Cole Haan receives praise for its stylish selection, described as casual with a hint of class and good for people in their mid-30s. Specific products like the Grand Pro Tennis shoes are highlighted as a favorite for being light, cushioned, and versatile for all-day wear, though they are noted for rarely going on sale. Reviews of the staff experience are mixed, with many customers reporting superb, lovely, wonderful, polite, and helpful service from sales reps during recent visits. Some caution is noted regarding product condition, suggesting customers check that shoes are in mint condition as the delicate leather can sometimes arrive wrinkled. Overall, the business is recognized for its appealing style and often excellent customer service.
