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August 2023 by kevin lee
Unhelpful bankers. Poor communication skills, don’t listen to what you’re asking for.
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November 2022 by Selina
A female employee had a particularly bad attitude and didn’t know how to complain.
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September 2022 by li
A female employee has a particularly bad attitude and doesn't know how to complain
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August 2022 by li qi
(Translated by Google) A female employee has a particularly bad attitude and doesn't know how to complain(Original)一位女员工态度特别恶劣，不知道如何投诉
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March 2022 by Lucero Gonzalez
(Translated by Google) Temporarily closed(Original)Temporalmente Cerrado
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July 2021 by Nancy Hawkins
First Bank takes your deposits and gives them to predatory lenders like Clearinghouse CDFI who like to "loan to own" on properties! Instead of keeping them honest and accountable, First Bank just looks the other way.
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December 2020 by Robby W.
I'm pretty new customer to this bank but I have to say I have found it to be great so far. Friendly, helpful. Thanks to the staff at first bank in China town.
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December 2020 by Vera James
First Bank - Lobby By Appointment Only offers a lot more banking options and her expertise and professional and friendly manner won us over.
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September 2019 by 甄松
(Translated by Google) Kind and thoughtful!(Original)亲切，周到！
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December 2018 by Jose P
I was simply trying to deposit a check when a lady came out of the bank, made me roll down my window, and questioned me on whether or not I was going into the bank. I had been there not more than 1 or 2 minutes wrapping up my business call. She told me I would have to leave. Depositing this check was priority or else I would have left.
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November 2018 by Markie B.
I had a huge issue today that needed immediate attention with a banking issue My Laguna Niguel branch manager arranged for me to have my issue addressed at this branch. When I walked into this branch I was immediately acknowledged and they knew what exactly I needed. Lily was extremely helpful and was able to put me at ease and took care of my issue. The manager also came over and made sure I was being helped. What a nice feeling to have someone assist me in my time of need.
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November 2018 by Jimi B.
I was simply trying to deposit a check when a lady came out of the bank, made me roll down my window, and questioned me on whether or not I was going into the bank. I had been there not more than 1 or 2 minutes wrapping up my business call. She told me I would have to leave. Depositing this check was priority or else I would have left. Little things like this make me think twice about who I bank with.
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September 2018 by Green P.
Do you enjoying wasting your time? Do you enjoy being given the runaround? Do you relish gathering documentation for no reason? Want to have your credit pulled for a laugh and giggle? Then this is the bank for you. Tried applying for a loan, spoke to the loan person and was met with the usual marketing BS and promises of being 'not like other lenders', 'quality of work', 'integrity', 'promise to get things done' etc. Guess what. A whole bunch of baloney, incompetent agents and people who apparently don't know their own rules and lending practices.
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August 2018 by Peter Bouncer Soto
Great customer service.
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March 2018 by Juan Herrera
Not so bad by now,
