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February 2024 by Ronnie Ortiz
Terrible service, horrible experience, and no help at all. They messed up the Customs paperwork, did not even spell my name right, and caused my package to be delayed and sent back to me!Harrison was of NO help at all and caused all the issues and didn't even care about what he did. Other employees there saw my invoice and pointed out the numerous errors to me and before they could explain to me what was going on, Harrison came over to cover up his mistakes. I have not even been issued a refund after 2 months of waiting and when calling this store they say can't help with refunds and I need to "go through corporate." This is a poor excuse to cover up having to say "We don't want to help you!" Navigating FedEx website is even worse.DO NOT GO BY THE OTHER REVIEWS. THEY ARE TERRIBLE!
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January 2024 by Kathy Pham
"Best FedEx Office in the World!". The team are very nice folks, always willing to help and serve our community. Visited this location countless times. Time and time again, they've helped me find solutions. Need to print photos on card stock? Done. Need to return a dress? Scan a QR code and done. Need to trade in an old Apple device? Done. Sometimes this location does get busy, but the quality of service is never compromised.Clear communicators of wait times, and work together to help us find a little sanity in our crazy world. Professional and fun bunch of people! Please keep up the great work!
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October 2023 by Chance M Hitt
Okay for quick printing if you don't have a printer.BW 22. ApproxColor 32. ApproxOr Some Local Library Branches Have Free Printing And PC use
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October 2023 by Daniel
First time there. I was expecting to have some help all the way thru was only helped briefly.
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October 2023 by Christine Choi
These guys are so friendly and make it so easy. My fav.
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September 2023 by veronica hinojosa
This is my favorite place to do all my professional printings for many years already.Wayne and all the boys always with good attitude and willingness to help. Sometimes they print twice your stuff just making sure you liked the color and the kind of paper you want to use.I can not express enough how grateful I am to work always with them.
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August 2023 by Maria Becerra
Very friendly and welcoming staff. It made my visit fast and pleasant.
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July 2023 by Daniel I.
I love coming to Store 1758 because Marvin and the other guys always give me incredible service. I try not to throw a complex order at them but they always stay patient and listen and give me a product that is better than I imagined. Today was the same. These guys are a great team and make me feel welcomed coming back. I hope other customers will be respectful and patient with them. Thanks guys!!
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April 2023 by Kristen S.
I had 1% battery.One.I was on foot in Little Tokyo, but overestimated my endurance in heels and 85F heat. I needed enough charge to call a Lyft to get to my dinner plans. I had failed to adult that morning: Just packing a charger cord but no outlet plug thingy. Mess!I happened to walk by this place on my way to 7-11 (my best guess at a place that might have a portable charger). Problem solved! The man here explained my charger options AND let me sit at a computer to boost it so I didn't have to sneak into Starbucks.Really nice. As I sat, I watched everyone juggling a bunch of things - hectic pace but no one was frazzled. Checked on me. No pressure to get me to stop siphoning their electricity. Everyone was treated respectfully, including a man who described himself as literally "just a drug addict," who wanted change for a $5 bill he found on the ground. They called him Sir, greeted with a smile, helped him, and he walked out smiling too.I'm just really impressed. I guess I've never noticed how slammed places like this get with people in a rush or a bind. What I saw was five star.Not only did their help get me the Lyft I needed but I had enough battery life to take ridiculous pictures of my dinner.
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March 2023 by EVAN • DEL MAR
Friendly. Really easy to talk to staff, yet professional and very thorough. Thank you
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January 2023 by J L.
The team there is great, friendly, and gets the job done well. I go there for my printing and they always go above and beyond. Smiles y'all
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December 2022 by John G.
As a business owner I understand the demands of meeting the needs of your customers. My personal experience with this store is they follow policy to the T but disregard customer service and practicality. Policy rules when considering politics or a government job but as a consumer I would hope a brand name such as FedEx would find a way to serve the customer. Today the manager and staff served the role of unsympathetic bureaucrat to me and my son. In their mind they are right but at some point practicality works for the whole world. Hope you guys get to experience fine customer service at one of my establishments one day, and learn the art of customer service. What happened: the manager and employee blamed FedEx drivers for not delivering my package to home and not notifying me by a slip nor email. I understand the division of departments but the solution should not be, call and have them pick it up and deliver it, if not tomorrow it's returned. There are at least 2-3 different solutions you could offer, even business solutions: pay package hold, pay shipping again, notarize a document to have someone else pick it up????I proved beyond reasonable doubt that it was my package: my ID, my email from Apple, contents of the box, tracking number, etc. I could not pick it up, nor my wife. We had to break engagements which cost more money to come across town and pick up an access point. The worst is your snarky attitude with me and a my 14 year old son. Anyhow, if this business doesn't work out I recommend those two look for employment w the USPS or some government agency. You are apt for it but please stay out of customer service and I'll do my best to stay away from FedEx. I will use mom and pop shops over this FedEx even though it's in front of my home.
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December 2022 by Eldon Hard
I wish the company I ordered from would've used UPS or USPS since both of those will actually deliver your order...
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August 2022 by Amy E.
Quick in and out & staff was very kind! Parking was fairly easy as well.Thank you FedEx
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July 2022 by Mari B.
The employees at this location are incredible & efficient. Every time I've been here they have been super helpful and friendly. There was one time I went totally rushed and stressed because I had a limited time to send something out and they helped me process my shipment straight away. Highly recommend and appreciate the service.
