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March 2024 by Nellie B.
Just wanted to stop in and leave a review for Josh, Luis and the guys they got working out in the shop- it's my first time at this Firestone after my Mazda maintenance package expired, and their work was great. Just being there a couple times they have so much patience with other customers that come in and have completely forgotten manners. It's not like it's a haircut, sometimes other cars take longer and that inevitably moves some appointments back. If you have an appointment, just know everyone is doing that they can to stay on schedule. Patience is a virtue everyone that has seemed to be misplaced by some the customers they have in there. Keep up the good work
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March 2024 by Navid B.
They are thieves. I took my Tesla, which had a flat tire. I replaced my tires about nine months ago and added only 6000 miles to the car within nine months. They did not fix the flat and recommended I change the tire. I refused because it did not seem reasonable. DO NOT BELIEVE ANYTHING THEY SAY.
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February 2024 by Lindsay D.
They have great customer service. Louis was very responsive to an appointment I made for an oil change. The shop was very busy and Louis went the extra mile to take care of my car. I appreciate the great customer service at Firestone!
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February 2024 by Avishek Adhikari
We came to change tires on two cars. We had an appointment for the first time slot on a 8 am Sunday morning. They said it will take around 5 hours or more to change the tires because they are back logged. Perhaps they should contact the customer and say there is a big delay before we get there? What is the point of having an appointment if a simple tire change can take 5-6 hours?! Every other time I had an appointment in other shops to change tires everything was completed in less than 2 hours. They kindly agreed to put a rush order on one of the cars, but it still took 3 hours to be completed from the time of the appointment.I got quotes for the tire changes over the phone. However, they wanted to charge more for one of the cars than I was quoted on the phone. We negotiated back the price to what was quoted...However, why are they trying to charge more than the price they told me themselves over the phone?!The next day when I went to pick up the other car, the guy did not know neither which one was my key nor which was my car. He asked is this your key? Is that your key? Is this your car? A professional shop should have an organized list of which car and key belongs to which customer. I could totally have left with another car if I had wished to do so. On the plus side, the cost for the tires and change was good.Overall, they were disorganized and had long wait times.
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February 2024 by Avishek A.
We came to change tires on two cars. We had an appointment for the first time slot on an 8 am Sunday morning, so we expected to be the first ones there and it should be quick. They said it will take around 5 hours or more to change the tires because they are back logged. Perhaps they should contact the customer and say there is a big delay before we get there? What is the point of having an appointment if a simple tire change can take 5-6 hours?! Every other time I had an appointment in other shops to change tires everything was completed in less than 2 hours. They kindly agreed to put a rush order on one of the cars, but it still took 3 hours to be completed from the time of the appointment. I got quotes for the tire changes over the phone. However, they wanted to charge more for one of the cars than I was quoted on the phone. We negotiated back the price to what was quoted...Why are they trying to charge more than the price they told me themselves over the phone?! The next day when I went to pick up the other car, the guy did not know neither which one was my key nor which was my car. He asked is this your key? Is that your key? Is this your car? A professional shop should have an organized list of which car and key belongs to which customer. I could totally have left with another car if I had wished to do so. On the plus side, the cost for the tires and change was good. Overall, they were disorganized and had long wait times.
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February 2024 by Diane Schuman
Friendly and knowledgeable service from really nice people who went out of their way to get the right equipment for my vehicle and explained everything clearly and simply. MUCH better prices than the place I used to get service at.
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February 2024 by Bob Ward
Great place
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February 2024 by Erin Hegarty
Carlos was so kind, professional, and helpful. The team was up front from the start that they wouldn't be able to get to my car until the next day. They called to explain recommended maintenance even tho I only ordered an oil change and weren't pushy at all when I decided to stick with the oil change. Carlos even shared the part numbers I would need if I wanted to purchase the part and install on my own. He was absolutely lovely to work with. Everything was very efficient as well. I was in and out both when I dropped my car off and when I picked it up. This is my second servicing at this Firestone and I will continue coming back. Thanks, Carlos, and the rest of the Santa Monica Blvd location employees!
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February 2024 by Deana Johnson
I came from out of town to take a friend to UCLA and I unfortunately hit a curb and then called my insurance company and they sent a tow truck to tow me to fire. stone. After telling them my story, they were so cooperative and understanding they got me in and out within an hour, I was so appreciative and Carlos took very good care of me. Thank you so much for all that they did.
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February 2024 by Mike MESA
They will make you welcome here and will do the best service possible for your vehicle.
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January 2024 by troy jude
great team kept me updated on all services. Carlos was really nice got my car in and out in a timely manner and gave me suggestions of this to watch for moving forward
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January 2024 by Holly Bridges
The overall cost for oil change with a tire rotation was decently priced. They were kind and courteous. There was no soap in the bathroom but overall, we appreciate them for their service and help to keep us on the road :)
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January 2024 by betessami
they were awesome, I will definitely come back
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January 2024 by Dominic P.
I made an appointment to order two new tires and have one installed, because like many of us .I hit a pothole in West LA on 3/2/23 .I explained to the clerk that I wanted one tire installed and the other was going to be my new spare tire.So that would not be installed . After it was ready, I saw that they replaced the damaged tire and replaced another tire that was not damaged .So I went back in and spoke to the clerk and technician. The original clerk was not there .I explained that they made a mistake and removed a tire that was not damaged. They began arguing with me .I stayed calm and said , look you made a mistake and replaced a tire that was not damged .I had to explain this to them 3'sx .Then asked them to just give me the tire that was not dameged .No apology , no nothing .So the reason that I am writing this review right now , is because I hit another pothole 12/31/23 .When I looked at the tire that they put in my trunk , it was damaged and could not be used as a spare .I do not like to give bad reviews , but I spent $340.44.Only to find out that they did not return my tire that was not damaged .I was not about to return there .The service advisor was 7 and the technician was 05 .I do not like to put peoples names down .I have been in the customer service industry for decades and it appears that people do not listen .So I not only lost out on my undamaged tire , but it took me a whole afternoon to have a new tire replaced . Happy New Year !
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December 2023 by Erin H.
I dropped my car off on a Saturday around 3 pm when it wasn't busy, and they finished my car service in about 90 minutes. I did the $9.99 promo to have my tires rotated and a bunch of stuff, like battery and brake pads, checked. Employees were nice. Pro Tip: if you walk about 10 min towards Arizona Street, you can hit Bodega Wine Bar while you wait. That's what we did! Great way to spend an hour or two while waiting (they have great coffee too if you don't want alcohol!)
