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October 2023 by C Stapleton (SXMPLYCAS)
I’ve been on the hunt for new running shoes for long distance runs and the sales associate, Adam, went above and beyond. He ensured I found the perfect pair tailored to my foot concerns and needs. The store is short-staffed, and he was the only one there, but as more customers filled in, he made sure to check in with me while I tried on the four brands he recommended. Overall, I’m satisfied with my purchase and will buy more on my next trip to LA.
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October 2023 by Mikel Frei
Game changing insoles!I’ve been walking with prosthetics for 10 years, with mobility issues and foot pain, but FrontRunners custom insoles have been a total game changer.Frontrunners’ custom insoles have dramatically increased my mobility and comfort, while reducing pain. The staff and insert expert (Adam) were all fantastic and super helpful (incidentally, it’s a great store with a lot of other high-quality sports/athletics items for sale). But I can’t recommend the custom insole more highly. You use your feet for hours every day—so run, don’t walk, to FrontRunners to get custom insoles made!
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October 2023 by Sara Hawily
Horrible customer service. Purchased shoes online that were too small. Tossed away the box it came in because I’ve never ordered shoes in my size that do not fit.When I emailed their customer service team, I was told that the shoes were not returnable because I do not have the box. They stated this was the return policy. I read their return policy before and after making my purchase and it does not state that anywhere. The shoes were brand new condition.Customer service rep said he would reach out to corporate or see what they can do with the shoes. They never responded back to me with an answer after I sent multiple follow up emails. I am now outside my 30 day return period. Guessing they did that on purpose. It doesn’t take more than 10 days to receive a response.Obviously such a terrible company that does not care at all about customer satisfaction. First and last time I’ll order shoes from here. Do yourself a favor and don’t even waste your time ordering from here either.
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August 2023 by Sarah Houle
Great experience! Laura helped me a lot - I didn’t realize how poorly my old shoes fit. So glad I went here and got refitted!
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August 2023 by Jesse Thomason
Tried to get employee attention for 15 minutes or so, including waiting in the actual register line. When we came up to the register the employee immediately turned away to help someone else. Definitely not friendly for just dropping in; maybe make appointments?
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August 2023 by Ariel McNichol
I never write google reviews but this place is amazing - they really evaluate your foot and scan it and then find the best shoe and if needed get you an insert.
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June 2023 by Celeste C.
Timothy attended us. He was friendly and very knowledgeable. His expertise regarding the needs of wearers, the versatility of each shoe of the different shoe brands and styles made all the difference. I would definitely recommend Frontrunners. Ask for Timothy, he knows what he's talking about!
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June 2023 by Dennis P.
Recommend FrontRunners to anyone. Exceptional customer service. I appreciate the expert advice on my Hoka's!
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June 2023 by Peter Y.
Fancy store front with nice shoes and good selection of equipment. Very poor service and not a well-run store. They ignored me and my wife to serve groups of white people arriving after us. Multiple staff walked by without offering to help us find or try on shoes. We waited 20 minutes on a quiet Sunday trying to get help and finally left. Probably a good store if you know exactly what you want and can get someone's attention. But otherwise cannot recommend.
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June 2023 by Guthrie Paterson
Excellent running shoe store with everything you would ever need - shoes, socks, apparel, etc. And more than anything the service is fantastic and help guide you tot the right choices….
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June 2023 by Ariela Hekmat
I have plantar fasciitis, making it really difficult to find the right shoe. Tyler was so helpful and patient to help me find the most comfortable shoe. He was both very knowledge and very nice, and I will definitely be coming back here when I need new sneakers. FrontRunners never misses.
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May 2023 by Javier S.
The best experience while in Los Angeles in travel! Truly the best! Highly impressed. Left feeling very positive with the level knowledge and services! Fantastic service early this week. Just blown away, rare and left very lasting impression. I will and look forward to returning!
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May 2023 by Sarah K.
Unfortunately, I was not able to experience the store because they closed half an hour earlier than the posted hours, and would not let me in even though there were multiple people in the store 10 minutes before the advertise closing time. I called 4-5times throughout the day with no answer each time. when I did arrive, someone came out to speak to me and did not once apologize for closing early or even attempt help me. They explained that they cannot answer the phone when they are busy, but that does not explain why they could not answer at 5:45 when they had apparently already closed since it was so slow and should have been open until six. Pretty disappointing for a first experience.
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May 2023 by Ethan A.
I was referred by a friend after hearing about their imaging machine, and after going through that quick process, Laura showed off her incredible knowledge about all the different types of shoes available, on top of taking account for my apparently pronated feet! I have never had a better experience anywhere else, even if the staff has a little difficulty keeping up with every customer. The experience is well worth a 5 or 10 minute wait, trust me, especially if you are in the $125-225 range for a new pair of shoes. Thanks again Laura!
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May 2023 by Freddy R.
I have shopped at the store for over 20 years as has my entire family. I keep coming back. I was particularly impressed yesterday with Laura who took the time to make sure we got the best shoes given a variety of choices. The knowledge and understanding of our lifestyles, as well as the individual anatomy of our feet taking time for full evaluation was of particular note. Nothing beats the in store personalized experience. This will always be a store I will come back to.
