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October 2023 by Joanna S.
Not friendly staff the lady that helped me was different with me because of my race I believe. I will not be going here anymore, I love Gap and have always shop at this location for years. I don't think gap would want people like this lady that helped me representing their company. Saddened by my encounter here. If you are Latina don't come here people are not nice.
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November 2020 by Tash E.
Very large and nice. Has 2 floors, woman onnthe bottom and men and children on top. Has a elevator to use as well. Staff was nice, and wasnt to busy
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September 2020 by Diane O.
What a breeze Bernie made my visit. I lucked out at the Santa Monica store when I found the v neck women's jumpsuit on sale. There was only one left and I bought it. It fits perfect and is so comfy. The only problem is I wanted it in green too. No luck. The lines were long and the sales clerks were slow. They didn't offer me any help when I wanted to buy the jumpsuit in green. I left with the one black jumpsuit. So, today I was at Farmer's Market for lunch. I popped in The Gap location at the Grove. This is how it went. I was warmly greeted by Bernie. He asked what he could go for me. I was wearing the black jumpsuit and asked him if they had any left. He informed me they did not have anymore, but he could order it for me. What!?! Wondering why the SM store never mentioned that was even possible. He filled out an order form on his device with my email, my name, my US Mailing address. Easy peasy. Gave him my card (I decided to buy three more jumpsuits). He rang my card. He said FREE delivery will arrive in 5-7 days. And, validated my parking too. Bernie was great. He was nice. He was very helpful. He knew exactly what I wanted. I loved Bernie. Please make sure he sees my review. I'd give him a hundred stars if I could.
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August 2020 by Susanne H.
Eh, Gap is Gap. Happened to be walking around and this filled the need to stop in and look for clothes for my son. It is nice everybody is all in one place. What is not nice is what is and is not part of the sale they have. I am not d**** but it overwhelming with signs as to what may and may not be included.