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April 2024 by Desi C.
I ordered my daughters birthday necklace as a gift to her they sent to wrong address they were hard to contact to let them know when the gift reached the postal for hold to go back I picked it up at the postal where I had to track it's where about then I noticed it's cheap quality and only the pendant which I put 18 inch necklace option it was nothing like the picture I was extremely disappointed
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February 2024 by Kata F.
Size of piece was smaller than expected. Ok quality. Package sent in timely manner. Not worth the money overall.
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January 2024 by dani Jones
Absolutely unhelpful. USPS was robbed, I spent a lot of money on an item and the company is not helping with a refund or a resend of the item. They got their money and that’s all that matters. My USPS gave a memo for me to give them so they could have direct contact with the postmaster regarding the incident. Extremely disappointed that I’m out a large sum of money from no fault of my own. But factory direct gets their money and USPS gets their money. But the customer gets nothing but $130 to lose. They clearly don’t insure their merchandise or else they would have helped out.
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October 2023 by Matthew Keller
Was purchased this 10K size 14.5 rose gold wedding band by my fiance the other day. It came relatively quickly considering I'm on the opposite coast. It was advertised as weighing 3.20g when it in fact weighed 3.941g. I assume this is due to my fat finger requiring such a large size. We definitely got our money's worth. The ring looks great, the price was great and I will definitely look to Factory direct jewelers for future purchases!
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October 2023 by Mary Smith
I purchased the large Lords Prayer pendant 14k (11.40g). Arrived on time but when I weighed it, it was 10g. Customer service response regarding the weight difference “our jewelry weight is an estimated weight” which is not noted anywhere on their site. RETURNED.
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October 2023 by Nikki B
Found a beautiful necklace for my godson's baptism. Had to pay the extra shipping so it would arrive on time and it arrived sooner than I expected! The customer service was very sweet and accomodating when I asked questions. A beautiful piece and I will be buying from here again in the future. Thank you again! :]
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September 2023 by Justin M.
Very nice people, they have a solid website that tells you gram weight and everything. The only problem is that they go by inches on products and not millimeters (mm) . I bought the Mayan Aztec pendant back in April and it was something like 2 weeks after the refund deadline and they still accepted it! Not many jewelry stores do that.
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June 2023 by Jack B
I have been buying from Factory direct Jewelry for a few years now. I came here to make sure I write a review for them. Great company, great service. I am happy with the products and their quality, Anytime I want a fast gift Factory direct is where I look.
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June 2023 by Jack B
I have been buying from Factory direct Jewelry for a few years now. I came here to make sure I write a review for them. Great company, great service. I am happy with the products and their quality, Anytime I want a fast gift Factory direct is where I look.
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May 2023 by Joanne Olsson
I never received my order although they claim I did. They only email you. I would never order from this company again. I have filed a claim with PayPal and I'm waiting for something to happen.
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April 2023 by John Caleb Collins
I ordered a medal which stated that it was 10 kt "solid gold." The description repeated that the metal was "yellow gold." The receipt said "10 kt gold." Yet, another part of the description said "metal purity: 10 kt." With so many very clear descriptions, you would think they meant it. Apparently, they sent instead a medallion that is stamped "925" or sterling silver. Any jeweler would call this out.
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April 2023 by George Bland
Seriously, positive reviews have got to be fake. I ordered an expensive necklace, 3 day delivery, never showed up, weeks later, finally arrives, cheap imitation, looks nothing like what I ordered, and I need "permission" to send it back, at my expense. Don't touch this place and notify the BBB like I have.
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April 2023 by beth heminger
My best friend and I put on our baby rings in 7th grade. Top knuckle pinky finger. I've never taken it off. 40 years later it broke. You were the only company in America that had the exact replacement. Wonderful customer service and arrived in a week. Thank you so much 100 ⭐
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March 2023 by Judge G.
Waited weeks for an expensive pendant which was supposed to arrive in 3 days. Messages back and forth, they were looking for a stone to put in the pendant? Pendant arrives weeks later and looks nothing like the photo.These guys should be shut down for false advertising and fraud. Now I get to pay to return the item. That's some b********
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March 2023 by Kirsten Cameron
I would give it a 0, but I can’t. I ordered a Russian Orthodox cross to honor my father on his birthday this year. It nearly costed $300. I got an email saying the order was “completed.” When I have went out to look, nothing has been received. I have reached out and have not received any guidance or assurance of what I ordered being sent to me correctly this time through thei “help” message system or by email. I’m thoroughly heartbroken.
