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November 2023 by Jessica M.
I recently ordered a bottle via DoorDash for a friend of mine who loves their wine (I don't drink). The wrong type of wine was delivered (I requested orange but received white). I spoke to one of the employees who apologized and went above and beyond by personally delivering a replacement at no extra cost! She even put the bottle in a cute box for me as she knew it was a gift for a friend! I was so impressed by their professionalism, Helen's is going to be my new go to spot for gifting wine, especially with the holidays coming up!
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September 2023 by Mariana Ramos
Avoid buying or gifting the membership. I thought I was signing up for cool wines being delivered at my door, but the reality is “your weird wines are ready for pickup 10miles from your house or we’re charging $20 to deliver when you NEED to be at home to receive or we’re canceling your delivery”. Such a pain for such an expensive service. Once I had to change the delivery time since I wouldn’t arrive home on time and they just canceled it - I was expecting the box as a gift to my husband and customer service was inactive for the entire weekend.
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November 2022 by Nikki
Breaks my heart to write this review, but this is an example of the lack of customer service that has become standard today. I used to see Helen's as a an upscale boutique wine shop, and was willing to pay the higher prices for the customer experience. Unfortunately, that is no longer the case.I ordered a gift box and indicated on the form the delivery date. I placed the order over a week in advance, and in the confirmation email (sent by a person, not an auto-confirmation) I was told everything was good to go. Fast forward to the date the gift box should have been received, I reached out to see if it has shipped because I did not receive a tracking notification. No response to my email, but I get a notification the gift box was sent... late. I email two more times to ask why it was late and what could be done. Finally got a response 10 days later that says they ship out of state once a week, and the date on the order form is for in state shipments only. Problem is, none of this was communicated proactively to align expectations or give me the option to send the gift on an earlier shipment. Birthday gift three days late and no accountability on the poor management of the order.Save your money, and spend it where business are grateful for their customers, respond in less than 10 days to order issues, and provide the services and products as confirmed in writing in the order confirmation. Just other sub-par business with mediocre customer service. Nothing more to see here.
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November 2022 by David Correa
Place is clean and staff is great to help you and personal service is super
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November 2022 by Nikki R.
Breaks my heart to write this review, but this is an example of the lack of customer service that has become standard today. I used to see Helen's as a an upscale boutique wine shop, and was willing to pay the higher prices for the customer experience. Unfortunately, that is no longer the case. I ordered a gift box and indicated on the form the delivery date. I placed the order over a week in advance, and in the confirmation email (sent by a person, not an auto-confirmation) I was told everything was good to go. Fast forward to the date the gift box should have been received, I reached out to see if it has shipped because I did not receive a tracking notification. No response to my email, but I get a notification the gift box was sent... late. I email two more times to ask why it was late and what could be done. Finally got a response 10 days later that says they ship out of state once a week, and the date on the form is for in state shipments only. Problem is, none of this was communicated proactively to align expectations or give me the option to send the gift on an earlier shipment. Birthday gift 3 days late and no accountability on the poor management of the order. Save your money, and spend it where business are grateful for their customers, respond in less than 10 days to order issues, and provide the services and products as confirmed in writing in the order confirmation. Just other sub-par business with mediocre customer service. Nothing more to see here.
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August 2022 by Arsalan Aziz
Horrible pick up service.On two separate occasions and orders I have had to fight for the attention of the employees, who have a careless attitude. This is a service based industry, if you can’t connect with customers or help them, please sit at home.
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July 2022 by Khloë G.
Horrible experience today at Helen's Wine. The j*** on his computer was refusing to let me use the restroom. I explained over and over how I'm about to s*** myself and he didn't care. He was very unpleasant and rude. I've been coming to Helen's for about three months and this is literally my first time seeing him here. I've never had a problem with the employees here till now, this guy is some kind of next level super j**** As long as he is working there, don't expect my business. If you want to be discriminated against, come to Helen's! For everyone else who is sane, don't! LOL PS: All the wine here is super marked up. If you come to Helen's, have fun getting ripped off.
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July 2022 by Renee G.
The staff, specifically Dewey, was extremely helpful & knowledgeable. I bought a new cookbook with a wine companion section. I was lost when it came to these new wines but Dewey was helpful in helping me find the type of wines I was on the hunt for. I would have given the shop a 5 star review but it didn't have all of the wines I was hoping to find.
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April 2022 by shea j.
First in for most I would like to say thank you to Sam. He blessed me with two slices of pepperoni pizza, as a dasher. He's truly the MVP, he knows how to put a smile on your face. But also the staff is always exceptionally up to par and I appreciate it.
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January 2022 by Ali C.
Best customer service. The wine I purchased was corked and the sommelier was kind enough to exchange it for one of her top picks. This will be my new go to wine spot! Service is KEY these days and they really knocked it out of the park. Thank you!!!
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December 2021 by Vanessa R.
Just had a horrible experience at Helens. Was treated like a second-class citizen by the person working there. I was looking for some good natural red wine recommendations and gave my price point ($20-30), which was essentially scoffed at. Asked about the wine club and was told to figure it out online. Bummer as I'm new to the area and looking for a good spot to get natural wines. Would not recommend - go somewhere else.
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December 2021 by Brianni W.
I stood in the doorway for 10 minutes while the hostess's helped people that came in after me. No one offered customer service of any kind. This place is horrible and they need better staff. Finally I got help from the hostess that was already doing a bunch of things while other people were just standing there talking about whatever. Needs improvement
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December 2021 by Sofia Juarez
The male sommelier was super pretentious, unhelpful and rude. If you go there, be sure to know what you want in advance as he is sure to be of zero help. The somm’s at the Helen’s Brentwood location are far nicer and more helpful than those on Fairfax.
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October 2021 by P C
Wine specialist is nice. She asked what's our price point and what we like and don't like. She chose Bernard Vallette and it was pretty good. We actually wanted to get it from a local store or something and the price is $20. We paid $47 at Helen's place.. although more expensive, i understand that it's business. I still like it regardless.
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August 2021 by Loretta Gomez
This is one of my fictional bottle shops. They serve lunch and dinner and have a large wine and bar food. Their apartment was spotlessly clean and tastefully furnished. Delicious and filling choices were available on their menu. The last time we were here, we had steak, which was perfectly delicious and the finest we'd will ever have!
