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April 2024 by Andrew B.
Steeve is an amazing person very kind and responsive and focused. Can't say enough good things about him.
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April 2024 by Alexander N.
I always have a lovely and FUN experience visiting this boutique. All of the staff are professional, respectful, and friendly. My salesperson, Paris, is amazing and helped me make my first-ever Rolex purchase. Whatever you think about Rolex supply and availability issues, there is no snobbery at this boutique. Paris makes me feel valued and appreciated and puts in the effort to form a long term relationship with the customer. If you are shopping for a Rolex in the Los Angeles area, definitely check out Gearys!
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March 2024 by Calvin S.
This review is long overdue but I have to say that Paris is the best! She is very professional, knowledgeable, kind, and patient. Paris does a great job communicating back-and-forth on your waitlist and she does everything she can to help you. Securing a Rolex has been tough the last few years so patience is the key. Everyone in the boutique is very friendly and helpful. I am very grateful to Rafael on assigning me with Paris on giving me one of the best sales associate on the planet. Steve was fantastic on sizing up our new timepiece for my wife for her 40th birthday. This boutique has a great friendly team that treat their customers with respect that is hard to find in most Rolex boutiques. You have a life long customer with me and I can't wait to continue to build out my collection with them. This is your one-stop Rolex boutique where you will get the best shopping experience!
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February 2024 by J C.
Just got my first Rolex ! Song is the best . I had the pleasure of being assisted by Song during my recent visit to this store . She took the time to understand my preferences and guided me through the selection process with patience and enthusiasm. I'm thrilled with my new Rolex, and I owe a huge thanks to Song for making it possible. I highly recommend anyone in search of luxury timepieces to seek out their expertise at this store.
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February 2024 by J Z.
Outstanding customer service from Paris. She came through in the clutch with a timepiece, that I was looking forward to getting. Thank you. Hopefully I will be making another in the future.
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January 2024 by Jake H.
I had a great overall experience with Paris. Got the watch I was looking for in a relatively short amount of time. Thanks
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January 2024 by Allan L.
Where to start with this review? Looking back, I first connected with Paris back in 8/2023. Her demeanor was the typical and didn't go into a lot of detail about watches with me, just asked what I wanted and put me on a "Waitlist". Fast forward into 2024, I have not yet received any updates regarding the status. She did reach out once and regarding a completely different piece that was not what I requested. As of now, I have yet to have heard back from her. I had reached out 11/23 for an update, but received no response. My guess is that she might have transferred to another store or has left the company. Based on others' reviews and my personal experience, I will remain optimistic and hopefully receive an update should it become available.
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December 2023 by Andrew M C.
This is my first yelp review as I've never felt the need to leave reviews but my experience here compelled one. Song is absolutely fantastic. She's always so attentive and patient. I walked in on a busy day where she was tending to another customer and she excitedly acknowledged me as soon as she saw me. I asked her a bunch of questions in which she gave me genuine and sincere responses. This is the only Rolex AD I will continue to work with. Thank you Song.
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November 2023 by Joseph Y.
Been working with Paris for my last few purchases and the experience has been nothing short of perfection. I am so thankful I was able to work with a person as professional, thoughtful, and detailed as her. She has truly made me an even bigger fan of the brand and I will certainly continue coming back to work with her. Paris, if you are seeing this THANK YOU and keep up the great work!
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November 2023 by Mehrdad N.
This Geary's location is one of the best due to my full satisfying experience . I live close by to this boutique and visited the AD several times in the year. I had only one watch I was interested in and had on my list. Although I knew another AD that my brother and close friends have worked with for years. I was blown away from the respect, honesty and attentive behavior of my AD. Mr. Erik Forstall is a gem at this boutique he helped me get the exact timepiece I was interested in and inquired. The honesty, professionalism, attentiveness, and respect will make him our whole family's AD for our luxury timepiece purchases. We as a family appreciate you - Mr. Erik Forstall and finally to mention the management and staff at this location are kind and welcoming which makes you feel comfortable to do business in acquiring your timepiece.
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October 2023 by Loren M.
If you're in search of your first Rolex, I wholeheartedly recommend visiting this store. Recently, I had the pleasure of meeting their sales associate, Paris, and she played a crucial role in helping me secure my father's very first Rolex. It's truly hard to put into words just how elated my family and I were to gift my father this extraordinary timepiece. Paris possesses not only an extensive knowledge of wristwatches but also a genuine interest in getting to know her clients. After purchasing my father's watch, we discussed the possibility of me acquiring a timepiece as well. She listened attentively to my preferences and offered thoughtful suggestions tailored to my taste. During my visit, I also had the pleasure of meeting the store manager, Rafael, who couldn't have been more accommodating. His unwavering commitment to ensuring customer satisfaction is truly remarkable, and this store consistently provides exceptional service. From the moment I stepped through their doors, I was met with a warm welcome and attentive care. I highly recommend this store for all your watch needs.
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October 2023 by Saeed A.
"Had a wonderful experience at the Geary's Rolex Boutique in Westfield Century City, Paris was very professional and helpful and store manager Rafael was very welcoming. thank you.
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September 2023 by Paul P.
I've been in Gearys Rolex in Century City a few time over the years but never in a position to buy. But the staff has always been welcoming. I recently went in the store to try on some models and put my name down. Eric Forstall was very helpful and took the time to show me some of the features on a couple Rolex's I'm interested in. Thanks for the hospitality. I hope to hear from Eric soon.
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September 2023 by Sep L.
Great experience with Paris getting a timepiece I've been searching for. She was very professional and attentive. She worked with me to get the the watch I was looking for and I couldn't be happier! Everyone at this boutique was great, very friendly and willing to help. Highly recommend Gearys Century City, make sure to ask for Paris she's the best!
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September 2023 by Amin I.
A couple of months ago, I decided to stop by the Rolex store in the century city mall. I wanted to commemorate a major milestone in my career, so I went in looking for a watch and ended up meeting Paris. From the moment I walked into the store, Paris's knowledge and genuine passion for Rolex was evident. Her energy was extremely positive and we instantly bonded. I visit the store as often as my schedule allows to catch up with Paris and learn more about Rolex watches. She was extremely knowledgeable about every piece in the collection and patiently answered all of my questions. The overall experience has exceeded all of my expectations: I went in looking for a watch and not only did I end up getting my dream watch, I made a close friend in Paris. I could not speak highly enough of Paris and I wholeheartedly recommend her to anyone looking for an enjoyable luxury watch buying experience. She made the entire process comfortable and I wouldn't want to buy my dream watch from anyone else. Thank you again Paris and to the entire team for making this such an amazing experience!