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April 2024 by Miguel Aragon
Terrible location .. the staff doesn't even bother to do anything or give good service minimum so that customers come back for a piece of chicken again it took too long .. I think they went for the chicken on the farm They killed him, they took his feathers... I would like to know who the manager or owners of this corporation are. .like someone who says you have to arrive at the place half an hour before you get hungry.. TERRIBLE SERVICE FROM THE EMPLOYEES.. ??????????
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February 2024 by Mo R.
This location has the smelliest chicken. Not sure how or why, but the chicken has a gross smell that honestly made me throw out the whole bowl today. Plus all the chicken was fatty and rubbery, it was definitely not white meat. I won't ever eat at this location, since this has hpnd before here. I'd rather go to the one on Washington or N. Broadway, where their food is always so much better and no issues.
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January 2024 by Daniel T.
I went for lunch today and although I got my order and enjoyed my food, there were a few other features I was none too pleased about and would like to change/have employees be held accountable/reprimanded for. 1. They should always remember to put napkins and utensils with the order. I literally had to go back up to ask for it after I got my food and noticed it wasn't in my bag. This was frustrating. 2. They should also turn the music down to a minimum so people can hear when their order is called out. It was so loud today that I could barely hear it or speak to a team member over the music just to place my order. Either that or install a microphone kind of like In and Out. 3. Since we are no longer in a pandemic, the plexiglass shields/dividers should be gone and not seperating the customer/employee between the opposite sides of the counter. 4. Finally, I also would like for them to make lids and straws for fountain beverages more easy for customers to be able to locate, per ADA regulations. Whoever is the manager at this location, please do what you can to make these changes effective immediately and hold the employees accountable as well for number 1.
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December 2023 by Marvin
Bad place, terrible. Don't go there.
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December 2023 by Kevin
Better than average fast food, like most El Pollo Loco restaurants.
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December 2023 by Meg Ehis
Nice service, good
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November 2023 by Deidre M.
Biggest ripoff of a franchise! LOL Their food is ok (never had an issue so I'm giving 2 stars) but the pricing is crazy -- almost double in price at this location. For this reason I always use a coupon bc it's absurd ($17 for the tostada salad or $6 for BRC burrito as example). However today I come in, and there's a sign as of October 13th 2023 they no longer accept coupons. So I left and won't be back! Lol I'd rather support the vendors at the nearby International Foodcourt.
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October 2023 by Jenny Santiago
Great place to go for a quick bite ?
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October 2023 by Gabe F
I went in and already noticed the prices were higher than any other El Pollo Loco I've been to. I ordered and swiped my card, but their system wasn't registering it even though on my bank account it said I paid for it. I went to get ice for my drink and noticed a bug in the ice. The actual worst dining experience of my life, DO NOT go to this El Pollo Loco.
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August 2023 by Penny Wiser
I expressed disgust at how food prices are 50% higher here in DTLA than in Carson. The cook took time to explain how his burritos are much bigger so I calmed down and left happy after paying $16 for a BRC, small coleslaw and a medium coke
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June 2023 by Brian Corteville
The only thing that’s loco is how bad the pollo is. I’ve never had such dried, desiccated chicken before. I’m only glad I used a coupon and didn’t pay full price - because this place is surprisingly expensive? You can get a meal from Whole Foods for much less. Avoid this place.
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June 2023 by Noel Lara
No restroom, which is one of the most important features!
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June 2023 by Brante F.
worst polo loco, food was terrible. my stomach hurts. never eating polo loco again honestly. got the birria tacos mash potatoes and side salad. way to pricey for the quality of food i paid $29..... for garbage tbh. employees were kind tho, nothing bad to say about them just poor food quality and a stomach ache :/
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May 2023 by giovanna gomez
I eat here pretty often since it is close to my job. I ordered from here yesterday(15 min prior to going for my order), when I went to pick up my order, there was only one girl working. She said she’d be with me, which I was okay wi airing a little for my order, but as soon as other customer went to the cash register, she ignored me and went straight to him, I looked at my friend like, fr? As the other coworker was getting back from her break, she rolled her eyes at me! And when she was packing my order she was giving me one of the dirtiest look! Like I wasn’t being rude or anything for her to get an attitude!After that, I’ve decided I’m never eating here again!! And they’re stingy with the sauces too! I remember every time I’d ask for extra sauce they would get annoyed!
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April 2023 by M P
The food was pretty good but $26 is just ridiculous for a burrito and 2 pieces of chicken with 2 sides.