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September 2023 by Aco Oca
Crystal is an intermediary auto transportation service. They found Sam open transport to carried my vehicle across the USA . Below I detail my experience.Sam transport delivered earlier than expected 9/7 instead of 9/12 ( pick up was 9/4 , so they were fast).The communication with Sam transport was a struggled. They mostly spoke Russian. They called me at 8 am on 9/7 to tell me they would deliver my vehicle at 1 pm, they actually did not delivered the car until 3:30pm and not at my apartment but at a location near by ( I had to get someone to drive me there). They kept texting me that they were going to leave if I did not come now, and kept telling them I was coming. They actually had to wait only about 10 min before I pick the car. I had asked them to give me 15-30min text heads up before arrival and they did not. And then they were very demanding and threaten to leave.They also made a small dent to the car that was not there before. During the car walk about, just before the car was picked up, they marked a lot damaged areas in the car diagram where there was actually no damage. I think they do this to cover themselves just in case they do damage the car during transport. They did not show me this diagram of the car with all the marked damage areas before, but after they delivered the car.Also, my car now has an error tired code coming up, which it did not had when I turn the car to them to transport it. I know the tires were all within the correct tires pressure, because I had them checked before they picked the car up. So I will have to take it to the dealer for a diagnostic and (most likely) extra cost to repair.I was very disappointed in Crystal performance. They quoted me $1000 for the open transport of my sedan 3 weeks before pick up, and then on the day of pick up I had to agree to a $1500 fee to get the car transported. There is a lot of uncertainty on the process, which they do not make you aware of. Also note that as soon as you sign with them, if you cancel there is a $200 fee. Crystal uncertainty to identified a driver caused a lot of stress for my family and I. Because of this I was not able to pack the car as well as I had planned, given that now the car was going to be picked up a day earlier or 9/4 instead of 9/5. If Crystal had alerted me the day before that no driver was found for $1000 I could had better prepare. Instead of calling me on the day of transport that no driver was found for $1k fee. Crystal needs to plan better for their clients to avoid this type of situation.So the overall experience was not satisfactory.
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April 2023 by Dusty
Mateo was amazing to work with! He communicated and kept me up to date on the whole shipping process. My car was delivered perfectly! Thank you.
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March 2023 by Patrick Doherty
Shipped my car from Dallas to Southern California last week, worked with Wayne. He was professional and diligent. Stellar communication! It was flawless transaction. PD
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December 2022 by Tori Davis
Crystal Car Shipping I’d use them again Paula was great! She kept communication with me as I was getting my Audi shipped from Texas to Florida my car was delivered safely in 2 days!!! I never had any worries. A small delay, nothing crazy. But overall 10/10 recommend. The price was fair and affordable No hidden fees!!!!
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December 2022 by Susan Ossareh
I worked with Charlie to have my car shipped from CO to CA, he was constantly in communication with me about updates and was great at negotiating with drivers for the best deal. I was always informed and he was very kind. My car was dropped off with no issues and is in the same condition I left it in. I highly recommend this company!
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December 2022 by Cindy Quinones
Best quote I’ve ever gotten, and on top of willing to ship my car from NY to FL on such short notice as well! I can’t couldn’t thank Crystal Car Shipping enough! They were on top of staying in communication with me, and definitely worked with me when I felt frustrated for a moment but they understood & I really couldn’t thank them enough. I’m so happy have to my car here! 10/10 would definitely recommend!
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December 2022 by j a
The process was fast and easy. The shipping and delivery of my Toyota 4 runner was great, The driver was awesome. Thank you Derek Hicks! I'm very happy with the service highly recommend.
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December 2022 by Teresa Riordan
What an awesome experience. Owen N. Initially starting my order and he connected me with Piper M. I couldn’t have asked for a better team. They connected me to a friendly, competent driver, who kept me updated. Again, a professional & awesome experience.
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December 2021 by Vittorio Farenga
Crystal Car Shipping is a good value.Paula communicated clearly and often. She was responsive. There were issues my pick up due to it being a non running car but Crystal continued to work to resolve them. I would use them again.
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December 2021 by Jerry Castillo
Crystal car shipping is very reliable and at a good price compared to other transport agencies Paula was very helpful with me to get our vehicle to us form across the country. I am very happy with this service it came back secure.
