-
January 2024 by Turner Binkley
Great staff
-
January 2024 by Miró Dempsey
Had an amazing experience today. Tyler, one of the sales reps was so polite and helpful. I couldn't have asked for a more pleasant experience.
-
January 2024 by Myleen Deguzman
This one cute worker, Tyler I think. He’s very good looking and assisted me
-
January 2024 by Brandon Berookhim
Super kind and speedy customer service! Carlo was especially great at helping us with all of our questions and requests
-
July 2023 by Yunah Hahn
Staff here is hit and miss. Today, sales reps were wonderful. Last time, it wasn’t. The only thing I come back for is the Grand Pro Tennis shoes. It’s my favorite white sneakers. The only problem is it never goes on sale. Like today, almost the entire store was having 50% sale except this pair. Also, make sure the shoes are in mint condition. Sometimes I get a pair with wrinkled leather. It happened several times. I feel that because the shoes is so delicate it can easily get damaged when customers try it on. I like this shoes since it’s so light! It also has enough cushion. I can also wear it with casual outfits and dresses during summer. It was the single pair of shoes I took to Rome. It was the best option. Made my feet very happy even after walking all day.
-
July 2023 by Um Rayed
Small store.
-
May 2023 by Vernon Segee
Disappointed in shoe selection. Outlet store had a bigger selection
-
March 2023 by Matthew Barte
I was here on a Friday afternoon recently and was helped by Kim! She provided wonderful service and insight into the sneakers I was trying out. Thank you again!
-
January 2023 by Audrey J.
Visited this store twice in a week to return an item I bought online. First time, the associate was generally uninterested and unhelpful. Not terrible but not good.The second visit was not better than the first. I wasn't their priority, and ending up waiting 15 minutes to return an item despite no other customers in the store. They were polite about it in the end, which is why they get two stars.Also the shoes weren't comfortable and overpriced, but that's not the employees' fault. And that was just the few pair I tried on.
-
January 2023 by Ernesto Junco
I went there for a return and was very easy with nice sales associates.
-
December 2022 by Vinita Jayant
I bought a belt at cole haan yesterday and the manager was disrespectful and rude.A nice young male sales associate was helping me and my friend pick a belt. he mentioned that the belt was at 90$ (full price) on their system. Whereas i checked the colehaan website and the same belt was for 39$ (More than 50% off). So I asked if they could price match. He called his manager (Asian Woman) and she stated that she needs to check the website to which I tried to show her my phone and the price on it - to which she rudely dismissed me and stated " our website not yours".They finally price matched to the price on the colehaan website but she behaved like i was trying to cheat her somehow!I will stick to buying cole haan elsewhere or online but not from the Century City Cole Haan Store after this experience.I feel bad for the other sales associates who have to work under this woman! Terrible!!!!
-
December 2022 by Pierre R.
I visited the Westfield century city mall today with an intent to buy Adidas. I walked in and walked out. Everything looked so generic. So, I walked over to Cole Haan. Their selection was more my style. Casual with a hint of class. They have a good selection for people in their mid 30s.
-
September 2022 by Michael Mahger.
The worst retail store ever! The manager or owner (an Asian woman) was so disrespectful! Never come back to Cole Haan again.
-
September 2022 by Michael Mah (MIKE MAH)
The worst retail store ever! The manager or owner (an Asian woman) was so disrespectful! Never come back to Cole Haan again.
-
April 2022 by Carol C.
I cannot speak for the store but I can tell you this brand has gone down down down down. Had a pair of boots, which were not worn much but were now an "old" style. I was walking around SF several weeks ago and bottom of shoe just fell off. Thank goodness I was not injured but I contacted the corporate office and they took absolute zero responsibility The resolution was to me a 30% discount on a regular priced item either online or at a store. So, I should spend MORE money to buy a brand that fell apart. When I told him I felt that was not a reasonable resolution they referred me to "cobbler". I told them a cobbler was not necessary because the bottom was glued on and cheaply made. The repair would be at MY expense. For an upscale Company this was a disaster and buyer should beware. These products are now garbage made in China and company is a fraud. Save your money
