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January 2024 by Spencer Mann
Chase is garbage. Every year I have to cash a check from my grandmother who’s too sweet to ask her not to send checks, and chase always manages to completely suck any positivity out of the gift. If someone offered me the same amount to not have to go to chase bank, I would consider the option. Oh forgot to mention charging me ten dollars to cash my hundred dollar check.
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December 2023 by Mollie Holmie
They have 100 people working here at any given time but only 2 tellers at anytime. Completely useless bank
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September 2023 by Jack Here
There is no access to ATM after hours. No ATM outside. I turned around and saw a beautiful Wells Fargo ATM outside but non for Chase customers. I live in the area, will need to change banks
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September 2023 by Mary K
I have openeded many accounts with chase over the years. Bankers are super cool.
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July 2023 by Maria Rodriguez
My branch is at Fairfax in los Angeles ca I like this bank the staff are very polite with customer
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May 2023 by namonamo35
Rack of staff! Very inconvenient.Had to wait 30m or longer to exchange Quaters.
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April 2023 by Tasia D
HOLLYWOOD & VERMONT location: The lobby does not open early anymore and so customers cannot do their banking at the ATM until 9am in the morning. Chase can't afford to pay security guard to come to work early. It is a shame that in a city of working class people that we are not able to use the ATM before 9am. We should have access to ATM at any time.LOUSY ATM HOURS.!!!!!!
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April 2023 by Aza Q.
Horrible experience. I set up an appt in an advance with a banker named Francisco Cardenas. I had sensitive internal forms emailed to him in advance. When I arrived at chase, on time, for my appt I was informed that he had a "family emergency" and left early. He didn't cancel our appt or forward along those forms so I basically wasted my afternoon and was not able to set up my account. Seems convenient his "family emergency" was on a Friday afternoon. I had to hire a babysitter to go to this appointment which is now money down the drain. Thanks Francisco! And if it truly was an emergency I still think the least he could have done was contact me to say he wasn't going to be able to make the appt. That would have saved me time and money.
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February 2023 by Maria R.
My card was lost and i reported it so after noticing transactions to Wienerschnitzels, which i have never been to in my life. Their representatives told me to call back in 3 days to see if they would just drop off, they did not. After the investigation they refused to issue me the money that was taken, when I asked why they said because the chip was used. Of course it was used, my card was lost. Do not bank here!
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January 2023 by Tiffany DemeryBowen
I usually don't review banks but this bank has employee's who we're overly aggressive and rude to me as I entered this establishment. I'm extremely disappointed with the behavior and service at this particular location. There's a need to retrain these employees on customer service here.
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December 2022 by Nina Dicker
Fransisco is an absolute gem, he’s my favorite part about this branch!
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December 2022 by Irene P.
I gotta say...I'm deeply disappointed in this location and Chase in general. Was trying to make a time sensitive deposit for my boss and none of the ATMs located in the lobby are accessible after hours. Huh you say? Yeah, that's right. No Chase card will give you access. Turns out the only 24 hour ATMs for Chase in this area are in Los Feliz by Costco and Ktown. (Sadly, I tried the Hollywood/Western & Los Feliz/Hillhurst). The part that really got my goad is that there is a Wells Fargo next door and a Bank of America across the street...both with outdoor ATMs...you know, like MOST banks. Not everyone works normal schedules and can make business hours...please give your customers access! Also, sorry, boss...guess I have to do it during business hours.
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November 2022 by Balmore Rene Esquivel
This branch is in a good area but it’s very inconvenient after hours, and the card reader from the door doesn’t work to go inside to make a deposit or use the ATM.
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November 2022 by Josue M.
You can't access the bank ATM so you will have to use ANOTHER ATM and PAY $$$$ BAD SERVICE, from this bank ATM. It's NOT 25/7. They are NOT OPEN!!! Many times it's DOES NOT WORK. Get ANOTHER BANK INSTEAD, I DONT RECOMEND. I went to 2 banks in the area and they are ALL CLOSED. It's NOT even a holiday. The bank managers don't even CHECK if the sensor works or not before they leave work probably. -5 STARS.
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October 2022 by International Trading
Couldn’t sign in to see the banker because they were busy, I looked over and saw two bankers in their chairs not doing anything . No wonder no one comes in this bank location ..terrible bank
