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March 2024 by Taoran Zhao
Avoid this location at all cost.After I dropped off my package, they never shipped it out. My high-value package just mysteriously “disappeared”. Now I have to file a claim with them to get my money back. What a shame!
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March 2024 by sanika newaskar
They overcharged me and took the worst passport sized photo ever!
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January 2024 by Gene Klotzke
It's was fast service
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October 2023 by Emily Chen
The employee sent the incorrect customs form for international shipping, caused package to be delayed, and I had to fill out another customs form on my ownI was trying to send a gift to a friend and Fedex called the gift recipient instead of me to pester them about the incorrect customs form; there was a ton of back and forth over email just because the customs form was incorrect
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October 2023 by Miqdad “Mickey” Khorakiwala
The employees show no enthusiasm and make the customer feel like a burden. I went with a large package and wanted it bubble wrapped for transportation and the female employee today was unprofessional and rude. She had no motive to work and seemed to be dissatisfied with her job which reflected in her mocking tone. She made my requests seem like an impossible task. Then when I asked if I could pick it up at a later time, the employee said that we cannot store your package this is not what FedEx is. It seems they don’t even know what their job is.
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July 2023 by HoodAbdul AbdulHood
Excellent customer service and as I remember that thier number one priority. Great location for ordering things lime a custom stamp. Photos to come..
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May 2023 by Nysha May
I would first like to start off and say I truly hope Benetta (apologies for the misspell) receives the recognition she deserves, our interaction might have been only a few minutes short she still ensured the matter would be resolved before departing from the premises. She was faced with an actual customer scenario and handled it with compassion and diligence, not many employees know how to handle such situations. Which brings me to my complaint portion, the gentleman with the glasses that was assisting another person DID NOT handle the situation in a professional manner he saw the item and immediately stated oh this might not be possible to ship, we might not have a box that size to ship etc. etc. yes he was assisting another customer but to ultimately say we might not be able to ship it for you is poor customer service. lAs someone who has worked in retail for over a decade NO consumer wants to be turned away when needing help, maybe a refresher course in customer situations is needed because his entire energy was just bad.
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May 2023 by Andelka Sarancic
I went here to take passport picture. The quality of the picture was awful!!!!! Then I contacted their customer service and they said they can't do anything about it. I will definitely NEVER come back to this place!!!
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April 2023 by Alicia Zabalegui
They sent some important documents required for graduation to a company in Culver City. The company says they never received them (the person FEDEX says signed the package doesn’t even work there) and FEDEX says they have been delivered (I’m guessing they delivered to a different address) Now I cannot graduate until my government issues new copies. FEDEX will take no responsibility about it. They won’t even assume the cost of issuing new documents? Why do they even have an insurance? Will never again ship anything through them, there are hundreds of other shipping companies out there.
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March 2023 by Sandra Shim
Jesse was so helpful, patient, and friendly! He helped me with an international shipping, tried his best to find the best solution for me, and made sure everything was right:)
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March 2023 by Jeff Wang
Called ahead to make sure I could come in for a passport photo. When I arrived 30min later, was told the machine was down. Waste of time and uber$.
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February 2023 by Marisol Luna
Jesse provided great customer service and was very efficient! I will definitely continue to use this FedEx location! Thank You!
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January 2023 by Mehdi Alyari
the team was so helpful and friendly and trying to do the best way for your order. The equipment provided the swiftly process of shiping. I selected FedEx because of good service and allocate track number for you
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September 2022 by Lucia Perez
They gave my package to another person with the same name. I have no idea what the person who picked it up did with it and it’s been a week and I still don’t have my package that has probably been opened and used by a random person. I’ve never even wrote a google review but this is absolutely ridiculous and cannot believe a company like this could be so careless. After a while of waiting, the worker tried to make it seem like I already picked it up as if I wouldn’t remember picking it up myself??? They told me they would check the cameras but what is that gonna do? The records they showed me clearly show a different person picking it up since our last names are different. A colossal waste of my time, money, and energy. I would advise everyone to only send things to the Amazon Hub Locker, much better customer service and a million times faster than this place. The package was not cheap and something I needed urgently. Never been more disappointed with a service.
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September 2022 by Reina Yamazaki
Posting a 5 star review because this place deserves a higher rating, the staff were so attentive to each customer and very kind. Very clean and organized too.
