November 2021 by Amanda Lipsey
This Jaguar dealership is not a welcome addition to our community. They alienate the community by improperly closing or not closing sidewalks and acting like the driveway which crosses the sidewalk, in a neighborhood that is highly walked, biked, and otherwise used by pedestrians, is their own private drive.Today on my morning walk, I was using the sidewalk on 4th street in front of their service entrance and one of their contractors nearly hit my service dog because he would not yield the right of way to a pedestrian on a sidewalk and wasn't paying attention. Of course, their contractor - someone Jaguar has HIRED - then rolled down his window to yell at me and chastise me for, GASP, using an unblocked off sidewalk. Apparently they had blocked the sidewalk up further where they were working on the corner, but not down to the other corner so pedestrians can actually get notice before they are on top of it and have to cross. There are disabled people in this neighborhood who use this sidewalk. Jaguar doesn't seem to care.I spoke to the manager, who apologized, and then I saw the contract take some cones and block the sidewalk, again, AFTER the driveway, which still does not resolve the problem of their contractor not yielding to a pedestrian on a sidewalk.Please take your business elsewhere. The sooner this bad neighbor is out of our community, the better. I walk by this dealership every single day. Sometimes they have the sidewalk blocked, sometimes they don't. I don't believe for a second that they are following permitting rules for blocking the sidewalk, because they don't actually have signs that state the sidewalk is closed. They are just blocking it at their own prerogative, and putting community members who live and walk/ride on these streets/sidewalks at risk.Oh, and to the contractor who said I was on the phone and not paying attention: check my call logs, I was not on the phone. I had ear buds in, yes, but I was not on the phone, and I was paying attention, otherwise you would have run over my dog, because I had to pull him out of the path of your vehicle. I suppose Jaguar should be synonymous with reckless driving.If you are a Jaguar owner or wanting to use their service, please go elsewhere in support of our community being safe.ETA: I checked the LA City websites and find no current permits on file for this location. I've filed a complaint for an illegal sidewalk closure. I understand you want to renovate the property, but you need to do so in a way that is safe for community members. You are blocking the sidewalk at an intersection with no signage at the opposing corners in any direction to let people know the sidewalk is closed and they need to cross. In fact, there is no signage ANYWHERE that the sidewalk is closed. The only thing you have is cones that you arbitrarily have placed. Furthermore, allowing your contractor to argue with a community member that has been put in danger by your business and his behavior? You should have told him to move along. As I walk by at least once a day, I will be taking pictures daily of the illegal closure and submitting them to the city until the issue is resolved.
September 2021 by Agavni Tulekyan
CROOKS. DO NOT GET YOUR CAR SERVICED HERE. I took my car in for service for multiple issues. I have a 2020 Range Rover and it is still under warranty. I received a text message from my service advisor stating that I have to pay around $250 for them to reset fault codes and the system. This is covered under warranty yet they are trying to scam me into paying for the service. I spoke with the service manager Courtney Chasse who was rude, argumentative and didn't value customer relations whatsoever. She claimed they had to charge me because she has to pay her tech for 1 hour of work. This is ridiculous when my car is under warranty and I simply need fault codes reset, no parts or labor really required. This place lacks integrity and lies to overcharge customers in unnecessary service jobs. I filed a complaint with Land Rover North America for the unethical practice. This is my 3rd Range Rover and it will be my last due to the terrible service.
September 2021 by Brandon Felton
Absolutely Amazing. The manager and team at this location is fantastic. I never thought I would write a review of a car dealership but the people who work at this location are so friendly and helpful that I had to say what a wonderful experience I had. The manager is the best manager at any Juguar dealership. The same goes for the sales and finance people .
April 2021 by Ashle Bush
Clean open waiting area kind service not a fan of the discovery loaner but c'est la vie
March 2021 by Benjamin B
Excellent service. My staff member was very professional and they got the job done right away. I came in for maintenance on my Jaguar and they treated me very well and they fully deserve all five stars. Appreciate how well they communicated with me while my car was being serviced. Well done!
February 2021 by Chelsea File
I purchased a car from Horburg Los Angeles and had a wonderful experience. They were communicative, friendly, and timely!
February 2021 by Justin Levy
Professional, quick and easy. Got a new Range Rover Sport and they couldn’t have made the process easier. Thanks!
February 2021 by Edward Aboyme
Purchased a 2020 Defender from them and the transaction was smooth and quick. Thanks!
January 2021 by Mike Neilon
A new Range Rover purchase. Ali my sales person was professional and efficient. Great experience.
December 2020 by Patrick McCabe
Ian and the Hornburg team have been incredibly helpful since day one! I was a longtime Mercedes client and am VERY happy with my decision to switch over to Jaguar.
November 2020 by Benjamin T
Excellent service. My staff member was very professional and they got the job done right away. I came in for maintenance on my Jaguar and they treated me very well and they fully deserve all five stars. Appreciate how well they communicated with me while my car was being serviced. Well done!
October 2020 by mario d'amici
J was very easy to deal with. Super helpful and made sure my new RRS was everything I wanted.
September 2020 by Dr. Michelle Scoggins
Derek made the whole buying process of my new Range Rover Sport the easiest I have ever had... We live in the Central Valley so most of the process was done by phone and he communicated with me throughout and responded quickly! I had the best experience!!
September 2020 by Varsenik Sargsyan
The best customer service ever!!! Staff members professionally handled the lease process of my new car. Special & mega thanks to Kevin, Dino & Hamid who did their best to expedite the "time consuming" paperwork and provide a quality service to fulfil customer satisfaction. Thank you all!!!
September 2020 by Donald DeLuccio
enjoying our leased Jaguar looking to buy it. Jack was so helpful in verifying with Ruby remaining warranty on the car. He couldn't have made it more easy and personable experience.
