestBuy, the service here is very personalized. Once I started coming here, I've never gone back to BestBuy.
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November 2022 by AI
Got my ThinkPad fixed under Warranty quick. Good experience
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November 2022 by Jupiter Mercury
Ignored my email
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October 2022 by Lxs Mnz (KioShi)
Google listed as a computer parts store, asked for a a simple part and the man says they don’t carry it, asked for general parts any respectable computer hardware store would sell especially now due to the supply demand of it, and they do not have them, what they do have apparently is I am guessing pre-built PCs, and they apparently due repair. Unless it’s component level repair (which I already trust someone to do, not from here) or something like a dead battery, don’t bother with here. Plus, guy sounded rude, like he wasn’t interested in helping a potential customer.
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September 2022 by Pranav Desai
Great experience today. Kevin helped fix my Lenovo laptop problem that Lenovo team Cld not after coming home but Kevin team knows and they did fix in 30 mins only. Thanks Kevin
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July 2022 by Elder Velarde
Really good computer service in Los Angeles, I needed my computer to be fixed and they took care of me. I highly recommend this guys.
