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December 2023 by Kr8to
Love the staff very high proficiency on their work got me in and out very quick with my vehicleThank you!
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December 2023 by Iris
I called 5 different auto collision centers and no one aside from Carstar Car Masters were available same day to do an estimate on my car. The staff are friendly and was it was pleasure to get my car fixed there. I definitely will keep them in mind to recommend for family and friends who need their auto repaired.
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October 2023 by Mcboofin
Took my car there for some major repairs, Jose told me it could take about a month but as he kept updating me he let me know that it would be done sooner than expected. I am very satisfied with the work and will definitely come back if I unfortunately have another accident
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September 2023 by Miriam Dymally
Worst experience ever the mechanic was rude they have poor communication and no one knows what’s going on it’s sad you have to speak to a manager anytime you want clear answers
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September 2023 by yu
Inaccurate updates regarding my car's status, and the customer service experience has been far from ideal. When seeking information about my vehicle's progress, I unfortunately experienced unpleasant and unprofessional phone conversations. Avoid at all costs.
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August 2023 by Diana Soria
They are very respectful and professional! When you call in to get updates on your car they give you any details you need and they are really fast and reliable! They did an amazing job to my car after I got in an accident. It looks brand new! Thank you to all the staff for their hard work.Services: Steering & suspension repair
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August 2023 by V L
Went here when I had a car accident. Stressful experience but this place helped me through it. took care of everything and I got my car back just like nothing happened! awesome service and repair. thanks!
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June 2023 by David Barclay
My experience has been horrible. My car has been at Car Star Car Masters for two weeks. Whenever they said I would receive a call for an update, I had to call them. On the day I was supposed to pick up my car, they scratched the paint while reassembling the bumper. I received the worst service I have ever experienced and do not recommend that anyone take their car there for repairs. I am still waiting on my car as I write this review? The one star that I agave is two high??
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June 2023 by kimberly hall
Repaired parts excellent ?
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May 2023 by Alejandro Perez
We had and incident our windshield and the car where damaged by a Homeless mam in the Streets of DTLA we where referred by OUR insurance to CARSTAR we are so glad that they help us with fixing our car.the best part of there great customer service and all there Great Team that works there they assisted us with storing our car a few extra days since we where in the Hospital with my wife delivering our baby. We highly recommend them and for there service as we believe they go over beyond what you would expect from a body shop.. MAY YOU ALL BE BLESSEC AND CONTINUE BEING OF GREAT SERVICEFrom: The Perez Family
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May 2023 by Star Castro
Great friendly staff and great service!Services: Body & Trim
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April 2023 by mark kim
Awesome shop... went their for minor repair... like always... quick and good quality... Mark is the manager.. his team is awesome
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April 2023 by Edward B.
I was involved in my first accident, I was referred by a good friend of mine and said he trusts them with his cars. I couldn't disagree more when I saw my car back from the shop! They even detailed it inside and out (I own a dog I know how hard that can be). I was told it might take longer than normal due to part shortages and I didn't want junkyard parts. (Totally understandable, is why used car market is ridiculously high and my car is a 2002)Thank you again everyone for the awesome service and updates when I called in.
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April 2023 by Jason N.
They were outstanding, helped me figure out I was dealing with rat damage in the engine bay.
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April 2023 by Eric B.
My car was recently damaged and I had to repair my car here and they did an amazing job. It was prompt and the repair was done within a week. The staff here are very friendly and helpful! Would definitely recommend.