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February 2024 by alejandra quiroz
exelent cervice an people # 1
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December 2023 by Carmel Gabrial
Professional, prompt service.
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September 2023 by Red R.
Unbelievably bad service! I came to see my doctor, she found a blood clot . I was given blood thiners to take by injection. (I never needed to inject myself before) I asked the person at the counter, handing me my medication, how do I take this, I was told to look it up in YouTube.
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September 2023 by wilson Block
Great pharmacy staff is always cheerful and very helpful
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April 2023 by Josef S.
called in prescription three days ago and it was not filled not first time this happened. ongoing problem .....no explanation given in addition always long lines and terrible customer service giving you the impression they dont care
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April 2023 by Bill Johnson
Unbelievably slow processingEmployees wander around like they don't know (or care) what to do next. Employees "counsel" every customer for every perscription even when the customer says they don't want counseling. The pharmacy employee then reads the drug fact sheet verbatim.Go anywhere else unless you have hours to waste.USC cath lab called in our prescription to the pharmacy and were told it would be ready in an hour. We arrived in an hour and they hadn't even started on it. We've waited an additional 1 1/2 hrs and don't have the 3 prescriptions.It's where prescriptions go to die!
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October 2022 by T D
Long lines all the time with only one assistant serving customers.
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July 2022 by WhatNowX K
Employees here are careless and stupid. Very slow service and they always charge you a lot extra than they should. Avoid at all costs. Save yourself some headache and do not get your medication here
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July 2022 by Elizabeth M.
They don't have signs anywhere letting you know what time they open and what time they start administering vaccines . I show up at 7:30 they don't open till 8:30 and they don't start administering vaccines until 9 am . I'd be fine with all this if they just posted this somewhere so I wasn't wasting time thinking they would open up the same time the rest of the hospital does all because they can't be bothered to post information like when they open etc . Not to mention there is no first come first serve system , it's just sloppy . I'd avoid coming here at all cost if you can .
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June 2022 by Lin King
Wait is so long. Had an appointment but ended up waiting 30 minutes to just check in and another 30 +alpha for the covid shot.
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February 2022 by Julie Wang
Though the staffs are nice but the wait is very horrible!!! A senior waited almost 3 hours to get his medications still left without his medication. The staff told me to wait for 45 minutes but it turned out 2 hours and no one has called me yet or for any update. I will never come here again. If you don’t want to wait for more than 2 hours, DO NOT send your prescription to this place!!!
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January 2022 by Cesáreo Jara
I truly love LOVE this Plaza Pharmacy. I have been using them since my transplant on December 2018. Never had an issue with anyone. Except a with a negligent "girl" with attitude by phone. Other than that. Not a single issue! Oscar is GREAT and very professional both by phone AND in person.Keck is too far, so we (my wife and I) opted for their mail-order service. Delivery company is also very prompt and courteous.Wife has a "system" where we order by phone ALL THE TIME. thus alleviating useless human contact in the midst of this Pandemia?May GOD BLESS KECK and ALL their staff for all they do~~~So grateful~~~
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November 2021 by Jose Perez
They do not send the medicine on time
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November 2021 by Jonathan Wysocki
Shockingly bad as the on-site pharmacy for USC. For years I put up with them after appointments. It was like Lucy and the football every time: they’d tell me to wait 15-20 minutes, and then an hour later the prescription was filled. I called in a refill in July and they took almost ONE MONTH to fill it! Today I went in for a flu shot and they wouldn’t give it to me because I’m a patient and not an employee!! Suffice to say I stopped using them for prescriptions and truly loathe having to rely on them for any shots. USC Keck: for the sake of your patients, please fix this broken wheel!!
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October 2021 by Jonathan W.
Today was the last straw: I went in for a flu shot and they wouldn't give it to me because I'm a patient and not an employee! For years I put up with this pharmacy because it's on-site. Every time they'd tell me to wait 15-20 minutes, and every time that would somehow turn into an hour. When it took them almost a month to refill a prescription I called in, that was it for me. Basic CVS or CostCo is the way to go. This place is hands-down the worst part of USC Keck.
