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March 2024 by Brittany Matarazzo
Makes me sad that so many people have nothing good to say because I honestly have no words.. If I could give them a 10 I would... I was relocating back to Atlanta out of LA and decided that I wanted to ship my things instead of using a moving company. I probably had about 21 boxes that I brought in to ship and each time Diane was there to help me. (they were all amazing to me each time) taking care of me is not even the words! She was amazing! She was there for every trip I took there (and I probably had about 3-7 boxes each time I went) and helped me with getting them into the store; measuring them; she was able to help me get some things into different boxes to save myself some money etc. On my last shipment out of LA, I was so sad to leave them because they had all been so extremely helpful through the entire process; which took me about 3 weeks to complete.When I finally got my last box delivered to me about 6 days ago, I opened up the box to find a note from them wishing me well here in Atlanta and how proud of me Diane was and that they would miss our meetings. When I tell you I cried when I saw that little note.... If it were not for Diane and everyone at this location, I would not have been able to make it out of LA without having a breakdown lolThank you so much! When I'm back in LA i will be visiting! But I will say, the parking situation sucks, but it's LA-what else do you expect! Thank you guys!!!!!
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February 2024 by Jeni Stewart
Do not go here if you expect customer service. I went in with a file I wanted printed for a friend's memorial and was told to either a - go home and submit it online or b - come back when someone who was actually printing it could take the order. I used to love Kinkos. I will NEVER go back considering they don't want my busines. zero stars would be too much for the woman who "helped" me today
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December 2023 by Lemwell Navera
Mexican employees tend to laugh at customers who don't quite get how the payment options on the computer or how to use them.
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December 2023 by Hanna Choi
I would give them 0 stars if I could.I had a package delivered here and when I got there they gave me my package and which was clearly opened and empty. I asked them what is this and the manager came and told me it wasn’t their fault they are not responsible. Excuse me? You are the only agency that got my package how is it not your fault or at least have the decency to apologize and see if there’s anything you can do on your end.DO NOT EVER SEND YOUR PACKAGES HERE! They will never take responsibility for stolen packages that arrived there nor a single ounce of empathy.
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December 2023 by Jason “jjbear83” Blair
I will no longer give these people any money. I shipped 3 separate packages, all marked fragile on all sides, everything was smashed to pieces. Not to mention their copious charges, and late/lost packages.
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October 2023 by Andrew K
Sorry other reviews have not had much of a positive experience. I've visited this FedEx center maybe 10 times already in the past few years and I've never had a bad experience other than the few times there was a line of 5 people during rushour. They recently expanded into a larger building and it looks much better! I was trying to find a box with a unique shape and size the the person at the register was very helpful!
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October 2023 by D OVE
I always receive the best customer service at this location. And a special thanks to Brandon and Yesenia for being patient and helpful to me when I had a issue printing my documents.
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July 2023 by Sherry T.
The Federal Express delivery person trashed my porch and broke my flower pots, left a mess of dirt all the way to the sidewalk. Didn't even bother to leave a note to apologize.I will NEVER use their services again.
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July 2023 by Emil Raeisi
They charged me $35 for packing a return, and in the end they didn’t scanned my qr code and I couldnt get my refund from walmart!!! The employee behavior is disrespectful and they have mo idea how to talk!
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July 2023 by James Park
Never again. Julio Didn’t even tell me how much boxes were then packed it. Small box came out to $7 each
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May 2023 by Dylan G.
Iris helped me ship a couple packages today. She was friendly, professional and efficient. No hassle or issues whatsoever. Always love it when my shipping experience is smooth. Thanks Iris!
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March 2023 by Atlas F.
This is the FedEx I always use because it's closest to my work, and I just wanna give a huge shoutout to Julio! He's always nice and courteous, and when I ask for specific things he always does a great job! He's also a lot of help whenever I don't know information about sending a package. Overall great spot and easy parking!
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March 2023 by Maxim P.
Very rude and unprofessional employees including the manager of the location. I realize customers will pick a location closest to them but if you have spare 10 minutes — drive to any other FedEx, you’ll save yourself the day.
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March 2023 by Dean Grosbard
Diane was super nice, careful, and quick enough my stuff could ship that day, even though I came in around 6. The rest of the staff was friendly and helpful as well.
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January 2023 by Kimberly M.
The manager (some Latin broad) is a real bit$!. I was only trying to pay with Apple Pay (the package I was holding was really heavy so I didn't take my purse). She gave me a horrible attitude. She publicly scolded another employee from across the store and on a serious power trip. She makes no eye contact, lacks customer service and I feel bad for her BF or husband (heck, I feel bad for her kids). She should be grateful she has a job, especially in this economy. Lady, I'm an engineer at Space X. Get over yourself!!!
