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February 2024 by Ginelle Torres
Marianna is professional, thorough and attentive!
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February 2024 by Brandy Chow
Very convenient, fast & fair.I had my taxes prepared herefor many years , almost 20 !
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May 2023 by Alynxia01 ..
I prepared my 2022 with H&R Block, the website was fine but the customer is terrible. My state taxes was rejected by the e-file system, which means I have to mail my state taxes in, which is fine, there is usually a protocol to go through, H&R Block provides the state taxes and provides the section to print out and send along with the proper address. well this did not happen. I have been going back and fourth with the customer service, and they have done nothing but give me terrible information. And then when they escalated me to another department, these people were even worst! They gave no guidance, tried up-selling me to spend even more money for documents that were already in my taxes, the lady kept over talking me, we got absolutely nothing solved, and she hung up on me! I extremely upset! I have nothing good to say about H&R Block
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April 2023 by Serry Osmeña
Epitome of incompetence. Tax preparer argues about what is fact and verifiable on tax deductions without looking it up. She was wrong about arguing against 100% meal deductions that were allowable in 2021. Then, try getting a digital copy of your return: 5 days, 4 different people and the wrong (IRS instead of their tech) number given by tax preparer to obtain copies. Unbelievable.
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March 2023 by Lisa P.
DO NOT DO BUSINESS WITH THESE PEOPLE IF YOU NEED ANYTHING BEYOND AN EASY 1-2 PAGE RETURN! I used H&R Block to do my taxes for 21 and 22 at the same time. I used a local office because my taxes were too complicated to do myself. I got them back in a timely manner and they appeared to be handled appropriately. The tax preparer did a great job but gave me 2 inches of paper and told me they were not allowed to send me a soft copy of the return, I would have to download it from the MyBlock website. Then the nightmare began. I logged into my account and the 21 return was there but the uploaded 22 return was "rejected" by their system. For the past 2 weeks I've been in a nightmare of corporate bureaucracy trying to fix whatever the problem was. Apparently they do not allow the local office to send a soft copy, you get only one copy via inches of paper which nobody wants. If you need another copy, they will happily sell you another one for $25, after I paid $690 for the 22 return, but they won't send me a soft copy. Their solution: request a copy of the return from the IRS! Since I'm running out of time to provide all the necessary docs for a mortgage, I've just given up and will have my taxes redone my a local PROFESSIONAL with the capability of providing soft copies.
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February 2023 by Micah M.
Micah Walter McConnellSonoma County Resident California Resident% Family Law State of California% Child Support Services in Sonoma County California% CHP California Highway PatrolMicah Walter McConnell, DOB 05/22/1982, D1976571 CA, 2025% All Concerned Citizens of The State of California:Yesterday, 02/15/2023, I was discussing business strategies and business plans over the phone with H and R Block Corporate Board of Directors, (Intercepting my phone call). I stated that I am very excited about my future which included over $2000.00 intercepted, from my total of over $3000.00 tax return from last years taxes, paid from my visit into The Santa Rosa Federal Building, with The IRS Office Personnel! I explained my return to H and R Block in Rohnert Park California, over the phone. I explained my visit to H and R Block Farmers Lane Location in Santa Rosa California as well! The Second card was suggested from Farmers Lane, H and R Block, with the routing number which was given in the office, at this locations. I called the emerald card services and then stated to the office staff @ Farmers Lane, there is no possibility of using the routing number to activate a card that is not connected to your computers. Child Support Services Sonoma County previously printed the amount that was intercepted from the first emerald card, which I still have today. Yesterday the statement on the recorded phone call which was intercepted by H and R Block Board of Directors, was to contact another bureau to have proof of where the tax return from last year was sent; as the total was over $3000.00 tax return last year, 2022!% All Concerned Citizens of The State of California Sonoma County Resident and California Resident, Micah Walter McConnell, Age 40, Male Today is: 02/16/2023
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December 2022 by Lyndsie Frank
Love this place. I’ve been filing my taxes for years with Llia and she is the best. So kind and makes the grueling process so much easier. Thank you all for everything. Appreciate them so much! Highly recommend.
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December 2022 by Lyndsie F.
Love this place. I've been filing my taxes for years with Llia and she is the best. So kind and makes the grueling process so much easier. Thank you all for everything. Appreciate them so much! Highly recommend.
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July 2022 by marcus chavez
I made an appointment for a Tax Specialist to review and correctly complete my Tax Return. Erika Brito, the Tax Specialist, neglected to check if all documents were received.Erika Brito's unprofessional behavior and lack of knowledge in the Tax preparation service is apparent. She tried to add more money that day and the following weeks to correctly complete my Tax Return.I contacted H&R Block regarding this matter. After 4 weeks, H&R Block finally got me in touch with someone else who possibly completed the necessary forms.**Be aware of H&R Block and Erika Brito. This company is a scam.Find a different group to file taxes with in the future. My business with H&R Block is over.
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February 2022 by Venus H.
Their error (according to franchise tax agent) cost me $1100.00 & though they've charged me extra for their "peace of mind", they still denied my claim so I lost $1100.00 by using their services! I would strongly recommend NOT using them.
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February 2022 by yuri kononenko
Lilya is a personified perfection. The best tax expert you could imagine. She is extremely nice, engaging, efficient and down right beautiful human being. She was able to find a refund for me, which I never expected and had no idea about.
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January 2022 by jessica l.
I wish I could give more stars. I have been working with Jesse Dixon for the passed two years. This year my situation was a bit more complicated than the others. Not only did Jesse literally hold my hand and walk me through every step calmly and patiently but was there was for ever day every step of the way ever day 7 days a week and at any hour of the day and night. She is truly the tax angel I can not thank her enough. Thank you Jesse you rock!
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November 2021 by Joaquin P.
Flori is the best. Quick and seamless process! Flori even made it enjoyable. I finished filing my taxes in 10 minutes. I couldn't believe how fast it all happened. I'm glad I decided to go to H&R Block to file my taxes.
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September 2021 by Shay Beebe
Liliya Yampolskaya is amazing and wonderful while being responsive and caring!
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August 2021 by C S.
Where has Marianna been all my life ?! She did some back taxes for me and I'm so happy with the experience. Price was very reasonable too. Don't hesitate -she's been there for years! Office is in West Hollywood
