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April 2024 by The_Real_Big_Boss
I went there to get my passport photos, the service was quick and the store was really clean, despite located near downtown LA.
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April 2024 by shaz wunder
Don't rely on the app or the automated phone system for your prescription, you'll be forgotten about!I've been waiting over 3 weeks for my prescription to be filled. Kept checking my app, said it was on order. Finally I called and got through to the pharmacy (after navigating their infuriating automated phone system which hung up on me twice).They tell me my medication is still on back order according to "the system", but then they check their actual orders and tell me it will be in today!Something tells me if I had just waited, never had the patience to get through the automated phone system and talk to an actual person, my meds would have been totally forgotten about forever.I don't blame the people working here, I think it's their automated process that's the problem. I know CVS treats their pharmacy staff very poorly but they are always kind and considerate in person.
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January 2024 by Clay Macdonald
Quickly retrieved my prescription.
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January 2024 by Sam C.
The Asian lady working here with the blunt bangs is rude. She is discriminatory and racist towards customers. No one is asking for her help. She likes to bug in and be noisy and gets impatient when she is helping customers.
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December 2023 by Colleen Hieber
For the pharmacy: always super helpful, kind, and quick!
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December 2023 by Mikael M
I'm a big CVS fan, love the deals! The Broadway location is my favorite but I rarely have a bad experience at any CVS.
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November 2023 by Xavier Agundez
There is something that is off about this CVS location. It’s always in disarray; boxes and merchandise on the floor consistently. It’s a total liability and their evening management can’t be bothered to get to work and focus on business. Always being defensive and having a need to be right. The yellow tickets promoting items on the shelves are often from expired promotions. The community deserves better; it is pharmacy first and foremost and our health depends on it.
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October 2023 by Kelsey M.
For those of us that live nearby, having CVS is super helpful. They have basic necessities when we run out. The pharmacy also offers COVID shots and flu shots. When COVID was bad, they were providing at home tests as well. They have security which helps a lot with it being downtown. They also offer parking validation for the garage for 30 minutes which is great. Please don't block traffic on Broadway to run inside.
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September 2023 by aten supe
Worst place ever security follows you everywhere for no reason however two of them are cool management is evil
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September 2023 by Molly Teter
This is a review for the pharmacists and pharmacy techs at this CVS, and more specifically for Jenny! She is always kind, efficient, knowledgeable, and caring. I appreciate the pharmacy team!
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July 2023 by Susan N.
Just left this store after being cheated. I went in to get a few things. Charged and asked why my charges were $57. My charges were about $20. They could not figure what it was. There were items I never purchased. I asked them to reverse my charge. They could not. I waited about an hour while they had to find the items I did not purchase. It looks like some one in front of me did not pay and it was charged to me. They were not nice I felt like it was my fault. I have been coming to cvs for along time. It is upsetting. I have been a customer for long time. It seems like they did even care. Cheating was just ok. It happens.
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July 2023 by Will Montes-Pack
I spent the night at Union Station w friend from UK and Unions Stations has NO outlets to charge phones or laptops. The 639 N Broadway Starbucks also has no plugs - seriously, STARBUCKS has no outlets for customers. This CVS was an oasis! There are plugs under the Kodak photo computers and the staff are increditly kind, concerned and hard wokers. I talked with Cecilia and Cameron and they are the employees that businesses would like to steal. I charged my devices for an hour and did some shopping in the cool, pleasant atmosphere. I ended up buying a Brown Bag Sandwich Company Ialian sub for only 5.75, water and almond M&M's. Thank you for letting me charge my phone! I will remember this CVS and the workers. The street people in the aera are aggressive so these CVS employees deserve some kudos. I am a fan. <3
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July 2023 by The Real Aaron Collins
I was definitely treated with disrespect when a short Asian security guard accused me of strealing. He sent a store worker to approach me because of a bulge I had in my pocket which turned out to be my wallet and keys. And what makes it worse is that the same guard didn't even have the common decency or integrity to come face me himself. The store worker on the other hand was respectful, cordial, and apologetic.
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July 2023 by Bianca Brookes
Unless you want to be racially profiled don’t go into this store. I know too many people that live in the area that have had a similar negative experience. A short Asian security guard accusing people of stealing from CVS. Smh what a terrible way to treat people.
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July 2023 by John Lee
Kelvin was a huge help with photo printing - appreciate his customer service and great attitude