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February 2024 by Min E
worst. As a design and branding company, punctuality is key, but here I waited all day and said they would contact me, but I didn't hear back, so I contacted them and they gave me a pdf in an email, so I asked again and again, haha.I gave the same explanation three times in one day.Is it a wife or an employee?Professionals are nowhere to be found...Even though I am repeating the same things and have not even read what the client has organized,I don’t know, you’re so shameless..(Call me, you'll know what I mean)I'm afraid I'll lose trust from clients because of this.I was just going to entrust the sign to another company, so I looked at the reviews here and it got a 3-star rating. I'm really glad that these days, I can experience this before receiving the business service through Google Business.
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January 2024 by elvira
Only trust KBJ for all my event banners!
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May 2023 by Sales US
KBJ has always been my Go to company for my signs, banners, business cards and even sticker posters. I just got these sticker posters installed and it still stands well, they use the best product.Still looks like new and nothing is coming off. I am IMPRESSED & SATISFIED with this company AGAIN!!Thank you KBJ Staff!!
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May 2023 by James H.
Its nice to know that the business is family own and operated. Very warm welcome when coming to the store. They have a lot of options and very efficient with their work. We came here with little to no knowledge of how to make signs and they expedited the process. Sometimes we tend to assume we know everything and want to change everything about our sign but KBJ helps with consultation so the process finishes faster and we don't need to overthink.We had very large banners installed at our flower shop and they are durable. Overall the experience at KBJ is simple and easy, I feel like you just make it harder on yourself if you don't accept the consultation and help provided.Would come back here again to redo our signs and the service is friendly as always and the work is completed without any problems. Thanks KBJ for doing our signs.
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March 2023 by Cindy K.
If I could give 0 stars I literally would. There is nothing about this place I could write a positive review on. Customer service was horrible, staff is rude, follow up is non existent but they're quick to take payment before any work is done. They expect you to come up with the design, font and logo and that's completely fine, but if it's not in the file form that they want then they keep rejecting it. I'm not a graphic designer or a sign maker. Why do I need to do their job? I wonder how non computer savvy people can use their service. Doesn't make any sense. I asked for a refund and taking my money elsewhere. I'd rather pay more for quality service and quality work.
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November 2022 by Jinha K.
First time writing a bad review on yelp.Extremely hard to work with. I ordered business cards with them.When I sent them my file, they said that they cannot print it because the font will break on their end.I mean if you are a printing company, at least suggest me ways to make it work right?I even told them I was not stubborn about the font in advance too.Then I directly asked them if they were going to turn me away because of this simple reason. They looked like they did not want to do their job honestly. After having to ask her multiple times if really can't print because of the font. She changed the font and told me that she could print it.Then I noticed that she spelled my address wrong. I checked to see if I had misspelled it on the file I sent her but there were no errors on my end.I called them to see if they can reprint it. They said they cannot because they had already used the materials. I asked for a discount instead because it was a mistake on my end too for not proofreading carefully but they said no lol. I thought I was very understanding. No empathy no apology no nothing. The lady had a very rude attitude from beginning to end.
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November 2022 by Eileen C.
KBJ Sign is hands down a one stop sign shop. They were prompt and very thorough with deadlines and confirmations. Amazing quality for affordable prices!
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July 2022 by Chris C.
Great customer service! They were able to get everything i wanted from custom banners to signs. Definitely would recommend to anyone in need of these services.
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July 2022 by Eduardo Bravo R.
They are very rude. Customers cannot make any comments about the design process/finish product because they get mad at you. Very unpleasant experience and poor customer service.
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May 2022 by Lilly G.
Not prompt unreliable. Unprofessional office staff. Rude customer service. Won't use this service again
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February 2022 by Loi H.
I originally ordered my channel sign from KBJ in 2018. We had relocated so I contacted Chris to help me move the sign from the old location to the new. Two of KBJ team came and helped me moved it. It took a while since the new location wall wasn't flat but they did a fabulous job. My channel sign still looking good, got to say the quality from KBJ is superb. I would definitely recommend KBJ to my clients and come back to them anytime I need support/products they sell!
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December 2021 by Financial Free
WRONG POSTING
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December 2021 by LadyLoops L.
Best priced banner place that I know of , I've gotten banners , stickers , signs , and random stuff and the same stuff I order here is about 3 to 4 times more expensive at the smaller shops along Vermont close to the USC area . They are beyond reasonable priced and quick and reliable turn around time. Will ask for vaccination card upon entering.
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November 2021 by Bek S.
I've used them for multiple decal signs, designs, and neon signs for all the companies I've worked for. They're the most reliable people I've met. Their follow up is meticulous and they are very nice and patient with design changes. I highly recommend!!!!!
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October 2021 by Jonas Baik
First time getting banners for a trade show made for my company and I must say it was a great experience! I accidentally gave the wrong dimension of a big vertical banner I was printing and they helped cut it down to size as I was picking it up. Thank you Chris and Grace for making this process so simple. Great recommendations for the type of material to use Grace! Thumbs up, highly recommended.
