Le Labo

Hours: Le Labo provides a VIP service both in-store and over the phone, with knowledgeable and eager team members who are incredibly helpful. The staff is super helpful and involved, walking customers through the wide selection of products and fragrances. They offer a classy, personal touch, such as including handwritten notes and samples with orders. The team is dedicated to customer service, proactively following up on shipping issues and communicating clearly to resolve problems. Associates take the time to help, even with last-minute requests or minimal information, ensuring customers find the right scent. The boutique sells discovery sets and offers custom pick travel sizes, and while bottles are an investment, the location provides the opportunity to try multiple scents with affordable samples before committing. Customers describe the fragrances as smelling good with great staying power. The overall experience is of a classy company with an incredible, engaged team.

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1. Los Angeles, California