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February 2024 by Nicholas D.
It's a good boutique, nothing special. The staff is nice but not overly friendly. Selection is decent as well, a good option if you don't want to deal with Rodeo traffic.
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January 2024 by D G.
Poor service to minority customers. The Asian female sales reps followed four minority customers throughout the store and never asked if they needed assistance. All are regular Gucci customers. I will never shop there again!
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December 2023 by Dani O.
Had a great experience yesterday with Anthony. He was friendly, helpful and assisted me with my shopping needs. He helped me choose between a couple different bags I had been looking at. The perfect bag for my day to day casual needs! He was knowledgeable, friendly and a pleasure to work with. Some reviews wrote that this store had employees that were being judgy about the way people look. I was very casual, sweatshirt and jeans and I never once felt judged here. Maybe you just need to work with Anthony. He was great! The store has plenty to choose from. Purses, shoes, clothing, glasses, jewelry, beautiful heels and much more. I'm just a Gucci Purse Girl, but there is a lot to choose from for those that are looking for more.
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November 2023 by Ethan Frice (ninjasarecool100)
Aina is great
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October 2023 by Keomi H.
If I can only just say one word it would be VERONICA!!!!!!!!!!! I literally just walked out of the LV store after waiting for 20 minutes and hated the experience because of there lack of ANYTHING. Im grateful for the experience because I walked right over to GUCCI and received EVERYTHING, just from VERONICA alone. Her Energy was AMAZING as soon as my friends and I were greeted. She kept a smile on her face while patiently explaining the different perfumes fragrances. That was only within the first 10 mins of walking in!!! Did I say her energy was Amazing? My friends decided to treat me for my Birthday and they know Im a perfume fanatic. I usually go for Fresh smells and Floral is usually the LAST fragrance family I would even consider but VERONICA (I feel like I must put her name in all caps because that's how great of a person she is) let me smell The Gucci Bloom(intense) and I WAS SOLD IMMEDIATELY. I appreciate great customer service especially when you don't know what people are going through in daily life. I definitely understand that it goes both ways for the customer and the employee because we are all human and That young lady made me feel absolutely outstanding just with her presence alone. Im huge on energy and she embodies Great positive energy that I would love to look forward to being around again. Her vibe alone is Valuable and Ill be back very soon for another purchase. I hope she is able to see this review soon. She deserves it!! Thank You So much Veronica. I am more than happy with both my purchases and you made my Birthday an unforgettable one, just by your positive and delightful presence. You wrapped the hell out of my gifts too!! You Are Absolutely Outstanding and you are Appreciated!!! Thank You Thank You Thank You times Infinity. Kindness is what some people in the world lack but Thank Goodness we still have some people in the world who give it effortlessly. What Goes Around, Comes Around. You're the Best Veronica!!!!!!!!
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September 2023 by James Jack
They made my choices quick and painless.
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August 2023 by William D.
Michelle had exceptional customer service when she attended my needs for a pair of sunglasses! I came into the store looking for a specific pair of sunglasses and unfortunately the pair that I needed was not available but to my surprise Michelle assisted me and we both managed to find a better pair of sunglasses which worked out perfectly in the end. May she get the recognition she deserves, thank you Michelle!
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August 2023 by Ami K.
Unfortunately this location was the only store that had the item I was looking for. I went in on a weekday. All the employees there was in their cell phones and didn't even acknowledge me. I went straight to the counter and asked for the item and bought it. I didn't even bother looking around as the atmosphere was so unwelcoming. If you see a client, please act like you care about your job. As I walk out all the employees were on their cellphones still. I give one star just because I got a thank you from the security outside of the store. Ridiculous. This was reminder for me why I don't go to this location.
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May 2023 by Gabriel Pollock
Great employees. Wonderful customer service. A great experience
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March 2023 by Tick...tick...tock...Clock C.
When I go shopping on the weekend I don't get all overly dressed up to impress anyone- I have to get dressed up during the week so the weekends are mine and I just like to shop and relax. Evidently, this Gucci truly believes how you look when you come in really matters. I came in dressed rather casually- I had called before to make sure they had the bag I found online and they did- I went in and it was the worst Pretty Woman Moment ever. There was a petite older Asian woman who I guess in her world was trying to "assist" me. She was rude and she could care less and before I was finished looking at the bag she started putting all the paper stuffing and such in the bag.... my friend said...hey there is a Burberry down the hall why don't we go there...I just turned around and left the store- I purchased a gorgeous tote at Burberry who's sales people evidently do understand what Customer Service is. Go to the Gucci on Rodeo instead of this Knock off version of Gucci.
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February 2023 by Agnes Hajek
I am very lucky to find them because their service was as great as the price they charged.INCREDIBLE!
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January 2023 by Inna Pchemyan
Terrible experience. Rude staff. I was trying to exchange the ring I bought, the stone fell off the ring within less than 24 hours!!! Wouldn’t let me exchange or get a refund even tho I had the receipt and everything. Ended up going to Rodeo Drive location and got my refund within 5 mins!!! Why did you make me go thru all of the struggle going to the other location?! Please save yourself time and go to Rodeo Drive, much better experience.
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January 2023 by Olivia Diaz
I hate writing negative reviews, but please be careful when purchasing from this Gucci Store! Their customer service/support is not up to Gucci standards. The store manager was very rude and dismissive! :(
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December 2022 by Cameron D.
I called this location to inquire if they offered a service for an item I needed altered, the person whom I spoke with Isaiah, informed me that it would need to be sent out as a repair, to which I responded typically how long does that take? His response was " I don't know, maybe weeks with shipping" in a totally irritated tone. I just wanted an approximate time frame for how long repairs take. I'll stick to the South Coast location for now on.
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November 2022 by Grace Yim
Went on a Tuesday night to return a product purchased a week ago. The sales associate gave us such an attitude as if we’re not supposed to return something we’re not satisfied with. To be clear, he had that attitude even before checking the product for any damages (got it as a gift from my husband). Didn’t speak once during the return process and handed a return receipt again silently. Don’t buy from here unless you are 1000000% sure you want it!
