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April 2024 by R T
Vanessa and the entire team when I came thru - drive thru provided excellent customer service. She and the team were patient with me and my technical issues and indecision and holding up the line. I'm so grateful and it was a reminder of how there's still kind people out here. Thank you guys so much
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April 2024 by Luis Estrada
They took too long for my orders.
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April 2024 by Gloria Johnson
At Crenshaw and Adams, They ran out of white meat at dinner time... and it would be 45 minutes b4 they had some. I had to wait over 10 min at p/u window for my order I was 2nd in line and cars were piling up in line behind me. Very disappointing
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March 2024 by G Jackson
This has got to be the filthiest location I’ve ever seen.
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March 2024 by helen hidalgo
Chipotle burrito was really spicy this time .
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March 2024 by Spencer Evans
Good food great service
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February 2024 by Nayar Bernal
Employees standing around. Cashier didn't know anything about menu. 10 customers in line and one cashier. No utensils or plates. Had to use tortilla bags as a plate and bone as spoon. Was ignored when I asked about my extra food. Just bad over all. Doesn't take almost an hour to get food.
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February 2024 by Ana Hernandez
Great and fast
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February 2024 by Cali Baby
Drive-thru service.I ordered the El Carbón Taco SpecialIt was served Hot n Fresh, Nice size portions of Chicken in each tacos.The cashier was mediocre friendly.My experience was like:" What you want - Here's your order".Other than that,Thanks to the Chef who prepared the order.
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January 2024 by Debra G.
The portion size here SUCKS! The service is unfriendly & it's just not a good vibe. I was happy to see young people,especially the young men of color, but they had no ump about themselves. I like vibes....
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December 2023 by LaDonna Clark
Bought a salad, thankfully requested chicken on the side it seemed so bad had to be spoiled. Threw it in the trash!
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December 2023 by Lisa U.
I don't know what's going on with el pollo loco but the quality of the food has changed drastically. My husband picked up the tortilla soup last week and it's was just too too salty , he later picked up the chicken nachos and that as well was too salty . Where can you find a healthy meal now days that cook fresh and not too salty ?
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December 2023 by Nicky Candy
The only con is that the restaurant gets really loud which can become an issue if you don’t want to shout to hear your companions.
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December 2023 by Jasmin M
This Pollo loco had no salsa. No salsa at a "mexican" restaurant. Really?! That's insane!Update 11/11/23: they had salsa!!!Ordered a 4-piece and got a breast, thigh and two wings. I feel ripped off with those two wings.
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December 2023 by Cosita Linda
Outstanding customer service. Drive thru goes by fast they always give you plenty of sauces and utensils.
