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April 2024 by Fernanda Perez
My experience with a worker named "Zee" at this Forever 21 store today was incredibly disappointing. From the moment I walked in, her negative attitude was palpable. Instead of a simple greeting, I was met with rudeness. When I approached the counter to make a return, she did not bother to help properly; she insisted I take the items out of my bag myself (this is her job).As if that wasn't enough, when I asked her to dispose of the plastic bag, she refused, stating: “its a company policy that we cannot take or throw away any customer purchase bags and throw them away”. I have confirmed that this in fact is NOT a policy in place at all, after calling customer service to verify.The real kicker was her handling of my return. Despite clear evidence that the item was sold without a tag, she adamantly refused to issue a refund, claiming it was damaged due to a tiny makeup smudge. When reassured with her colleague's confirmation that the tag was missing at the time of purchase, she still pointed fingers at me, blaming me for their incompetence.This employee's unhelpful demeanor and lack of professionalism made what should have been a simple return a frustrating and unnecessarily unpleasant experience.I discourage anyone from coming to this location, if they want to avoid dealing with a dimwit like Zee. HR, please assist and provide this employee with further customer service training.
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April 2024 by Curtis Matthews
Closed on Easter? That’s a bit much ya Bible thumpers
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February 2024 by Koty Jarreau
Shopped here once. I ordered something online and didn't realize it was a 30 day return policy. I was told I could not return or get store credit. First and last time I'll shop with Forever 21. No thank you
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January 2024 by Nia Donely
My friend got accused of stealing despite her not stealing anything and apparently the store has a track record of accusing others of stealing , it’s not worth it to go to the store especially when you can find the same brand clothes from the thrift store or the Melrose trading Post
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January 2024 by Angie Wonder
BEWARE if you’re a black woman they racially profile & follow you all around the store and have security escort you with NO probable cause no explanation or anything. Very scary and unsettling!! Been buying clothes here for years but they won’t have my business anymore!
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January 2024 by Jasmine Mendoza
Had the worst experience about 20 min ago. I went in to exchange merchandise, and the worker said they couldn't exchange without the price ticket, as per their policy. He literally, and I mean literally slammed their sign stand right infront of my face. Like what!! I told him I wanted to speak to his manager, turns out he was the "manager" worst customer service from his part. I ended up finding the price ticket on one of the pockets of the merchandise, they still gave me a hard time about it!Btw his name was Alvin.
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December 2023 by Autry
Falsely accused of stealing had security kick me and my 1 year old out the store and trespassed us. We are currently waiting for the police. We are black by the way. Live down the street and shop here all the time. I’ll keep you all updated: they also locked us out the store and had an employee waiting at the door to block us from coming in.Update **** the police finally showed up and advised us to file a civil lawsuit. Claims the manager told him that he saw us stealing lol which the officer also noted everything he said is on body cam and can be used in court to further the investigation.It’s funny that this forever 21 is accusing black people of stealing when they are always basically giving items away with the Buy 1 sale item get 1 item FREE. It’s always dead in here and I would know because I literally come here all the time. The items they pick out are dated and no one shops here. I only come to grab a few essentials that I hardly ever wear if I didn’t throw it out from the trash quality of material. Anyways see you guys in court! Please keep the same energy you had today.
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December 2023 by Shy
Falsely accused a black mother and child of shoplifting with no evidence smh. Cancel this forever 21 DO NOT SHOP HERE! They are currently pending a lawsuit due to defamation and discrimination.
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September 2023 by Klaudia K
very unpleasant service from shop assistant Raphael. 2 people went into the dressing room (because didn’t know that’s not allowed) and he started aggressively shouting and knocking madly instead of just say in the beginning in a calm way. really unpleasant experience.
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September 2023 by Lola B.
I just came to shop here and first of all I came to make a return I bought something at another store. I asked the cashier for a refund, and I also asked him for a price check on the Pringle's they rang up 3.99 plus tax I say no I don't want that and he calls the manger. She storms in and starts giving him instructions. She starts processing my order and I ask her if I can get cash instead of processing my card. She says no policy rules whatever. I know that there is two options cash or card for refunds, I need the money today not in 9 business days, they take your money right away but don't want to hand it over after, scamming us the consumers. She was already trying to return the 3.99 Pringle's that I didn't even purchase. She was very distracted and was being very unreasonable I thought because she was Latina she would help a girl out but no she was rude and gave me really ugly attitude that I just wanted to leave the store her energy was nasty. Then she kept saying that she still cannot give me cash and I'm like ok you told me that once why are you repeating yourself ? She was speaking about my private conversation very loudly so that the customers behind me and next to me can listen to what she's saying and she can feed if her position by belittling me. Again she made me feel like I don't belong there just because I asked for a cash refund, then I told her again if you don't want to help me why do you keep talking ? I'm a cashier and I know that you can give me cash I demand it and you are making my life more complicated because she don't like her job. She was trying to make me feel bad for returning something I had picked out some socks and because of her rudeness I decided not to shop those socks and made her out them back in the shelf because I will not be treated this way I can take all my money and that's what I did, I come here a lot and I spend a lot of money here for her to be treating customers like that, she should be fired or become a worker she was also trying to give me the wrong refund 3.99$ when my item I was returning was 7.99 so they were actually stealing from me In front of my eyes. I had already handed her the receipt and the returning item she had already scanned it and still she couldn't properly handle the transaction under the pressure that I was giving her and mind you I'm only 4.11" they steal here and they are very rude I will not be shopping here again! Lots of stores have came and gone. I don't support it.
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June 2023 by Jasmine J.
Staff was not helpful or kind, on top of that I was ignored so they can play with a cat a customer was holding. I showed two online receipts emailed to me and the associate said no not those barcodes. I'm confused I ask if she scan them and she refused. She said they have numbers under the barcode and both of those did so I'm confused on what other barcode is needed. I show my original email and she's like yea and scans it. Better communication from the staff is needed and with a little less attitude. On top of that there's two lines one for order pickup and one for sales. People shopping were in line for both none of them had order pickup so I waited twice as long before I was helped. Why have a designated pick up station if you don't use it for pickups. If you're in charge at the register you should be guiding customers to the appropriate lines and assisting as needed. I'd rather spend double on shipping than ever have to get an order shipped there for pickup or to even step foot in that store. I'll drive further away to a better location.
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April 2023 by Abbi Peterson
Bought a hoodie for $35 and had a rip in it.
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March 2023 by Carl Noneya
My family's loves Forever 21. Large selection of best outerwear to look your best.
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February 2023 by Carlos A.
My family's loves Forever 21. Large selection of best outerwear to look your best.
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December 2022 by Priya K.
This place has the greatest new trends and has awesome cheap prices. Love the trends here and location is beautifully located in the Hollywood mall.
