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December 2022 by Deborah Mcadam
I have been dealing with this bank for over two yrs now about a wire transfer. They have been of no help. They don’t even have an email address for the ceo. Horrible service
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October 2022 by Luke Cm
The representatives here seem more uptight than most other City Nationals I've been to, which can lead to less than pleasant experiences. However, the free valet parking is really convenient for Downtown L.A.
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August 2022 by Khara F.
Just an amazing experience working with CNB and particularly with Laila Brown. So professional and quick with guiding us through the process. 10/10 would recommend for personal and business banking needs.
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February 2022 by Edens Earth
City nat is me
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July 2021 by Paris J.
The elderly female teller I interacted with this afternoon, had rather poor communication/people skills. She was quite passive aggressive, and seemed reluctant to accept my U.S Passport and bank card as suitable forms of identification. Aside from that she muttered something about having anxiety(?) Before leaving, she asked me to remove my mask and then just stared into my eyes. I found this strange, as I'd already put my passport away, and there was nothing for her to compare my uncovered face to. I was able to successfully cash my check, but the entire ordeal was just uncomfortable, and seemingly micro aggressive. I should've bit the bullet, and went to Bank of America instead.
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July 2021 by annaisnothavingit
If I could leave a 0 star I would! so disrespectful I’ve been on hold for half an hour and they answered and hung up on me then tried calling back just to be on hold even longer with no response from them the least they could of done was answered the first time.
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January 2021 by alex sand
Great Service
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December 2020 by IMDb Verifications
They will freeze your funds and you'll never see them again. The only serve the top agencies.
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December 2019 by Tim C.
Located in the small building under Gensler between Drago Centro and Chaya restaurants. You can always use one of the two ATMs located right outside of the branch entrance. I remember before that you can walk right in. You now have to be buzzed in to enter the branch. I used to come here all the time for work deposits. Even after being closer to a different branch, I still like coming to this one because I could park right in front of the giant orange fountain statue in the courtyard. This only happens really late at night because it is really a loading only zone. Everyone is really nice here but it is probably coming in here so much. I was also able to exchange money with no fees for upcoming trips. Which is really awesome.I don't know who created this listing because I guess I have been checking into the plaza and not the branch location. I hope the construction at the Bunker Hill branch finishes soon as that seems so inconvenient walking through the construction maze. Until that happens, this location is still convenient for me because it works for me.
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September 2019 by Dominic Murphy
Expect awful customer service. Refused to open a simple checking account for zero reason at all. Please avoid Matt Hernandez and his “manager” at all costs. Not to worry, there are other legitimate banks nearby that will gladly do business. Feel free to avoid these fools.
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September 2018 by Edgar Ortiz
My 2 visits here were phenomenal no issues whatsoever really great service was in and out Thanks
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January 2018 by Leonela Cuevas
I went in the Flower and Wilshire I have never experienced so much racism. My dad had to cash in a $200 personal check he got as a bonus. Had us waiting for 1hour sweeping us up and down because we were mexicans Awful experience shame on them!!
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November 2016 by Flavio Dcosta
Awesome Great Bank
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March 2014 by John Pearson
Used Rick Garvin. Stole from me and screwed me. Bait and switch guy. RUN!
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January 2014 by Jim c
I tried to open an business account there with a large amount check which was issues by one of Citi National's own customers Sun Valley location. Unfortunately, an inexperienced clerk attended me and I was fine with the inexperienced part however, the issue was that she was rude and impolite. She was asking for an additional signature from one of my employees to open a bank account, I mentioned that I currently have three additional business bank accounts with Chase and Wells Fargo and none of them asked me for the second signature. Even after I accepted to later send my employee in for the signature they said they required, the vice president said to me " I think you are better off going to another bank because this is not the Bank for you" ! . I was shocked.... I said to her, fine, if you do not want my business, I will go somewhere else where they want it and I walked out. My suggestion, if you don't have to Bank at Citi National Bank, Don't Bank at Citi National Bank. A well knit company which employees a number of people but from the way it appears it will make no difference if you file a complaint at the branch or not. Good luck!
