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March 2024 by Samantha 1989
I had high hopes when I ordered shoes from Jessica Rich online, but unfortunately, it turned into a nightmare. After waiting for four long months with no tracking number or any sign of my order being shipped, I reached out via email and Instagram multiple times. Each time, I was given excuses and the runaround, with no resolution in sight. To make matters worse, when I requested a refund, I was told they don't do refunds, leaving me with no choice but to dispute the charge with my credit card company. This whole experience has been frustrating and extremely disappointing. I strongly advise against ordering from [Company Name] as they have proven to be unreliable and unprofessional. Steer clear to avoid the headache and hassle I went through.
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December 2023 by Gretchen Gorham
Cheap shoes and total lack of care or respect for anything. Go buy any other shoes, do not pay for these.
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February 2023 by Sandra M
I just saw a news segment on ************ on GMA3. So good to hear and see a brand ***************** by an young ******* American female!!!I will be purchasing a pair for my daughter and granddaughter. I'm a fashionable Senior with arthritis. Would love to purchase a pair for myself, but don't see any with 2 inch heel.Will you be designing shoes for the woman that is unable to wear 4 to 6 inch stellettos?
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February 2023 by Sandra M
I just saw a news segment on ************ on GMA3. So good to hear and see a brand ***************** by an young ******* American female!!!I will be purchasing a pair for my daughter and granddaughter. I'm a fashionable Senior with arthritis. Would love to purchase a pair for myself, but don't see any with 2 inch heel.Will you be designing shoes for the woman that is unable to wear 4 to 6 inch stellettos?
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August 2022 by Tai´Sheree Musette
Beautiful shoes but very Poor quality. I've experienced defects with the heels on at least two pairs of my shoes that I've purchased. I've been emailing this company all week and no response at all... I'm extremely disappointed and will never purchase nor recommend this brand to others. I'll post a photo once I arrive back home. Updated with images below. I spoke with a Janice (or Janet) yesterday and have yet to receive a return call back as promised. So disappointing and such a waste.
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August 2022 by Nancy Girouard
Exceptional designer and good business woman. Price range fits anybody's budget. Well made product and delightful shopping experience.
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June 2022 by Bilan Ali
Hi to the owner of this store. I wanted to say that my friend and I both came from Canada to visit LA and stumbled across your store I didn’t know you had a standing store as most of your shoes are online based, however I was ready to make a purchase of one of your shoes at your Beverly Hills location. Unfortunately, we were completely ignored by the blonde girl who was working at your shop. Ignored- meaning when we walked in she completely ignored us, no greeting and was on her phone, mind you I asked her if she had a specific shoes in stock and also to be clear; we were the only two people in the store at the time. Another pair of friends walked in and she greeted them both with a smile, we both thought that was completely odd. We both were disgusted about being ignored we walked right out. TERRIBLE CUSTOMER SERVICE.
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March 2022 by Vita B.
The shoes look cheaper than Nordstrom BP shoes. Price is robbery. Selling made in China shoes for almost $300, terrible. The designs are nice tho
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January 2022 by Parisa K.
Horrible experience. Ordered in June 2021 and still have not received my order. No one answers and I have not received my money back yet
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November 2021 by Rachelle G.
Never got my order. It's been 3 months and they won't respond to emails. I had to report to FTC.
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October 2021 by S. S.
Of course, every woman goes after a pair of designer shoes and I had a dream that one day I’d buy clear stiletto heels from her collection, and finally, it happened. My husband got me my first pair on my birthday and I love in love with them. Thanks to my hubby and obviously, her commendable shoe collection – versatile, super fun, and gorgeous!
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October 2021 by Zia Play Along
When I explored her shoe collection at the Beverly Center, it exceeded all my expectations. Well-designed and stunning shoes that offer great comfort and style. I wore her silver mule heels at a corporate event and got many compliments. I would love to purchase more items from her exquisite collection.
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October 2021 by Terri L.
I purchased a $275 pair of shoes only for them to break within 30 minutes. I returned them within the 7 day return policy window and never received an email for a store credit. I've sent 5 emails to date and have yet to hear back from anyone. She's definitely a crook and should be reported to the BBB !!! ZERO STARS DO NOT RECOMMENDED!!!!!
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October 2021 by Brandi L.
Thief! Thief! Thief!! BEWARE! Do not buy from here. I ordered shoes for my birthday on June 7, which the website said 3-4 weeks pre-order. Fine. 4 weeks came and went still no shoes!! It is now 4 months from the purchase date and after several emails and requests for a refund, still no shoes or refund. I had to eventually reach out to my credit card company to resolve this matter, because this company takes your money and sends nothing in return!!
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October 2021 by Katie J.
Like a couple of others, no ordered shoes in July and still have not received them or any updates. I knew upfront my shoes were on a 4-6 week pre-order, so I was patient, but patient, updates at this point is not ok! I sent 2 emails and the phone numbers listed online are no good. Now I'll try to dispute charges with my bank.
