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March 2024 by Kenny T.
Dear H&M, I've been shopping at H&M for over decade and past few months I've spend more than $5000 from online to in stores purchases. Today, 03/22/2024 at approximately 7:20pm I went to the H&M store at Beverly Center, Los Angeles to return some of the recent online purchases and the manager name Daniella stated that at this location she only allows $150 max in return in one day. I was shocked to hear this policy and asked where is this policy written? She couldn't provided a written policy anywhere online or on the receipt. She then pointed to the back of the receipt showing "H&M reserved the right to denied excessive return". I asked her to define "excessive return" when I make purchases that exceeding $5000 past few months and she's telling me that I can't return more than $150 per day? A sweater at H&M can cost up to $91. How can this be considered excessive? Nevertheless no matter how much or how many times, the policy said I can return items within 30 days of purchase unworn and in original condition. Can you explain to me and the public if this is something H&M is practicing? If this is a new policy, if so, I and the public deserves to know and the policy should be written on your website and store receipt. Or perhaps was I being discriminated at this store by Daniella? I would like H&M provide an explanation to this incident. Thank you. Has anyone else ever being treated this way at the store? Please comments and let me know. Thank you.
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January 2024 by Marcos Rujano
Today 1/24/24 the workers who were on closing shift are rude. It was only 7:38 pm and they were already insistently removing people from the store and harassing those who were in the fitting rooms to leave. I find it too rude, they don't know how to deal with clients and then they start complaining about the work in front of the clients. apathetic they shouldn't be working there and by the way the store was almost empty. Don't waste your time going to this place. consider other places
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December 2023 by DylanColeSprousefan30
Lili Reinhart you are so talented and hope to meet you someday when you come to Toronto for a fan event.
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November 2023 by Diane Greene
Huge selection of really cute and in style clothes. My 25 yo daughter found it easy to find what she wanted...plus some ?
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November 2023 by Dasha
You are only allowed to return up to $150 at this store. This is ridiculous, I can’t believe it’s even real.
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October 2023 by willow clay
Friendly cashier and very helpful!
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August 2023 by ali elsaid
Very rude staff and bad materialsIt’s all like a Trash & garbageDon’t go there. I got one pants with unfixed buttons then went to return it back. They told I can’t as I don’t have the receipt. It was with tags of their storeMacy’s there is wonderful
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July 2023 by Chloe F.
Employees here will profile you while I was making a return a white lady was standing behind me and when I had finished making the return the clerk, apologize to the lady waiting in line, as if I wasn't good enough to be waited on. Like I'm just trying to make a return way to be an a**
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May 2023 by Tiffany L.
The employees here are unpleasant and racist, I was making a return visit n 5/1 at approx 4:45 pm and the cashier in the men's section gets on the phone before starting my return then 10 seconds later a store alarm/fire alarm rings It was uncomforatble and disheartening I wasn't greeted when I walked in the store I was greeted with a rude stare from the cashier and employees
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April 2023 by Mark C.
I called to find out if the store has the new Mugler collaboration merchandise in store yet. After waiting for about 20 minutes, someone that sounded like they weren't even in this country answered and had no idea what the hell I was talking about. Why would they even bother having a customer service if they don't know what their business is about.
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January 2023 by Kurtis
big selection just basics
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December 2022 by Glenn Song
nice place to shop, big inventory and selection. prices are high for what you get quality wise. but a nice store.
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November 2022 by Ella Ko
Would not recommend this location. The manager, Vanessa, said she couldn’t do a refund back to an item purchased with a gift card, even though I still had the gift card and receipt with and it was within 30 days. She said I could only do an exchange. Went to another H&M location and they refunded it for me.
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October 2022 by Devonte Holston
Max was really helpful on helping me style my clothes and find the best bang for my buck ! Thanks max! Now I can walk the runway and do our next Photoshoot with confidence. YES I am a model.
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July 2022 by Julie Pascault
Need to add level!It’s always a journey finding the stores level from the parking. Can’t that be added to the address?