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February 2024 by Ever Alvarado
Very nice neat and clean. If you are looking for video games or consoles, this is the right place. There are many discounts on games on certain occasions and there is a man who speaks Spanish. Greetings, compitas
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January 2024 by Josh O'Brien
Got a New Xbox series X. When I got home and set it up. Somehow it was a used one. Took it back without a hassle. They replaced it with a new one. The staff is awesome even if somehow their stock got messed up.
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January 2024 by Esteb Anri
Manager went above and beyond to help me out. Definetely will be choosing this store over the other ones. Store is also very clean and organized inside.
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January 2024 by Jonathan Alcerro
Raymond with the Mullet was super helpful. After being denied my warranty by some kid at the location by Wilshire/Vermont; They told me to come to this store. Not only did they honor my warranty. He double checked and called customer service and verified that we did have a warranty on my controller. Only went to the other place because it was closer but will be coming here from now.
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November 2023 by Joey Clark
I had a great experience here today. I came in looking for a new Xbox headset and DANIEL helped me out. He took his time and answered all my questions. With him being the Lone Ranger on the floor he crushed customer service during the lunch rush. Give that man a raise. Having worked retail I know the pressure of being alone on the floor during the rush and he handled it perfectly. He’s a prime example of how GameStop employees should conduct themselves. Will be back again!
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November 2023 by Cristina Börner
Great selection of games and gamer merch.
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November 2023 by Andre D. L.
Good customer service
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October 2023 by Kris T.
Wish I could give zero stars. This location is a joke. Worker can't find items that say they are in stock. Value is zero.
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September 2023 by sakura potato
Sold me a card that didn't work. Didn't refund . Not their policy. Not their fault
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September 2023 by Laray keez
I had the GREATEST experience ever because the employee YAJAIRA!!! She went ABOVE AND BEYOND!!! She was so nice and did her job extremely well!!! She deserves a RAISE!!! I'm coming back and I'm telling all my friends and family to come thanks to YAJAIRA!!! THANK YOU YAJAIRA!!! Give her a RAISE PLEASE!!! I LEFT THE STORE SO HAPPY AND EXCITED!!!! ???
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September 2023 by Brad Brinegar
Called before purchasing a PS5 and they confirmed they could assist me before closing. I arrived at 4:58 (5pm closing time) after racing over and they said they couldn’t let me in since their policy is no sales after closing and they still had two transactions in front of me. He then suggested I try Best Buy. Not happy with the experience and super frustrated.I’ll spend $500+ elsewhere, thanks for the recommendation.
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September 2023 by Jonathan Delgado-Lopez
Came in today around 8:12 pm (9/5/2023) and Supposedly they don’t accept trade ins after 8 pm. Pretty disappointing, I had multiple consoles and a lot of games to trade in, and was ready to drop at least $700 on a new xbox series x and some games. I guess they don’t want business so I won’t give it to them. Won’t be coming back to this location. I didn’t know the employees were allowed to make up store policies because I don’t see anywhere that they stop accepting trade ins at 8 pm.
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September 2023 by Pokemon Ruby25
Honestly this store is mess without Carlos this place is not the same I wouldn't recommend coming here or reserving any games here this store doesn't care of its customers no more
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September 2023 by Champagne C.
Jackie provided top tier service while honoring my 2 yr protection plan. She even went out her way to make an exception and allow me to choose a different color pS5 controller while her co worker initially opposed.
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August 2023 by Jane Y.
Terrible policies Returned game that was cracked Since it was purchased over a week they would not accept return or replacement Very unfair to my little grandson who saved up to get this. Not fair