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December 2021 by Naila S.
Flipped my visor down and into my lap falls a used face mask. Car was clearly not cleaned and service was absolutely horrendous. Zero stars for helpfulness. Even though I'm getting the car complementary from Audi, they gave me no info about the car or anything. She didn't explain the contract in anyway whatsoever. This is not only unsanitary but the worst customer service.
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November 2021 by Melissa Thurber
Huge disruption to the neighborhood. Park their rental cars on every street in West LA every single weekend. Incredibly disruptive.
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October 2021 by Ernest J.
I would like to acknowledge & give thanks to both Carlos & Johnny @ the Hindry Ave, Hawthorne, CA location... Each & everytime I've needed to rent a vehicle I have received the most professional care & attention to detail that any customer could ever ask for... I've sent friends to this location & all have come back to thank & tell me that it was a joy to receive the friendly gestures of concern & how both Carlos & Johnny have always made the process a swift & smooth transaction... Thank you both for being gentlemen, the epitome of professionalism & always easy & wonderful to work with... Satisfied Customer, Ernest Winford Johnson II
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September 2021 by Jerry Magnin
Best cars in LA and best service! I usually dread dealing with car rental companies but California Rent A Car is different. Great experience!
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July 2021 by Sophia Dilbert
My favorite car rental place ever!
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July 2021 by Yourna Rose
Overall a good experience. No major problems picking up the rental
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June 2021 by Freddy Ponce
A Big THANK YOU to Estefania and her staff (West LA Branch). I was out and my car was hit. I took it to a body shop and called them up for a replacement vehicle. They asked my for my claim information and they set up the direct bill for the rental with my claim adjuster. When I arrived they hook me up with a brand new MBZ GLC with only 50 miles on it ! They have an excellent service. I was in and out in no time.Just remember to have all your required documents to rent.
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February 2021 by Daniel O'Brien
This company accused me of causing damage to their rental car. I did not any damage nor do they have any proof that it was me. Unfortunately they submitted a fraudulent bill to a collection agency to try to ruin my credit. I offered to fix the damage myself $30 part from auto zone, but they insisted on a $170 bill. Feels like a scam to me, especially because you they run the rental through the Honda dealership in Santa Monica. You return the car to the Honda dealership, then they pick it up and take it back to their lot and "check it in" So there is a time period where they are driving the car and you are responsible for it. I believe they caused the damage and tried to pass it on to me.
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January 2021 by D P.
The sketchiest rental car place I've ever called. Yes, they had the car I wanted, but when I asked for the price I was given an amount in an email. When I asked for a break down in costs, and a price list - never heard from them again. Enterprise has their issues but you know what you're getting.
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October 2020 by David Chew
I will say, if you plan to go for a day trip to Napa or Sonoma, rent a car through this company. They open at 8am, we were there since 7:50am and were in and out. Made reservations about 10 days prior. You can return the car the same day about a block away in a garage on Mason Street. We happened to be staying in a hotel less than a block away so everything worked out great for us.
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September 2020 by Alyssa B.
I got a car last week and these guys were great! I was in and out within a few minutes. The car was clean and it came with a full tank. When I returned it they checked the gas gage quickly and allowed me to leave without even stepping into the office. The ladies in the office are very sweet and helpful. Highly recommend!
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September 2020 by Timothy Seigel
Such an amazing experience with California Rent-A-Car! I’ve rented with them a few times and it’s always been handled with the utmost professionalism- something most other rental companies severely lack. My favorite is their brand new fleet- cars are always new and clean- no smoke - no dog hair etc. the staff is AMAZING as well! A+ to California Rent-A-car!!
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September 2020 by Timothy S.
Pleasantly surprised with this rental company! Best rental experience I've had...hands down.The service was phenomenal - starting with a very professional staff picking me up, followed by a clean brand new rental; and concluding with quick and efficient return. My entire experience went smoothly and trouble free. I'll definitely rent from California Rent-A-Car next time I need it.
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August 2020 by John S Rowland
During the "Shelter-in-Place" of the COVID-19 pandemic, Mr. Wei Chiu was excellent to work with over the internet, email, and telephone. His communications were clear and straight-forward. He offered an excellent price by email, and also included comprehensive description of the two vehicles too.
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August 2020 by Rogelio P Gudino
We first rented from City in 2001 and just rented from them this month. My favorite car rental place ever!
