-
January 2024 by Andrea L
A tire was low on air. Brought it into Just Tires to see if they could fix it. Got a song and dance from the rep and he kept going on about cracks and then told me he couldn't repair it and walked off. Oh, you seem nice! :/sarcasm:I took a to a nearby service station and as it turned out, all it needed was air and they stated the tire was fine otherwise.This is was the first and last time I'll ever consider Just Tires as an option for anything related to tires.
-
January 2024 by Brittany Carr
I was on the hunt for an oil change as well as some other services due to a maintenance message that popped up on my dash board. Also my tire pressure light had been on for a while as well.I was feeling a bit discouraged after leaving a dealership and being quoted an extremely high price on top of bad service. I called around and I was actually on my way to another company I spoke with over the phone when I passed by Just Tires.I thought to myself let me just go in and get a quote. They were helping someone outside when I drove up but once they came in I asked about their oil changes. They had a price sheet with everything that was included and other packages to compare. This was really really helpful for me. I'm a visual person I need to see it all written out to know exactly what I am getting.They also had a deal of 20 dollars off! That was more then the other places I was heading too. I mentioned the lights that were on and the worked informed me they would inspect everything.The worker was well mannered, considerate and listened to what my needs were and the concerns I was expressing. Their establishment was very clean, even the bathrooms!!! The bathrooms were very well kept. They put on a movie while I waited (Super Mario Bros, it was actually really really good!) I spent maybe an hour and a half there but the time went by so fast.While waiting the service guy came over and showed me how dirty my filters were and quoted me the prices they were both very reasonable. He mentioned one of the filters I did not need to get it replaced right away but during my next oil change. I didn't feel pressured or that he was trying ro get over on me. He seemed very genuine and really trying to help. I appreciate that so much!He also told me about my brake errors fluid flush and something else but also said I could wait a little longer but not to long. I asked him to give me an estimate of the total cost and I was really happy with everything so I just went ahead and got everything done that was needed.I was in and out within a timely manner, Their establishment was clean and tidy, I watched a movie, and their customer service was great! I am beyond grateful thank you and I will definitely visit again. Thanks so much!
-
December 2023 by Angelica A.
Terrible service by the guy at the front desk. Horrible attitude from the get go, rude tone, no eye contact. Spoke to me like I was bothering him. I asked for a patch, he claimed the tire was unpatchable. Okay, fine. How much is a new tire then? He claimed $200+ and walks away. Their website clearly lists a decent tire in my size for $140. He either tried to upcharge me for being a woman or didn't want the business. I put my spare on and drove away.After reading other reviews, I see refusing to patch a tire and over charging you is common practice here. I would not trust them with any kind of work.
-
November 2023 by Erin G.
i can't praise Emmanuel and Diego enough. They were helpful on the call and fixed my tire promptly. I can't thank them enough as they made a bad day turn good with their genuine care.Good team you have. Warm regardsErin Gavin
-
November 2023 by M W
Super well done! Fast and quality work.Thank you Luis and Julio and the guy(sorry forgot your name) who helped me set up my Just tire credit card! Will recommend friend for such a great service and good value tire change. ?
-
November 2023 by Umangi Popat
They advertise that they are open until 7 and their timings on Google say they are open until 7 but when I pulled in here, a young gentleman told me they are closed. When I asked why, he told they closed early because it’s almost the weekend. Seriously? This is false advertising.
-
November 2023 by Star G.
I got the Service requested when I asked -- on a Saturday. The quality of the tire was great but perhaps a little overcharged for the value.
-
October 2023 by Cindy B.
So I went in today because my car was suddenly making a scraping noise coming from one of my tires. Juan was so professional and helpful. They put it up and figured out the dust cover was bent and that was what causing the scraping noise. No charge, no claiming it was something else that they could charge for. Just nice honest people! I'll be back when I need tires!
-
October 2023 by James P.
Gio and his team were very professional and did an amazing job replacing 2 tires for me! In LA your car and tires are essential! #BestTeam #BestTires Thank you Just Tires!
-
September 2023 by Tania D.
I've been on an endless journey of replacement tires this past year and it's been expensive and exhausting. I called this place by accident thinking it was Big Brand Tires and they were so nice that I decided to go here instead. They quoted me faster and easier than Big Brand and didn't say I just needed to come in before talking about prices.
-
September 2023 by John M.
I did my research quite well to include calling Goodyear prior to going to this store. I was told by Goodyear Corporate to go to this particular store.We agreed on one set price out the door meaning with taxes and other fees included. I also requested an oil change and supposedly was given a discount. The oil change was supposedly NOT being charged because they could not take out the filter. I was then told that I needed a few other things and I agreed at one particular price that no estimate was signed. At the end all of a sudden all kinds of other fees and now taxes were being added. The price we had agreed was not being honored. The person that originally helped me left without saying he was leaving. At the end I was assisted by the Assistant Manager who now was quoting me higher prices like I was an idiot. We got to the point of an impass so I was told that I would have to leave my car. I was also told that I would be brought home. As our disagreement went no where, I was told that I have to find my own way back home. I am a disable veteran who has to take medication to live. Since it got to the point that I could no longer trust what the employees were saying, I asked that the offer to pay for my Uber/Lyft be put in writing. I made it home and will not patronize a bussiness that lies, cheats and it is plain disonest with its customers. I expect my car to be returned to me in the state that I took it in. The customer service that I got was shameful, disgusted and appalling to say the least. I will not trust or patronize this store due to their bad customer service and dishonesty.
-
September 2023 by Steven Tortolani
Many thanks to Bernard Valencia and his team for the excellent customer service in going the extra mile to find the best solution addressing my issue. I could not be happier with this store, thanks to Bernard, and I will be a repeat customer and not hesitate to recommend this store to my family and friends. I would rate higher than five stars if it were available!Thank you so much,Steve
-
August 2023 by Aishik Ashraf
Got a set of Cooper Endeavors w/ installation yesterday for my cousin's Corolla. The employee who helped us was professional and helpful. We also got the additional warranty. Despite being a Costco member, I went with JT since the price was about $50 cheaper. Costco offers a five-year warranty at no additional cost. JT offers a 3-year warranty for $80. Only time will tell if they'll honor it if something happens.
-
August 2023 by Jack Black
My recent experience with Just Tires was absolutely terrible. The staff proved to be dishonest and untrustworthy. When I brought my flat tire to them, they claimed it couldn't be repaired and insisted that I had no choice but to buy new tires from them.Feeling suspicious of their assessment, I decided to get a second opinion from another tire shop. To my surprise, the other shop was able to promptly patch my tire for a mere $25. It was clear that Just Tires was trying to take advantage of me.Their lack of honesty and their attempt to railroad me into an unnecessary purchase left me furious. I expected better service and integrity from a reputable tire shop like Just Tires. Sadly, they failed to meet even the most basic customer expectations.Although the staff seemed polite, their dishonesty overshadowed any positive aspects of my visit. I cannot emphasize enough how disappointed I am with this experience. I will never consider going back to Just Tires for any tire-related needs, and I advise others to steer clear of this place.In conclusion, Just Tires' staff proved to be crooked, and their actions were nothing short of deceitful. I strongly recommend finding an honest and trustworthy tire shop that genuinely cares about their customers' needs.
-
June 2023 by Aziz El Bakush
We turned up with a nail in the tire. They had a look and said it’s fixable but they only replace tires.Very honest and highly recommend them. Will be going back to them for full set of tires.