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February 2024 by Stephen Griswold
I ordered my parts and they shipped quickly, I received them the next day even though I paid for the 2 day shipping. Thank You very much.
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February 2024 by DOUG DAVIS
Amp research steps have performed excellent for 10yrs on my F150 crew cab. Had in issue with gear froze up {my fault for neglecting proper lubrication} but I also broke a bracket. Great help from the guys there and have a new bracket being made and new motor/housing and gear already shipped. Great service. ??
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February 2024 by norman griffith
Hi i have a set of AMP power steps they are on a 2021 ram 1500 put on around 15000 mile ago they work great when vehicle is nice and Clean they don't like mud and snow is another thing they don't like to lift up with mud or snow on them you open the Door and they stay Down constantly cleaning !!! For 2000+ not again if you live on a long dirt road carry a spray bottle of water or WD-40
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February 2024 by Rick Cerilli
In the past I have not posted very good reviews for AMP electric steps. Bought my truck with 3 years left on the warranty. Had problems with the steps right away. Had to buy parts to fix them which should have been on warranty but it is nob- transferable. This time around I was buying more motors because my steps were not working again. Not a fan of the product or their warranty. But this time around my service rep was really helpful and offered some suggestions to help with the steps. The steps on my vehicle would have just come off warranty and to date I have spent close to $900 to fix them. But they do have nice service reps. 4 stars for the rep I dealt with.
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February 2024 by Trever Koss
After having some issues with a set of used amp steps I bought, I ordered a controller from Electric Step hoping it would solve my issues. Unfortunately, it did not and I had no luck with Amp’s tech support line. I reached out to Electric Step hoping they could help solve my issues and they were a huge help. I spoke with Ray on the phone for nearly an hour as he walked me through several troubleshooting procedures and we eventually solved my issue. I highly recommend this company if you need any Amp related products. Thanks for all the help, Electric Step!
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February 2024 by Joe M
They went above and beyond to get me the parts that I need it due to the fact that the part numbers weren't even on the website. But we found them and They put them on the website. And I was able to order or my parts. Off of the website
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February 2024 by Max Robeson
One star is too many. Slow processing and when you ask about a purchase they respond with nasty email. Also when product arrives it has no screws or bolts. Also have to call a different company to get part number over phone then place order. Better make sure you have the right part number. Have ordered several parts for my steps in recent past. Once they break again they are coming off the truck
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February 2024 by Mark Roden
I left a negative response due to my own ignorance. I thought Electric Step was a division of Amp Research. Actually, an Amp Research representative told me Electric Step was a division of Amp Research. I found out, that is not the case. Electric Step is an authorized parts distributor for Amp Research parts. My dealings with Electric Step were totally positive. I was given a two month shipping estimate, however, I will have the part in approximately one month after placing the order. Thank you, Electric Step, for your timely shipping after receiving the part from Amp Research.
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November 2023 by Jim
Getting the parts was not too bad. The first kit took several weeks. Just wish they would include a complete set of the bumper holders instead of having to buy two kits or reuse old holders. I purchased one kit to start and found trying to reuse old holders was problematic. They seemed to take the bumper a little too easily indicating they were likely worn and bumper could possibly fail. Decided to order another kit. That one was received in about a week. Also would be nice to have a video or directions on the installation process. Not sure if the wedges included in the kits required replacement each time bumpers are replaced. Troubleshooting on web site would be helpful.
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November 2023 by Isaac Cota
Customer service has been really helpful to find a solution for some issues I’m having.Still working some issues out but I can say they work with you fully to find a fix.They even went out to look at a like truck just to confirm mine wasn’t a defect.
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November 2023 by Glynn Graham
Order replacement step. Got it fair price and good shipping. Just want I wanted. I use the step on my trailer works good!
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November 2023 by John Ralph
Although it did take a phone call to determine which part I needed for my Bed Step, once ordered it arrived quickly. Imagine my surprise when I found the entire linkage assembly in the box! I was expecting just the one link arm that I broke. Just had to swap the step itself, and the mounting hardware, and back on the truck in 15 minutes.Thanks for the great support!
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November 2023 by Michael Miller
Well, I love my Power Steps until I need parts. I ordered an updated repair motor and linkage arm to fix my step. I would say a 3 month wait. Well its on after a couple hours of modifications. It wouldn't bolt in place with the older mount. After grinding a relief in it, drilling a relief recess for the bolt heads, I got it mounted on the truck. Then had to gring off these little hook tabs on the new part to match the old, drill out their mounting holes I got it bolted to the step. Now it goes up when I open the door and down when I close it, not very useful this way. Only two wires, and orange and white so their not confused. Calling them today. But the step is on and works ????
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October 2023 by John Goodin
Bummed that the motor went out on my power step. Ordered a new motor, but it was out of stock. Had to wait about a week for it to be back in stock.The motor was the same part number as the old motor and the new motor fit right in no problem with installation. Everything now works as it did before.I just wish my motor lasted more than 6 years and that it was in stock when needed.
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September 2023 by Eric Zite
Electric step has the best customer service I’ve experienced in a long time. Really helped me find what I needed. I highly recommend talking to them. I needed a new motor and they helped source an alternate as mine was out of stock. The replacement fit and operates perfectly!
