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March 2024 by Dia De L.
WARNING !!! Do not use the ATMS AT THIS BRANCH !! This is the second time my card has become stuck inside the machine . The security guard has said they have been having problems with the machines not taking deposits and cards getting stuck .
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March 2024 by Sidra G.
This is my favorite community bank. All the tellers are amazing. I always go to Caleb window. It just happens that way. He's quick, pay attention to details and a great listener.
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February 2023 by DK NY
"Temporarily" closed was the sign on the door, yet no one bothered to update hours in Google Maps. Wasted time driving here. Does the branch manager not have their minions to do something as simple as updating their online listing ?
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February 2023 by Chase W.
I've always had a great experience at this branch. Great crew and always am met with a smile. Convenient location in Sawtelle area.
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September 2022 by Mike N.
i was just at this branch to cash a check, the teller wouldnt let me and said that its branch policy to only depisit. all bank branches are the same, the tellers have no right to make up their own rules. stay away from this branch.
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July 2022 by Sarah S.
This Chase has become my go to location and overall I've been satisfied with it.Good:~Staff have always been nice any time I've needed to go inside for teller interaction. Way better than the Chase on Wilshire.~Short to no lines every time I've gone in.~Suckers inside. I totally remember being a kid and loving getting a s***** at the bank!~Plentiful parking.Meh:-No drive thru tellers or ATM.-Two outdoor ATMs but I've gone a couple of times when one wasn't working.
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June 2022 by Elicia W.
all of the staff was completely rude. i was looking for service ms because of fraud on my account. the teller wasn't willing to let me see anyone to solve the problem (which was the location manager) and the branch manager was very passive aggressive. i just left and went to another location. i do not recommend.
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January 2022 by kamec8
One of two was not working
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October 2021 by Rose B.
This branch ate my cash when using the atm, per the teller telling me to use the machine after I missed my pin. Highly recommend to not listen to the teller and insist on depositing cash with them. They said I would get a credit right away but that in fact didn't happen. Still waiting on getting my money back and completely disappointing they lied about my money arrival time.
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December 2020 by John D.
I have had one credit card in my wallet for over 20 years it's Chase Bank Slate I played the balance off in January and have not used it since. They closed my account do to inactivity. When I called the said I'm sorry 10 times but there's nothing they can do. This was a superviser I spoke with I ask to speak with someone that can make a decision on this and I was told there is no one that can restore my account . I'm wondering why they pay supervisers to not fix this or push it up to someone that can. What did they say "I'm Sorry" I can't believe that they closed it after making money off of me on and off for so long. Bad business practices . Shame on you for such short vision not to see my account was in good standing for 20 years .
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July 2020 by Andy L.
After a terrible experience at the nearby wilshire location, I was met with very professional service at this Santa Monica Boulevard location when attempting to schedule a time to speak with a banker to set up a new account. The banker made an effort to fit me into her busy schedule- even on a late Friday afternoon! Thank you so much for setting wait time expectations when I walked in and for the very professional and smooth process! Highly recommended I will be back!! Thank you very much Caroline!TL;DR: If you are setting up a bank account use this location and not the Wilshire location.
