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July 2023 by Terry “Terry” Gallego
You can't reliable on them cause your cargo will arrive on the date of time.
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June 2022 by Michael S.
Completely awesome. The staff was responsive and quick. They provided a lot of information and options. We came in with left over yen which they exchanged and handled our other currency exchange without any problems.
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July 2021 by Brian Hamada
Very helpful and knowledgeable and friendly
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February 2021 by Jean D.
Arnel is a hardworking person! I recommend Forex Eagle Rock most especially if your "time is gold". Arnel doesn't keep you waiting!
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November 2019 by Jun L.
Kabayan, (Countryman), call Forex when your Balikbayan box is ready to be shipped to Pinas (Philippines)... 5 stars!!!! If you got the chance to watch Anthony Bourdain's Parts Unknown episode in the Philippines at Christmas time, my all time favorite Anthony Bourdain episode, you're probably familiar with balikbayan boxes. If not, balikbayan boxes are jumbo sized boxes filled with household goods, mostly food, that Filipinos who happen to be overseas send back to family and friends to the Philippines. For so many years now, my family and I have used Forex to deliver our balikbayan boxes to the Philippines. If you need a balikbayan box sent to the Philippines, call Mang (Mr.) Nick. Mang Nick and staff has always been friendly, and box pickup has always been prompt and on time. In addition, Mang Nick and staff straps the boxes at no additional charge for extra security. There's a slight discount if you drop off your box at the Eagle Rock office, but I love the convenience to getting the heavy boxes picked up. Balikbayan boxes are sent by ship, so shipment takes about a month to a month and a half, depending on the destination in the Philippines.
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May 2019 by Olivia R.
They don't even deserve a one star, don't waste your money here, it's almost 3 months since we've send the box and up to this day it hasn't arrived yet. So I called this location and the agent that I was speaking with didn't even want to check the status didn't want to know the tracking number and when I asked what his name was he then hang up the phone. Pls go elsewhere like LBC other than forex. Bad customer service actually, bad service overall!!!!
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December 2018 by Wendy T.
Just now ..12/5/18 I called to ask this location if they are picking up in Laguna Hills because I have a friend needed help in her DTD Boxes The review about the lady who answers validated all the review of this place. She answered the phone, I ask politely she said to wait, she put me on hold for almost 10 minutes, then disconnected . I called again , busy I called again, so many times, no answer , no voicemail, then disconnected. I'm not sure if this place still open for business or not .. Frustrated
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October 2018 by Food E.
Go elsewhere. Ask for another agent. The lady at this location is absolutely RUDE! RUDE! RUDE!
