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March 2024 by Emy B.
We were pleasantly surprised to find some clothing that we liked. Thrift shopping in Beverly Hills? Why yes, why not?! We also came across some very unique pieces of clothing as well, but aren't most Goodwills like that anyway? I love that this store is larger than other Goodwills I have been to. Doesn't hurt to pop in if you're in the area.
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February 2024 by Adam Applebaum
Came all the way on two busses arms full of collectibles to donate just to be told their donation center's full. Biggest waste of time.
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January 2024 by Janice Alexander
It is a waste of time going here. They never put anything worth wearing on the racks and when they very seldom do, they price it way too high. The staff is either getting the good things for themselves or they are selling it on eBay - either way - the customers are left with junk. You know that in BEVERLY HILLS there are people donating things worth having. It just never makes it to the racks. You would be better off going to Ross or Marshall's or TJMAX where at least you might find something worth having. I have been going here weekly for seven years and in ALL that time, I only found three things worth having.
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January 2024 by MSV
tell your employee to stop extorting money from people for charity. namely to extort. we stood in line and saw how he crushes people with requests; it’s simply inconvenient for people to refuse. Here is a store for the poor and they are also extorting money from them. My wife and I think that without the encouragement and instructions of management this could not have happened.
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November 2023 by angelepatino
One thing they don't teach here is customer service. I saw the cutest overalls on a mannequin on a Tuesday. When I asked the employee how I can get them, she was very rude and and almost laughed when I asked if it can be taken off the mannequin. She told me I'd have to come in early Saturday and purchase them since mannequins are changed Saturday mornings. She couldn't even tell me the price when I asked her and said it would be priced Saturday. I followed instructions and found the overalls. Unfortunately they were $49.99. In the whole store, the most expensive item on all racks is $14.99. Why is there such a gap in prices? When I asked another employee to confirm the prices because everything else is under $20 (literally skimmed through all the racks), she said that the overalls are cost over $100. She was also rude. Isn't there a set price list that your company follows or do employees have the ability to modify the price if they deem it more expensive and therefore, mark it at a higher price ($35 higher) than everything else in the store. It doesn't make sense. When did Goodwill become like this? Honestly, every time I have an interaction at this store, staff is so rude and they literally do not wanna be here. Finally, after speaking to another employee, it was explained that items on the mannequins are "high-end" and are marked "a little higher". Why would you display higher cost, high-end items on the mannequins when the rest of the store is priced 1/3 of the price. It's misrepresentative of the store and some may consider this price inconsistent with the company's values and policies. I donate money during each of my transactions but if this is the type of staff that this money is going towards, I'm definitely stopping and suggest others do the same.
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November 2023 by Angel P.
One thing they don't teach here is customer service. I saw the cutest overalls on a mannequin on a Tuesday. When I asked the employee how I can get them, she was very rude and and almost laughed when I asked if it can be taken off the mannequin. She told me I'd have to come in early Saturday and purchase them since mannequins are changed Saturday mornings. She couldn't even tell me the price when I asked her and said it would be priced Saturday. I followed instructions and found the overalls. Unfortunately they were $49.99. In the whole store, the most expensive item on all racks is $14.99. Why is there such a gap in prices? When I asked another employee to confirm the prices because everything else is under $20 (literally skimmed through all the racks), she said that the overalls are cost over $100. She was also rude. Isn't there a set price list that your company follows or do employees have the ability to modify the price if they deem it more expensive and therefore, mark it at a higher price ($35 higher) than everything else in the store. It doesn't make sense. When did Goodwill become like this? Honestly, every time I have an interaction at this store, staff is so rude and they literally do not wanna be here. Finally, after speaking to another employee, it was explained that items on the mannequins are "high-end" and are marked "a little higher". Why would you display higher cost, high-end items on the mannequins when the rest of the store is priced 1/3 of the price. It's misrepresentative of the store and some may consider this price inconsistent with the company's values and policies. I donate money during each of my transactions but if this is the type of staff that this money is going towards, I'm definitely stopping and suggest others do the same.
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September 2023 by Sara W.
I love thrifting and could not leave LA without hitting a Goodwill! Thrift stores are hard to rate because of their business model. I don't like to rate low but here's what I thought of this one. It was pretty sparse in men, women, and kids clothing. There was bit a lot of household items. Now, I will say they had a good selection of shoes. Most sizes were Small and Medium; I get where I'm at! It was clean. My husband was told the bathrooms were for staff only. I saw a lot of H &M and Zara. The three things I picked out, upon further inspection, all had flaws/tears. We left empty handed but I always say you should give it a try. You never know what comes in the doors!
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July 2023 by Helen Rossiter
So I'm from out of town visiting and I am in avid Goodwill thrift shopper I love a great deal and I love when people love what they do so a huge shout out to Felicia she went above and beyond her duties.. for her customer service alone I will be returning this Goodwill has amazing prices and great customer service you're not going to find that in too many other places
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May 2023 by DEBBIE JOYCE
LOVED CRUZ !!!!! HE WAS EXTREMELY HELPFUL FROM MY INIITIAL CALL UNTIL THE END. THANK YOU FOR MAKING MY VISIT A PLEASANT ONE !!
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March 2023 by Giovanni Silva
This place is a mess and needs repairs immediately. The back smells of a Chuck E Cheese ball pit (use you imagination)... The tiles on the floor are falling apart. Clothing and trash on the floor. Just a mess of a location.
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March 2023 by Lunar Chika
THE AFRO- AMERICAN MANAGER THAT WAS ACEPTING DONATIONS ON 3/17/23 (12:45pm) WAS MAKING RACIST COMMENTS TOWARDS THE LATINO ETHNICITY WITH ANOTHER CUSTOMER THAT WAS DONATING ITEMS. I KNOW THIS BECAUSE I WAS ALSO THERE. DONATING ITEMS. THIS MADE ME FEFEEL VERY UNCOMFORTABLE. THIS TYPE OF ACTIONS SHOULD NOT BE TOLERATED AND REPORTED IMMEDIATLY NO MATER WHAT RACE YOU ARE. HOPE NOT EVERYONE THAT WORKS THERE IS LIKE THIS MANAGER.
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March 2023 by Jim Owens (Jim)
The inventory varies greatly at this location but most of the time it’s pretty solid.
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March 2023 by Justine Lim
Terrible customer service from this one woman cashier who also smelled like weed. We were rudely remarked by the lack of greeting, when we were not greeted in the first place. Felt as if it was because of our age, as the situation was completely unprovoked.
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February 2023 by Andrea Von Bargen
I had bought a cabinet that was too big for my car. They allowed me to exchange it without any hassle at all. Very well run and organized.
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February 2023 by Rosemary H.
i was at a goodwill store in Los Angeles . I was able to check out this big Goodwill store. I usually go to the Goodwill in Palmdale. unfortunately I had a doctor's appointment downtown Los Angeles and treated myself at a Goodwill store. I. was very disappointed with this store because I found clothing that were not appropriate to wear. Unclean and worn out clothing. I must compliment Goodwill in Palmdale. Honestly their clothes is clean and fashionable . I am so happy I can go to a Palmdale Goodwill store where employees are friendly and they consciously work hard making sure the clothings are placed in their proper place. I am so proud of Palmdale Goodwill because I can spend my money on great quality and fashionable.
