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February 2024 by Liz C.
I have been trying to pick up my laptop from here for awhile and also have another laptop that I would like them to attempt fix. I think they have new technicians and their hours are SO erratic. I tried to pick up on Tuesday, 1/9/24 and another Saturday prior to that. No one is there and the voice mail picks up. I even called yesterday, 1/9/24, and a man answered and told me Group Micro would be open today, Saturday, 1/10/24. I tried calling them today, but voice mail picked up. Figured they might be busy with customer so unable to pick up phone. I drove there again for the 3rd time. It is closed today. Why did the man tell me it would be open? Yelp hours are incorrect as they are not open on Saturday. I'm just frustrated and hope that I can pick up my fixed laptop. They should at least have updated Yelp hours or someone who works there that can at least give updated and true information so I'm not wasting my time.
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February 2024 by Christian G.
Back in December I was having some issues with my SSD and I thought that I lost all of my data. I was panicking and I didn't know what to do so I looked up some places and found this shop. I read the reviews and thought I'd give them a try. Sevada was a true professional! He listened to my concerns and he kept me updated regarding the status of my data recovery. He was really nice and patient. After finishing the data recovery, I stopped by the shop and checked out the hard drive. He was able to recover everything and then some! This shop is a lifesaver and if I ever get into a similar situation again, I'll definitely be back! He was also able to answer other questions I had regarding computer repairs. If I could give him more than 5 stars, I would. Highly recommend!
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January 2024 by Brandon Le
I had an incredible experience at Group Micro! I am a student at UCLA and I obviously don't have enough money to afford repairs from Apple. This store ended up fixing my M1 Macbook Air trackpad along with my iPhone 13 Pro Camera for a FRACTION of Apples cost.On top of the fair yet incredible prices, their service is insanely fast. They repaired my camera in less than 20 minutes, and it took them roughly a day to fix my trackpad.They do NOT replace your parts with cheaper alternatives, they hand select parts from other MacBooks and they will even offer if you want to resort to a cheaper alternative if you can't afford their original price. Take note of this because a lot of stores will offer you cheap parts!Their consultation is completely free, and Sevada is honestly so kind to all of his customers. I highly recommend Group Micro if you need to get your things fixed.AVOID the Apple store, avoid the UCLA's store insane $65 consultation, don't even both with the Geek squad, and let this team fix your things!
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December 2023 by Airam Cordido
I just came back with my iMac because it was too expensive to repair. Before the iMac would start but now after their diagnostic the iMac is not starting at all. So they damage even more the iMac. And they broke the case that protects it. Not happy at all. Now I need to find another place to repair the iMac that not even starts.
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July 2023 by Paul D.
Group Micro is the ONLY place that I ever take any of my computers when I have hardware issues. Hardware issues for me, come pretty regularly considering I work as an IT person at an Online Education company where we have many machines, and I am not one who gives up on any machine very easily. Mother Nature says no!!! I have been going to Group Micro for probably as long as 10 years. Throughout that time, I can always count on their knowledge, honesty, thoroughness, and professionalism whenever they assess each issue. And, when they say they can fix, they CAN fix it. And each time, when their work is complete and I pick up my computer, it is returned to me in better shape than it was before it ever even had its issue. Their prices are fair and honest, and quite frankly a huge bargain when I can leave knowing they did it right and I can avoid replacing an otherwise perfectly solid machine with a new but unnecessary one. Five stars does not even begin to convey my experience with these guys.
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June 2023 by Amir momtaheni
That are one of the best repair stores I’ve seen.
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June 2023 by Alyssa T.
I needed to get my laptop fixed up before finals especially because I was concerned with my fan, and I brought it in and Amir was able to give a free diagnostic and knew how to fix my fan issue, and also offered to fix up my battery since it was going to be a goner soon! He was super nice about it and communicated very well the approach and issues, and was able to diagnose and repair all in the same day! Definitely will be coming back for any future tech issues :)
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May 2023 by K K.
This place gets such good reviews but I don't see it... I was in such a desperate place a few weeks ago when I went swimming with my iPhone 7 by accident and needed data recovery due to water damage. I went to Group Micro because their reviews made it seem like they were experts in data recovery. I dropped or my iPhone 7 and logic board with them on a Saturday and didn't hear anything for FIVE days. I had to call them several times just to be told that Amir would call me back or text me, and then he never did. I was so surprised because they had such good reviews. Finally on the 6th day I called and I think it was Amir who answered. He said he couldn't get my phone to work and that it was ready to be picked up. I then went to drive there, I live an hour away, and got there an hour before they closed but they were already closed. I was frustrated. I went back the next day and got my phone. I'm giving 3 starts for benefit of the doubt and since they gave a free diagnostic which I'm thankful for. But they could not provide results and told me "if we can't do it then no one will be able to, they will be lying to you." That is annoying because it made me really worried and lose hope. I then took it to Image Wireless across the street and Shawn Pak saved me. He got my iPhone 7 working the very next day!!! After two places couldn't... I'm sure Group Micro is good and the people are honest, but they couldn't help me. I appreciate their time and the diagnostic though.
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May 2023 by Brian W.
Super professional, helpful, and friendly! I came in with my phone's charging port not working properly, and they fixed it quickly and for a very fair price! I don't often have problems with my phone, but I will definitely come back if I do.
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May 2023 by Andrea T.
I cannot recommend this place enough! After my laptop crashed, I took it to the Apple Store and was told that all of my data would be lost in the repair. I found Group Micro on Yelp and decided to give it a shot. Amir not only did an incredible job at fixing my computer but also managed to save all of my data. He is very knowledgeable and everyone in the team is nice and respectful. Highly recommended!
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April 2023 by Kamyar A.
These guys are professional and have real great service . Amir is the man, very professional and gives great customer service , fixed my iPhon's cracked screen and now it looks like new, I recommend this spot for all my friends and family .
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April 2023 by Derek K.
The worst electronic repair store ever. They never picked up my phone call and barely responded my text message. Amir told me he was able to repair my laptop in 2 business days and it took him 1 week and gave me back my laptop that was still broken. The day I went to pick up my laptop he was even yelling at me and kicked his trash can... Then he kept saying he was unable to log in my laptop and the password I gave to him was wrong. However, that was not ture because the second store I went they were able to log in using the exact same password and retrived the data inside of my laptop. At the end Amir charged me over $300 without fixing my laptop, lied about my laptop's condition and treated his customer with poor manners. I can't imagine this kind of store exists in the Westwood... I guess I need to be careful next time because many stores paid people to write positive comments on Yelp.
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March 2023 by Shubham Wani
I loved the free diagnostics on my broken laptop! Although the fee seemed a little high for an old laptop, the owner was very courteous and prompt! Would recommend!
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March 2023 by Bridget B.
I came in with a water damaged iPhone that wouldn't turn on, which Apple said was completely irreparable and I would have to have to buy a new one. Group Micro had it fixed in less than two days and gave me a very generous student discount! The phone is functioning perfectly! Super close to UCLA and I will be coming back if I have any future tech problems :)
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January 2023 by Jack S.
Repair was quick and like new. Incredible shop. Great service and reasonable prices.
