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January 2024 by Joe Alexander
One of the few banks where you can deposit after the bank is closed with 2 atms available. Plenty of parking.
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December 2023 by Erik William Smith
Under staffed for a bank in a city of the size of Los Angeles.
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October 2023 by Chef Bernie Guzman
Long lines.. only 1 teller open, woman at teller had a drawn out issue. Had a 15 minute wait.. I was 2nd in line.... but managers in their offices on their cell phones. Woman at inside ATM needing help.. no one available.. place was total Chaos on a weds afternoon.
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October 2023 by Krista Goodsitt
Worst branch ever. Wouldn't give me a counter check because my picture id was expired. Cost me $300 in fees and the girl who worked there just stared at me and was like "next." They truly don't care about their customers.
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October 2023 by NYC
THEY NEED NEW MANAGEMENT HERE !! ITS RIDICULOUS MAYHEM!! THIS BRANCH SHOULD CLOSE !! Staff has idiotic attitude
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February 2023 by Ralph Guzzo
Client relations not so great - most banks in person lack any customer relations of note. Rather sub par
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December 2022 by PIA VIVAS
I've been going to this branch for almost 9 years and people are so friendly and professional. I will say, that while I've been there, I've noticed some EXTREMELY difficult and unreasonable clients treating the staff terribly. I've seen The who I think is the manager there, (a black woman) be so incredibly patient with these type of clients. I'm reading the negative reviews and can say it's not been my experience at all and I'm often there. To be honest, I feel like I witness a lot of racism against the black and brown staff.
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August 2022 by Joanne H.
Mike Perez has the worst attitude he is the Branch Manager. I took two checks in to deposit today . He was the teller. He asked what account I wanted to put the check into I said the number by my indorsemtn is the correct account my checking (Dah) My check went through but when I gave him my sister's he said it was already deposited therefore could not be again. NO it came in the mail yesterdayI asked to speak to the branch manager he said he was the Branch manager. Another teller came over and fixed it and the check went trough. I asked Mike teller/manager what went wrong, he wouldn't give me a clear answer, I said I want to know,. He said I as trouble at the Pavilion branch he was manger there. NO his teller there took both checks and tried to deposit the same check twice I was very nice about it. I said take out the deposit I and start again. It worked this was their mistake and to day was their mistake doing todays interactions Mike the Manager was inappropriate I nasty, arrogant, rude, chauvinistic unkind power trip attitude He said if you don't like it I an take your check out and you can go somewhere else. I am a customer of Chase not yours you have an un acceptable attitude towards me. This worked because another teller helped him. I sent a complaint to the corporate office, the local office and now a yelp review. I was a teller in my early 20's this is a customer service business Mike you have a lot to learn!
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May 2022 by Gerald Y.
security guard is crazy. Ready for a fight at all times. Doesnt understand how conversations work Should be fired
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February 2022 by Nathan Philipp
The teller, Marquis (apologies if spelled incorrectly), helped me on a Saturday. He was very professional and patient as we worked to complete my bank account request. Dedicated parking lot with parking monitor helped me feel safe as I stepped inside to find an armed body guard at the entrance who greeted me. Throughout my time I felt safe, comfortable, and respected as a client. I would highly recommend this location and staff.
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February 2022 by Samuel Jackson
Bank is supposed to be come into play during emergency since you have your saving there. I was in such situation today and went in rush to make a certified check for myself. I have been told that they don't have ink. This is not I want to hear from the bank. Not acceptable.
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January 2022 by Christopher Rountree
A large fountain surrounding a 1920s Paul Manship sculpture of Europa riding Zeus in bull form sits in front of the bank, further marking the corner as a landmark and meeting place.
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July 2021 by Chris Packard
I used this bank every week for 10 years. They constantly change over managers. Today the bank was about to open and i was trying to deposit a check in the outside atm. The manager was unlocking the door and i asked if i could borrow a pen. And he said NO. I said this is a bank. Its full of pens. He said we arent open yet. I said you are opening the door and just have to hand me the pen thats sitting right there. He said no. ITS THIS KIND OF SENSELESS REFUSAL TO BE CONSIDERATE TO THE COMMUNITY THAT THIS BRANCH CONTINUES 5O DEMONST5ATE. UNREASONABLE STUFF LIKE THIS DAY IN AN DAY OUT. Never more than one teller but yet 4 people to tell me to use the Atms. Be a member of the community and support the branches that have your back. Ridiculous managet. FIRE THIS MANAGER. ABSOLUTE J***
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July 2021 by Brian Scolaro
The manager of this branch needs to be fired. Not a kind bone or sense of community or inch of brain matter in his body.
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April 2021 by Pete R.
With an organization as large as Chase, it would be understandable to assume that the customer service and care that you receive at one branch is bound to be the same that you would receive at any other. I realize now that this assumption is far from accurate. I recently required some emergency banking assistance from Chase, and I needed it done in a branch (this Sunset Blvd branch) that I had never set foot in before. Despite not having an existing relationship with the staff I felt instantly recognized as a valued customer. Furthermore, the staff -- with special nod to ace banker Kim McLeod -- worked together as a team to help put out my fire and get me on my way in a hurry. This is much more than I would expect from the always-on-it Chase branch locations that I typically frequent. So yeah, it's interactions like this that reinforce my commitment to Chase for the long haul. Nice work, Sunset Bd!!